Business Profile
Credit Services
RISE CreditHeadquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for RISE Credit's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 57 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/12/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made all agreed upon payments on time. I spent numerous days and hours on the phone with customer support correcting their error, only to have a late payment reflected on my credit report. I spoke with agents, leads, supervisors, and managers to resolve this matter. I informed the other parties that I was recording the phone calls once I realized I was getting the runaround with no solution in sight. Enclosed is my proof.Business Response
Date: 03/19/2025
Although RISE Credit is a lender, this consumer's lender is not RISE Credit, it is ************. Because the consumer's business relationship is with ************, it is imperative that this complaint be forwarded to ************ or resubmitted via (*****************************************************************************************************************************) to ensure a timely response to the consumer's concerns.Customer Answer
Date: 03/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Yonshunta *******Initial Complaint
Date:02/25/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I am an 83 yr old woman whose information was used to obtain a loan with Rise Credit. They did a full investigation and found this to be true fraud. My son caught the fraud when looking thru my banking and noticed 6 payments out of my bank account. He immediately took me to the bank to open a new account. Rise will not refund my money because the account the payments came out of is closed. I provided them a letter from my bank that the old account was closed and new account was opened to protect me. They still will not issue a refund. Not even in the form of a mailed check. I cannot get anyone to help me at their number either. I have also filed a complaint with the *****I have an appointment with an attorney for legal counseling this week. This has been very grueling on my mental health.Please contact me through my sons info below as I do not have a cell phone.I have attached information for your review. Rise called me today to tell me that because my son was a beneficiary on my bank account, they could not issue me ANY refund.Business Response
Date: 03/11/2025
Although RISE Credit is a lender, this consumer's lender is not RISE Credit, it is ************. Because the consumer's business relationship is with ************, it is imperative that this complaint be forwarded to ************ or resubmitted via (*****************************************************************************************************************************) to ensure a timely response to the consumer's concerns.Initial Complaint
Date:11/22/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Took out a loan with rise credit for $2500.Made a payment of ****** x 11 = $1769.24.Account still shows a balance of $******* account details on file other than transaction activity. No loan details explaining or detailing the interest rate of the loan. Dont understand how I am making payments but my account balance is above my loan amount. Is this legal ??Business Response
Date: 12/04/2024
Although RISE Credit is a lender, this consumer's lender is not RISE Credit, it is ************. Because the consumer's business relationship is with ************, it is imperative that this complaint be forwarded to ************ or resubmitted via (*****************************************************************************************************************************) to ensure a timely response to the consumer's concerns.Initial Complaint
Date:11/22/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ***************************** OF ************** ACCT #: 7262** ***. $4,417.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 12/02/2024
Please see attached response.Initial Complaint
Date:11/21/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I periodically apply for a loan with this company. No matter how much time passes, their system declines my application for excessive applications. I have one loan with them, and I took that loan out more than 4 years ago. I've contacted them several times and no one has responded with an explanation or tried to correct this in their system.Business Response
Date: 12/04/2024
Although RISE Credit is a lender, this consumer's lender is not RISE Credit, it is ********************** ("CCBank"). Because the consumer's business relationship is with ******, it is imperative that this complaint be forwarded to CCBank or resubmitted via (******************************************************************************************************************) to ensure a timely response to the consumer's concerns.Initial Complaint
Date:11/20/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint taken over phone by BBB representative BA Consumer obtained a $3000 loan in March of 2024. She pays $355.27 every month. On 11/20/2024 she called for the balance and was told that she owes $3000 and change. She is being charged over 137% interest. Consumer is on a fixed income and this loan is an extreme hardship. She cannot afford food now. She did not know when she applied for the loan that the interest would be so high.Business Response
Date: 12/04/2024
Although RISE Credit is a lender, this consumer's lender is not RISE Credit, it is ************. Because the consumer's business relationship is with ************, it is imperative that this complaint be forwarded to ************ or resubmitted via (*****************************************************************************************************************************) to ensure a timely response to the consumer's concerns.Initial Complaint
Date:10/11/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September ******* when I was reviewing my check account statement I known that Rise/Finwise was going to take money out of my account three times a month it should only be twice amount.the interest rate is so much higher than what I had seen on the paper it is not fair what they are wanting me to pay on a ******* they want me to pay is ******* this not fair, am a 71 year old senior citizen how can they do this to me. I tried to call in to make a payment the lady by the name of *** *** said that I had a late payment that is not true the payment not due until Monday October ******* they are trying to take extra money from me when I asked to speak to a manager ****** said that they didnt have a Manager ,Supervisor. I would like a CEO or Supervisor to take a look at this I am on a fixed income please help me account loan number *******Business Response
Date: 10/15/2024
Dear ********** the lender for this loan is ************, please refer this complaint to their BBB page.Initial Complaint
Date:10/10/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business claims that it's loan process is easy and consumer friendly. I went through the entire application process and when it came down to the verification process, customer ********************** was of no help. Keep in mind, that I had a loan with this company a few years back that was paid on time and in full! They kept sending me the same default email asking for a voided check with my account and routing number because my bank statement only shows the last three digits of my checking account number. At least that was what I was told was the issue from a customer ********************** representative when I called. They stated they needed to confirm the last four digits of my checking account. My bank does not offer voided checks and I do not use checks!!!!! They are unsafe! My bank sent me a letter with my routing number and ENTIRE CHECKING ACCOUNT NUMBER!!! I sent this to the verification department and they continue to send me the same default email asking for a voided check. This is unacceptable from a previous GOOD customer. It also doesn't help that every time I have called, I get someone who doesn't speak clearly and cannot say anything other than "we need a voided check."Business Response
Date: 10/17/2024
Please see attached response.Initial Complaint
Date:09/24/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a lease loan with RISE Credit Union, formally ******. I was not charged sales tax on my payment for the previous 3 years of the loan. As of September they charged me sales tax, in the state of Texas Lessors are to pay the sales tax on a vehicle and communicate to the customer if they are going to pass on the Sales Tax. This did not occur.Business Response
Date: 09/24/2024
RISE Credit, LLC does not have a business relationship with Mr. ********* Based on the documents Mr. ******** provided, it seems that he may have intended this complaint for "Rize Credit Union". RISE Credit, LLC offers personal installment loans, does not offer auto loans or leases, and is not affiliated in any way with "Rize Credit Union".Initial Complaint
Date:09/06/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone stole my identity and used this business to get a loan. They do not check for IDs or any sort of verification to allow someone to request a loan. The amount was *****. I want this to be removed from my credit. A police report was created and informed to experian that this is fraud.Business Response
Date: 09/15/2024
Please see attached response.
RISE Credit is NOT a BBB Accredited Business.
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