Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory tactics. April 8, 2025 @ 12:32 pm Got Final Notice, Person said our Home Warranty had expired. Asked for husband( both out names are on mortgage) They did not know When we bought house , mortgage company or Closing Attorney. I asked to speak to someone else because of communication issue with them, person got disrespectful, dismissive & kept denying telling me warranty had expired. We are both Senior citizens & believe we were targeted.

  Business Response

  Date: 04/11/2025

  Hello Mrs. ****** I was able to locate where you had called in. As you and the agent stated, there were some communication issues and misunderstandings in the call. I apologize if you feel the agent was rude. In your complaint you stated we didn't know when you bought the house, the mortgage company, or the closing attorney. To be fair, you didn't ask those questions. Letters are mailed out early to ensure there is not a lapse in coverage, as yours expires in August, this would give you plenty of notice that you will be due to renew. That would be the only reason you were "targeted", it has nothing to do with your age. We do not have any way to know that information. You are now on our internal do not contact list, it should take the system about 6-8 weeks to update. If you receive an additional mailer in that time, please disregard. Have a nice day.

• Initial Complaint

  Date:03/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter on 3/5/25 claiming that this is a "Final Notice" that my home warranty may be or already expired. The letter had no address information for this company therefore I know it has to be a scam. Along with no business address information there was no warranty information. I don't want to do business with a company that would send out something that is obviously fraudulent and don't want to be contacted again.

  Business Response

  Date: 03/06/2025

  Hello Ms. ********* I apologize that our advertisement did not have an address on it. It does have our name towards the bottom of the letter. I have added you to our internal do not contact list. Please allow 6 - 8 weeks for the mail cycle to update and disregard if you receive another in the meantime. Have a wonderful day.

• Initial Complaint

  Date:01/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business sends out multiple FINAL NOTICE papers in the mail thats deceptively written to look like an official warning, designed so homeowners believe theyve forgotten to pay a bill or their home doesnt have a warranty. Its absurd how this company is even legal, however at this point Im nearing a claim of harassment since theyve refused to stop sending letters even after multiple phone calls for months.

  Business Response

  Date: 01/02/2025

  Hello Mr. ****** I apologize if you have requested to be removed from our mailing list and that has not happened. I tried to locate a record tied to the name you provided but I came up empty handed. Please provide me with the name and zip code on the letter and I will be happy to add you to our internal do not mail list. Thanks! Happy New Year!

• Initial Complaint

  Date:01/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent "FINAL NOTICE" of nonexistent warranty received by mail.

  Business Response

  Date: 01/02/2025

  Hello Mr. ***** in the letter you provided it states "Final Attempt to Notify", we request your response so if you already have coverage or are not interested we can update our records. Nothing about the letter is fraudulent. I have added you to our internal do not mail list. Please allow 6 - 8 weeks for the mail cycle to update. Have a Happy New Year!

• Initial Complaint

  Date:12/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sends "FINAL NOTICE" to my 94 Year Old Mother and if she gets to the mail first it frightens her. She worries that they are coming to take her house if she doesn't contact them right away or her policy will lapse. She has no policy with this company, never has and never will. They should be ashamed of themselves circling like vultures upon the elderly, it is not right. I wish for her to be permanently REMOVED from their mailing list and for them not to sell her name and address. My Mother's address is ************************************.

  Business Response

  Date: 12/02/2024

  Hello Ms. ******* I have added your mother to our internal Do Not Contact list. Please allow 6 - 8 weeks for the mail cycle to update. We do not know the age of the homeowner when we send out an advertisement. We are sorry it frightens her. 

• Initial Complaint

  Date:11/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a farce.We have never once done business with them but we get a 'bill' with "FINAL NOTICE" stamped across the top in an envelope that attempts to look like official documentation with a warning about interfering with mail delivery.The entire company is based on scaring ignorant people into paying a bill they don't owe.

  Business Response

  Date: 11/15/2024

  Hello Mr. ******** the letter Mrs. ******* received is an advertisement, nothing more. It does not have the word "bill" or a past due amount written on it anywhere. We do not scare people, if someone wants to purchase a policy they can. We are a real company with loyal policy holders and pay claims for them. I have added your address to our internal do not contact list, please allow 6 - 8 weeks for the mail cycle to update. Have a wonderful day.

• Initial Complaint

  Date:10/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  tribus is a predatory company that has sent multiple mailings to my 91 yr old mothers home. mailings are written in a way to evoke fear by saying Final Payment due- Warranty expiring.Therefore causing panic and fear with the elderly. Due to the language used my mother felt as if she had done something wrong and in misjudgment signed up. We have called several times to cancel. Unable to reach an agent we finally stop payment T the bank. After that action the company sent a letter of non payment- when the number listed was called we did in-fact reach an agent who then tried to convenience her to keep the policy. This is a case of elder financial exploitation.

  Business Response

  Date: 10/21/2024

  Hello Ms. ***** We do not ask a policy holder their age before they purchase a policy, our mailers do not say Final Payment Due. The letter she received after the monthly payment was stopped would have said "payment past due". Possibly you are getting our mailer confused with another company. I see that you have called in 4 times, all on 10/18/2024. 2 times you disconnected the call before it made it to an agent, the 3rd time you spoke with an agent that informed you he would need to speak with her for permission to speak with you, he called her twice after speaking with you and left messages for her. You called again on 10/18/24 and spoke with a different agent with your mother on the phone and the agent cancelled the policy. The payment that was stopped on 10/08/24, I could not locate where you had called into our office to cancel her policy prior to that date. 

• Initial Complaint

  Date:09/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 6, 2024 I received a notice to my home that stated I have an expired home warranty, it was labeled as final notice and only provided an 877 number. This is advertising clearly designed to confuse and scare consumers. I traced the number , ************ to Tribus Home Warranty. This is a company I have never done business with it received information from. To send an advertisement without any company information guised as a warning is deceitful and exploitative. I am asking your institution to investigate their marketing and sales practices for the benefit of my community. Thank you.

  Business Response

  Date: 09/09/2024

  ************, we appreciate your concern for your community. If a community member had called in, we would only sell them a policy if they wanted it, it is their choice. However, the letter you received states that a "warranty may be expiring or may have already expired", it does not state that the "warranty has expired" as you stated it does. The letter does have our name listed on it, contrary to what you stated in your complaint. If you had called and asked to be removed from our list we would have been happy to do so. We are a legitimate company that provides policies to our awesome customers and we pay claims for them. I was able to locate your file with your name and zip code and added you to our internal do not contact list, please allow 6 -8 weeks for the mail cycle to update.

  Customer Answer

  Date: 09/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution meets my personal needs.

  However,  I believe that this company is dangerously misleading and encourage you to make a note of how they use the bare minimum of legally allowable vague language (additional example is that they put a fine warning on the envelope, which applies to all mail but comes across as specific to this direct mailer)

  I worry these tactics prey on ESL and elderly consumers and appreciate you making note of my complaints and protecting the best interest of all consumers. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:07/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being inundated with ads from this company. Their letters are misleading (stating I need to extend a warranty, saying this is a "final attempt to notify" when they keep sending these, etc.)I am on a no contact list.I want this to stop immediately!*********************

  Business Response

  Date: 07/22/2024

  Hello Ms. ***** I am sorry you feel you are being "inundated" by our advertisements. If you will see the attachment I added of your file, you will see you have only received two campaigns from our company. One was back in 2021 and one was recent, 7/2024. I have added you to our internal do not contact list and would recommend you readding yourself to the National Do Not Contact list. Please allow 6 - 8 weeks for the mail cycle to update and you not receive any further advertisement from our company.

  Customer Answer

  Date: 07/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:07/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Received a Final Notice with no return address or listed sender, which through research was determined to be Tribus Home Warranty ** FINAL NOTICE** Tribus Home Warranty is practicing deceptive business practices by targeting elderly people for Home Warranty and implying their home warranty is expiring when they have no warranty. No where on the notification does it indicate this is a solicitation for a sale of a warranty. This is to inform you that the Home Warranty may have already expired. These deceptive business practices and tactics are appalling. When I contacted this business I was hung up on while attempting to inquire about the nature of the notice. **RUDE**

  Business Response

  Date: 07/18/2024

  Hello ****************, the mailer you received does have our name on it and our phone number. As you know, you reached one of our sales agents who was very kind to you until he could not answer your question about where the letter was mailed from, then you yelled at him that he should know, he told you to have a wonderful day and disconnected the call. He does not have to allow you to yell at him, nor know exactly how the mail service works. To answer your question, our printing company mail handles our postage, so no, they do not originate from our main office. We do not target the elderly, we do not know the ages of our policy holders, it is not our business to ask. It is our business to provide a service and pay claims to our loyal policy holders regardless of their ethnicity, gender, or age. I have added you to our internal do not contact list, please allow 6 - 8 weeks for the mail cycle to update.