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Business Profile

Insurance Services Office

Triton Insurance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

This profile includes complaints for Triton Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Triton Insurance Company has 2 locations, listed below.

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    • Triton Insurance Company

      3001 Meacham Blvd Ste 200 Fort Worth, TX 76137-4615

    • Triton Insurance Company

      PO Box 2548 Fort Worth, TX 76113-2548

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the extra warranty on July 12. I have called triton and my dealership to cancel the warranty. After fully reading all 12 pages of the contract I decided I didn't want it. I feel like this is a udaap vilation and deceptive practice that multiple communications with the dealer and warranty company. I can't get it canceled. I've tried canceling it for almost 2 weeks now.

      Business Response

      Date: 08/28/2024

      This is a misdirect complaint. Please see the attached letter.

    • Initial Complaint

      Date:08/07/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was injured in a car accident on April 3, 2024 of no fault of my own. As a result of my injuries I informed the company that I took a loan out with, ****************** that i've been injured and was terminated from my job. Which they informed me as long as I'm unemployed when I signed up to get the loan My payments will be covered by One Main Solutions (Triton Insurance Company. As a result of this , I haven't given a hard time by one main solutions in reference to making a full monthly payment on my behalf. It is very stressful enough already being unemployed.But they are continuing to ask me to submit extra documents and claim forms. Could someone please help me with this important matter? Thanks in advance for your time and assistance.

      Business Response

      Date: 08/19/2024

      Acknowledging receipt, and first notice, of complaint this date,August 16th 2024.
      The complaint is against Triton Insurance Company. We are Triton *********************..   Triton ********************* is a completely separate and independent company with no affiliation to Triton Insurance Company.  Triton ********************* does not handle the claims for Triton Insurance Company, and is in no way affiliated with the Triton Insurance Company.  Triton ********************* has not handled any insurance matter or claim, or been involved in any matter relating to complainant ********* ******** according to our records.
      Kindly confirm the complaint logged against Triton ********************* is removed, and redirected to the intended recipient, Triton Insurance Company. 
      Thank you.

      Customer Answer

      Date: 08/21/2024

      Hello the complaint was not for a company in ******* it is for One Main Solutions underwritten by

      Triton Insurance Company

      PO BOX 2548 

      F*******************-2548.

      However when I spoke with someone on today they gave me an address to the headquarters which is One Main Solutions 

      ********************

      **********, IN 47701-0039.

      However the address I provided you for One Main Solutions in **************** is who is supposed to pay out the claims. Thanks in advance for all of your help any more questions please feel free to contact me at ************. 

      ********* Thompson 

      Business Response

      Date: 08/27/2024

      Please see the attached response.

      Customer Answer

      Date: 09/02/2024

      Complaint: 22107184

      I appreciate this response because I've been asking for it but was never received. So will this eliminate all the miscommunication with me and the monthly payments will be sent to ****************** on time? They constantly call me for a payment and this is very stressful because I am still unemployed and don't have any income coming in at this time.

      Regards,

      ********* ********

      Business Response

      Date: 09/18/2024

      Please see the attached follow-up response

    • Initial Complaint

      Date:07/29/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************************************ **************************************** To: Triton Insurance Company ********************************************************************************************************************************************** Re: Policy # ***** Subject: Authorization to Communicate Dear Sir/*****,I trust this letter finds you well. I am writing to formally designate Card Shield to act as my authorized representative in all matters concerning my policy number above with your esteemed organization.Card Shield is duly authorized to communicate on my behalf, obtain coverage information, and assist me in seeking premium reductions or any other kinds of coverage changes to my policy.Sincerely,**********************************************

      Business Response

      Date: 07/31/2024

      Please see the attached response.

    • Initial Complaint

      Date:07/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car has been at the **** dealership. Since March with transmission issues. I've spoken to **** and **** both on two occasions. Now it's no communication. No one has reached out. I've left several messages and no return calls. **** at the dealership states he's never delt with an extended warranty company that doesn't respond or communicates. When I bought my car the **** salesmen was addiment that I purchase this plain just in case. This has been the worse experience so far. I have been without my car for six months. The extended warranty is a total scam. Car dealership should not recommend these services to their buyers.

      Business Response

      Date: 07/24/2023

      Misdirected complaint

    • Initial Complaint

      Date:02/15/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought my new *********************************************************** an extended warranty with Triton Insurance. I took my Expedition in to have a headrest fixed, two broken cupholders, DVD players fixed, and a hinge on the third road repaired. Its has been 19 days now without a car and with barely any communication (1 call to the dealership and 1 email to me) with little to no information from either. Just fill out a form and send it in. I have been calling (the people who answer are rude and cold). I have been emailing, only to receive one phone call back. They have not offered a loaner car or given any sort of timeline. I need someone from the company to call me and give me an update and a timeline as to when they will send the appraiser out to approve the claim.

      Business Response

      Date: 02/15/2023

      It appears the complaint is regarding Triton Protect Image Guard. Although the company names are somewhat similar, Triton Insurance Company is not affiliated with Triton Protect Image Guard. Triton Insurance Company has never issued contracts. None the less, we searched and did not find any Triton Insurance Company products issued to ********************** As this appears to be a misdirected complaint, please remove this complaint from your records for Triton Insurance Company.     

      Please contact us should you have any questions, comments or need any further information.

      Customer Answer

      Date: 02/16/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************

    • Initial Complaint

      Date:02/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 Triton Protect extended car warranties through the ****** dealership where I bought my car. The warranty covers things like Windshield repair, key replacement, interior damages, etc. But, I have no way to file a claim through ******, nor do I have a way of getting in touch with Triton directly. Their website is useless, their "phone system is down," and the email they give does not work. I spent over $5,000 for both warranties and I would like a full refund with interest, or to be contacted by the business to follow through with their warranty.

      Business Response

      Date: 02/15/2023

      It appears the complaint is regarding Triton Protect Image Guard.  Although the company names are somewhat similar, Triton Insurance Company is not affiliated with Triton Protect Image. Triton Insurance Company has never issued service contracts. None the less, we searched our records and did not find any Triton Insurance Company products issued to *************************. As this appears to be a misdirected complaint, please remove this complaint from your records for Triton Insurance Company.     

      Please contact us should you have any questions, comments or need any further information.

    Triton Insurance Company is NOT a BBB Accredited Business.

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