Reviews

Review Details

• Review fromKonstantin K

  Date: 04/25/2025

  1 star
  My wife and me in the end of summer of 2023 were looking for new phones. We had ******* family mobile NO CONTRACT Monthly Plan. Wich was a good service. Wifey did not like phone models, wanted something fancy. Here an Xfinity commercial comes in with free phone: Pixel 7 or iPhone. Went to the store. Yes, it's 0 dollars, just pay tax. If we transfer our numbers to them, our monthly fees would be 10 bucks less than *******. That's a deal! But, we just renewed our plan with ******** don't want to loose money? "It's ok"- said the lady at the store:"you can get phones now, they are going to be shipped to you, and come back at the end of the month, no obligations". Ok, we got phones in the mail in 5-6 days, two weeks later we did the *********** June 2024 wifey got her phone wet. Went to Xfinity. They announced that "free" phone is actually a 1000 dollar one, and we owe about 700 on it. Buying new phone at full price and getting the same number is possible with a purchase of another line. Two phones=three lines! Cancelling service would be over 2000.Wifey went back to ********Two days ago my phone started to get dark pixels and today went black. Went to the Xfinity. Upgrade program for a 0 dollars not for me. Same deal: need to pay remaining balance on 2 years service, pay off the "free" phone what was in my possession prior to getting service with them and early termination: all about 700. Then I can get a "new FREE phone" with 3 year contract with higher service payments. Or pay off "free" phone, pay full price for a new one (cheapest 179+tax) and activation fee, all over 400. Turned around and went to the *******! Xfinity is a scam. False advertisement, false information, bad customer service, clueless sales people, who are spending 30 minutes in a computer, looking up an answer to one question and still, cannot give an answer. Cannot get a hold of the customer support.

• Review fromJohn L

  Date: 04/21/2025

  1 star
  I purchased an iPhone ********************************************************** that I would receive a $500 credit for my iPhone 11 trade-in and that there would be a shipping label included in the package. After my iPhone was delivered, I did not see a return label for my trade-in so I called customer service to find out that $500 credit promotion was never logged or available. I've been trying to return the new iPhone and now they will not let me return it after they had lied to me in the first place. This has been an ongoing thing with Xfinity in all of their deaprtments.

• Review fromNameer K

  Date: 04/16/2025

  1 star
  Since January 25th switched over from old provider which was in accordance to email I've received asking me and my wife to be a new customer with a good difrrens in monthly payment then I called their customer service and talked about it and agreed to do it and have done double check about the drop of address and cellphone number and then after aCouple of days received email that they send me the new cellphone and sim card to my wife at the same time I've checked the drop off address found it's wrong one so I called their customer service in order to take an action about it then I looked for Xfinity office close to me and went there the agent said ok don't worry everything is settled and asked him to send my old cellphone after I got the new one from him so he gave me a small box with a drop off address on it then I took it to usp and sent it after few days received email that they received it and in a good shape I thought that everything is okay now then I received email telling me about my new agreement date and amount which was $157.00 and till now they didn't do anything about it even that agent found that I have been fraudulent since March 24 how such a thing happened they don't know and promised me to solve it and everything will be back to normal yesterday I went to Xfinity office and saw the same agent and took a look at my account and found that my payment is $114 I was really angry and upset because such a mistake which I have done which was a big mistake and till now I'm in the middle of unorganized company each section or each person do whatever he or she they want to do they do each department is separate from the other one really feel sorry about switching over to this terrible provider please anyone who reads my terrible situation stay away from such stellar company

• Review fromM. J.

  Date: 03/29/2025

  1 star
  I wanted to move my line to a cell phone provider competitor. I went thrpugh the steps with Xfinity to move my phone *** number and xfinity locked my phone. My phone was paid in full and my account was in good standing. I was advised by Xfinity that it would take 24 hpurs to.inlock the phone. I received an email confirmation that my phone was unlocked and when I went to activate my phone with the new provider the phone was still locked. Xfinity advised that they would have to open a claim to have the phone unlocked. This has been going on for 2 weeks and I am still unable to get my cell phone unlocked and moved to a new provider.

• Review fromVanessa H

  Date: 03/28/2025

  1 star
  Today I spent over 3 hours on the phone with 3 different customer support agents and 1 supervisor. Sad to say, None of them were able to help me with issues that I had with Xfinity Mobile. I contacted them when I noticed that my bank account had been charged more than once without my consent. After speaking with the supervisor, I was told that it would take up to 30 days for a refund. Not to mention, every customer service agent I spoke with had broken English, so it was very difficult trying to communicate or understand what they were saying. This company has Very poor service and I will be looking into another carrier for my business.

• Review fromThomas E

  Date: 05/27/2023

  1 star
  Xfinity Mobile penalizes for OVERPAYING and paying EARLY!!! What a wonderful world! We changed from Verizon to Xfinity mobile about 2 years ago. In January of this year I lost my job. We fel.u.i, l behind on payments, but took proactive steps with Xfinity. We called and made a payment arrangement for our last due balance. On the due date we owed $88, we rounded up and paid an even $90. This earned us a cancelled payment arrangement and service interruption! We called and were given some sort of grace that we could make a new payment arrangement. This time the first payment was to be $50 due on the 16th of May. We paid the exact amount of $50 on the 15th of May. Again cancelled payment arrangement! Because we had 2 payment arrangements we now do not qualify for a new payment arrangement, unless we wait 6 months! So paying EXTRA and paying EARLY are penalties according to Xfinity. I told them I would take my business elsewhere. Since service is interrupted we cannot port our numbers out! I spent about 5 hours on the phone with them today, trying to resolve this. Asking for a new payment plan so we could activate the lines and port them out. We Are responsible for our debt and intend on paying it. The customer service rep would not transfer me to any other area. When I finally asked to be transferred to a supervisor I was transferred to an independent collection agency! After the phone call I went by local Xfinity store and was treated to comments like, "well if you overpay your payment arrangement, did you really need one in the first place?" I was also given the excuse that the mobile business is only 6 years old. I said so the decades of business for Comcast/Xfinity didn't give the mobile business and expertise on how to run a business or treat customers! I'm so disappointed and want to do everything I can to get the word out of actually have someone there listen! Any suggestions are very welcome!

• Review fromOrlando A

  Date: 05/23/2023

  1 star
  Horrible **************** they offer me a Free Phone and one discounted i clearly explain that will be new numbers and now the discount was not apply to the account called multiple times and they said that was escalate to a manager with no response i am not going to pay for those phones they are layers not an honest company this customer service is out of no where and they are don't have the training to explain or understand the process very bad service

• Review fromDotty G

  Date: 05/21/2023

  1 star
  I have spent over 7 hours in store and on the phone with multiple agents trying to restore consistent service to my S22 Ultra ever since an update a couple of months ago made my phone not connect to their ************* I can only use it if I am attached to wifi. Everyone seems baffled but it's a nation wide problem with xfjnity ****************** sold from best buy. The phone is only a year old & works great on wifi. They have swapped out the Sim card 2x with no luck. My $1500 phone is useless on xfinity & no one has a solution except to buy a new phone but it is on the internet that the new S23 is having the same issues. They are going to lose ******* 3 kids as customers now as I now need to switch carriers. The phone and the virtual chat just sends you in ************ claim a supervisor will call (3x now) and they NEVER do.

• Review fromRobert C

  Date: 05/19/2023

  1 star
  We were with X finity for several years and still use their internet. My complaint it severalfold.#1. If we have any issues it takes way too long to get a person on the line. Why do I need a person? *** App has never worked for either my wife or myself. *** website is useless for we can't get into it regardless of how many times we have changed our password. We have gone to the store after making an appointment and waited for almost an hour before we are serviced.After waiting in line calling numerous times we find that we get differing answers to our questions. Basically, hours of our time to solve the simplest of issues. #2. We decided that we had to change our mobile service due to number one. We change our parents to a senior service which works amazingly well, unlike *** ** ***** that went so well we tried tried move our service to Mint Mobile. It has been almost a month and we still do not have the three lines moved. X agents are very polite but not trained well. As stated above they give differing answers to the same issue. *** one that has plagued ** is their inability to unlock a phone as part of the moving of service. With all three lines that we are trying to move despite the fact that we tell them that we need the phone unlocked they give us a transfer PIN but NO unlock code. ***y assure us that they have taken care of it over and over again but after at least 12 hours or more, we have only gotten two of the three phones ported over and unlocked. I have had to do three ways with Mint and X but it does not work for they refuse to acknowledge that the phone is locked until we show them the error message. ***n, and only then do we get moved up the line, and after waiting for up to 48 hours the phone is finally unlocked. ***y canceled the phone service but did not unlock the phone leaving ** without a phone for two weeks. Running out of character so I will close with ,, If you want service after sale chose another carrier. Mint, T-Mobile work great.

• Review fromBrittney Y

  Date: 05/17/2023

  1 star
  This company is fraudulent. I cancelled my account in July of 2021. I noticed that I was still getting charged so I called them and they assured me everything was cancelled. I have had $1300 drafted from my account and they will not give me my money back. Please do yourself a favor and do not every use this company.