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Business Profile

Hearing Aid Parts

Lucid Hearing

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Aid Parts.

Complaints

This profile includes complaints for Lucid Hearing's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I needed a new phone, and when I checked with Lucid, I was told the one I wanted to purchase would work.Since I couldnt install I went to the Apple store, their tech had no luck in installing Then I went to Sans where they were purchased. That *** told me they are not compatible. I would never had bought an expensive phone if I had known it would not work with the hearing suds your company promised would work I bought the hearing aids and spent the extra 300. For the charger The reason I purchased the charger was because I listen daily to podcasts, streaming and the convenience.Had I not checked with Lucid to see if the iPhone would support Lucid hearing aids . I wouldn't be so upset Your website also lists the phones they can be paired with.I feel like I have been lied to and I am out $$$$$$$$ for no reason.This is absolutely terrible business practice.I am frustrated about being lied to and now can't use these expensive hearing auds. I would like to know why Lucid is allowed to treat its customers this way.Please respond to my issue.

    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $4 for hearing aids with warranty and they are still under warranty. Went into local site and was determined by audiologist that they were not working right. He sent in and I was sent back a pair of hearing aids that do SAME THING!! Only one ear works and half the time!!!! Called and audiologist said "they are hoping for a update to fix issue????" Is the thousands that have these getting same problem? I cannot get information to file in small claims while in addition I cannot hear!!!I want new set of hearing aids that work with the program on my phone. This is what I bought and warranty in place.

    • Initial Complaint

      Date:01/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought my husband 2 hearing aids and have been having issues with the left one since day one. I&#**;ve called and all we are being offered are adjustments. We get them and nothing works. There&#**;s a screeching sound and they are saying that he has ear wax. It doesn&#**;t even hold charge and all they did was change the battery door. I&#**;ve asked several times for a new one because this one is obviously defective. I&#**;ve tried reaching out to corporate and was promised a call back but n o one ever called. I called twice.

    • Initial Complaint

      Date:05/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Fall 2023, I ordered aids from the Lucid website and financed the purchase. The product arrived within about a week and worked ok, with a few quirks, from the start. Within a few weeks, however, I began to experience problems with the aids losing their settings and the right one failing to fully charge. By January 2023, the right one failed to hold a charge at all, and has been inoperable ever since. After trying a few tricks to get it working, I resorted to calling customer service, which promised to ship out a new pair. I had had a fraud alert on my credit card, so they insisted that I update my card before theyd ship. I provided that info over the phone and was assured Id receive the new set quickly. It has now been well over a month since Lucid made that promise. I have not received a shipping notice, or any other indication that Lucid intends to follow through on their promise. They have no problem taking my money, though. Since I received only 2 months worth of service but have paid for 6 months, this is unacceptable and fraudulent. Given this companys lack of attention to the importance of one of our 5 senses, I no longer want to deal with them. I want my original purchase price refunded, as well as the extra earpiece wires I ordered. I will cutoff payments until I get some form of prompt satisfaction.

    • Initial Complaint

      Date:02/13/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The website claims that they provide free, 2-day shipping on all orders. This is a lie. I placed my order with them through their website on 01/22/23, and I have yet to receive the hearing aids I ordered. I have contacted customer service multiple times, most recently yesterday. They assured me over and over that the product would be shipped via 2-day shipping, and I found out from ***** yesterday that it was shipped ***** Ground, which takes 5+ business days to be delivered. When confronted with this, the customer service rep refused to accept any responsibility, even after being shown a screenshot proving the order was not shipped the way they claim to have shipped it. She actually reiterated that on their end, it shows it was expedited, when clearly it wasnt. It has been one excuse after another every time I have contacted them, and they have made no effort to make this right.I have attached my receipt, the tracking info proving it wasnt shipped or delivered as promised, the place their website promised free 2-day delivery, and info from ***** regarding the cost to ship a package 2-day vs. ground using the exact dimensions provided by the company.Since the package was not shipped as promised, I would like to be refunded $60, which is what the cost of shipping would have been if they had followed through on their commitment. This seems like fair compensation for the fact that they misrepresented their business practice and I have had to miss being able to hear at important family events I needed the hearing aids for, had they been delivered on time as promised. If they didnt have the 2-day delivery guarantee, it would have affected my decision to place the order in the first place, as my old hearing aids died, and I was attempting to replace them as quickly as possible.

    • Initial Complaint

      Date:01/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought hearing aids at ***'s club from Lucid. I have lost one and I paid for replacement insurance. Since there is never the same audiologist there they now have no one. I need a replacement now. Lucid says that I have to go to ***'s club.I would like lucid to replace my lost hearing aid now.

    • Initial Complaint

      Date:11/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased at *********** Lucid store a pair of hearing aids on August 2,2022.On 9-2-2022 sent following The reply was I had to wait 90 days to return then On 9-9-2022 sent the following email I talked with customer service who called the ***'s club here in ******** to have the lady call me. Nothing thing then optical **** called and said they left messages for your ear specist. No call. It's now I believe just pass the 30 day **** that says I can return them and get a refund On Thu, Sep 8, 2022, 9:00 PM ********************* <********************> wrote:Okay I have been trying for over 2weeks to find out how to return these hearing aids. I was told I had a 30 day money back guarantee, and I can't get any responds and I started this process with in 2weeks of getting them. They don't work or are faulty. None the less I want to return them and get refund . Could someone Anyone respond to this email. Thanks ********************* Talked with repair at store. Explained the numerous issues and of course she politely wanted to try some things. However I told her. No .I am able to return them for a full refund if not satisfied. Which I'm not. She states I have to WAIT the full 90 days to return them, which reading over the contract says I have UP TO 90 days I sent yet another email Nov 9th 2022 Okay you told me I had to wait til November to return these hearing aids. How do I do that. Not satisfied in the least, So send me instructions how to return them and get refund.Thanks ********************* *********************************************************************** I have been getting the run around for weeks and months The hearing aids even after a return visit still do not function When I purchased them she told me if for ANY reason I am not satisfied to return them for a full refund as they were really spendy and I wasn't sure about investing that much money .But at her stating their refund to me I pulled the trigger and bought them.They cut out, the Bluetooth only works in one ear. The sound quality is not good

    • Initial Complaint

      Date:06/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the Liberty Clear hearing aids for $1,300 at *********** Since this business partners with ***** to offer hearing aids, I decided to file a complaint directly.When I got this headphones, I was told the hearing aids would be able to pair with an Android.Well, when I got an Android, lo and behold, the $1,300 hearing aids would not pair with the app at all.This is misleading practice. I've tried contacting the company directly to no avail. Why waste $1,300 on hearing aids if they're not going to work with Android? Why mislead customers?I found out MYSELF that these hearing aids are Made for iPhone only. Misleading practices just for a sale is terrible. Especially for people that are hard of hearing.

    Lucid Hearing is NOT a BBB Accredited Business.

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