ComplaintsforGM Financial
Consumer Finance Companies
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been waiting over 30 days for a refund on my account. I have made over 14 calls about this refund and all of the representatives give completely different information. 3 representatives have told me that I would get a notification on my GM financial app others told me the check was in the mail and I should be receiving it any day. I have recieved the run around in regards to this refund for weeks. Today I called to speak with a supervisor to only be told by ********* that I would have to call back AGAIN due to the supervisors being in a meeting. I requested that they call me back as I am super upset and have called them at least 14 times and have zero resolution. At this point angry isnt the word and the customer service is just TERRIBLE.Business response
07/02/2024
Please see attached documents.Initial Complaint
06/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On March 26th 2024, I contacted GM FINANCIAL to resolve fraudulent reporting to all 3 credit bureaus. This is one of many attempts to resolve this matter with an absolute mockery of customer service. I spoke with ID NUMBER: ***** on what I believe was a recorded line. BACKGROUND INFO: She confirmed with me over the phone that my account was fully paid and that she would remove the charge off from the report. In fact the company sold the contract to a third party that went out of business. They claim there was a $259.00 charge off that occurred somewhere in the erroneus exchange of the security (April 30 2019). I have since taken further action with the **** and correspance via certified mail to remove false reporting, and will continue until resolved and not be taken advantage of anymore by this company.SPECIFIC REASON FOR THIS COMPLAINT: In this instance the representative lied to me by saying she would reflect the proper status as paid in full and fraudulent negative remarks removed. I made it VERY clear that the company had the incorrect address. I have never lived at the address they have on file. She said she would happily remove the incorrect address and update the correct one . I gave her the name and numbers over the phone in a clear and articulable way and she confirmed it to me. A couple days later I notice on all my credit reports a brand new address was added that was not the one I gave her. This is wilful negligence. Reporting false information. My only address and the one I provided: *****************************************************.Business response
07/02/2024
Please see attached documents.Initial Complaint
06/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am disputing an account with this creditor due to I did not apply and I have submitted over the documents to their office to confirm the account was not opened or obtained by myself. Per 15 USC Code 1601 the account should be blocked and deleted due to Identity Theft. I mailed documentation to GM Financial on 5/3/24 and as of today 6/22/24 I have not heard from their office and therefore, they did not comply with the **** timeframe of responding back. By law this account should be deleted from my credit file. I have also disputed the account with the credit reporting agencies and they replied back the account was validated, but did not provide confirmation of the validation.I have submitted my complaints to the *** and Consumer Affairs regarding this issue.Business response
06/26/2024
Please see attached documents.Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid off my loan with GM Financial and all I want is to get my car title released. It has been almost 30 days and no title or electronic letter/title request is available. I have spoken with their customer service 3 times, they only stonewall and tell me ************************************************ estimated delivery date. It has been more than 15 business days with no word back.I held up my end of the bargain and paid the loan, its only fair they released the title on time just as I made payments on time.Business response
06/26/2024
Please see attached documents.Customer response
07/02/2024
Better Business Bureau:
Despite multiple phone calls, GM waited to mail out the vehicle title release until the last possible day legally required - June 20. This conforms to the letter of the law, but not the spirit. I'll follow up with a rating of the business but for now I have what is needed.
Regards,
***********************Initial Complaint
06/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 USC 1681 have the right to privacy According to 15 USC 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 USC 1681 I have the right to privacy According to 15 USC 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. Inaccurate Information on my credit report is causing me financial distress GM FNANCIAL Amount:$679 Date:4/11/2018 Acct#************ GM FNANCIAL Date:3/17/2017 Acct#*********Business response
06/27/2024
Please see attached documents.Initial Complaint
06/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Purchased a new vehicle from Reliable Chevrolet in *********** ** on May 30, 2024 - they could see that I was on the fence of purchasing the vehicle. As an incentive to purchase the dealer told me they would save me $500 by waiving the $500 fee if I took a loan on the vehicle and to pay it off as soon as I received a letter from the financial institute without an early repay penalty. I was prepared to pay cash and had my checkbook in hand to do so. They told me to wait until I received a letter from the financial institute and then pay off the loan which would be but a few dollars interest. I received letter June 17, 2024 and in calling GM Financial (call center located in ***************) i was told the interest due was $332.98. Hardly a $500 saving, besides the hassle of having GM Financial on the title, giving my financial information, dealing with the financial institution, having my credit checked. So far I've spent approx. 6 hours hassling with the situation. I think 1) the dealer grossly misrepresented the situation in order to close a sale. Telling me I'd save $500 when they certainty had to know differently. 2) GM Financial call center is in *************** and are incapable to addressing any complaints. They are apparently drilled to say I'm sorry I can't do anything about the situation.Business response
06/27/2024
Please see attached documents.Customer response
06/27/2024
Complaint: 21868181
I am rejecting this response because: there is no resolve - they said they are looking further into my complaint.Per their request, I will attempt to sign a release and upload it to the BBB website.
Regards,
*********************Business response
07/03/2024
Please see attached documents.Initial Complaint
06/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company is reporting my account ***** days late .this info is incorrect.my account is not in default.i demand the late **** be removed from all reports.Business response
06/21/2024
Please see attached documents.Customer response
06/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have attached the authorization form as well
Regards,
Ferlandious *********Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A few weeks earlier they removed me from autopay. Its a nightmare talking to these people so I said whatever and just paid it manually. Payment was made 06/07. I look in my account and Ive been charged twice. Once on 06/07 and again on 06/10. They issued a paper refund.. no email or call letting me know they did that. I call in and it had already been mailed to another address overnight. I ask if they can cancel the check (thats already been delivered) and they said no. They also told me they would not be able to show any documentation saying that they double charged me. I needed that letter to let my other bills know why they didnt get paid and to waive a late fee. Again, they have not done that. So Im not only $479.21 poorer, but actually $800 due to late fees.Business response
06/25/2024
Please see attached documents.Initial Complaint
06/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
These items (personal loan accounts) ********************** opened 01/27/2024 balance $99,015 & GM FINANCIAL opened 01/23/2024 high balance $97,097 is inaccurate because I have not consented nor authorized your company to open these loans. I am victim of identity theft, I am requesting that these items be removed. Per the **** 605 B 15 USC 1681c-2,, If I didn't give authorization or consent and being a victim of identity theft it is the responsibility of the company listed above to remove these inaccuracies from my credit file and close out these accounts in my name.Business response
06/17/2024
Please see attached documents.Initial Complaint
06/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
GM Financial continues to report inaccurate information on my consumer report. Even after being notified they still continue to break the law and report the inaccurate information. In accordance with the **** when disputed, the debt collector must show the consumer that the debt has been disputed debt when the disputed debt shows on the updated consumer report. My account was never marked as disputed and I have written many dispute letters.15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies (a) Duty of furnishers of information to provide accurate information (1) Prohibition (A) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.(B) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if(i) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and (ii) the information is, in fact, inaccurate.Duty: a moral or legal obligation; a responsibility Accurate: correct in all details; exact.Prohibition: a law or regulation forbidding something As defined by The *** Even if you didn't receive a Form 1099-C, you must report canceled debt as gross income on your tax returns. The *** clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!By definition The *** clearly says a cancel debt or charge off is income. The reporting of this account as a debt is inaccurate. Please remove from my credit report.Business response
06/17/2024
Please see attached documents.
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Customer Complaints Summary
644 total complaints in the last 3 years.
284 complaints closed in the last 12 months.