Business ProfileforMedigy, LLC
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1822 N Sylvania Ave, Fort Worth, TX 76111-2755
- BBB File Opened:
- 3/16/2009
- Years in Business:
- 20
- Business Started:
- 2/25/2004
- Business Started Locally:
- 6/29/2004
- Business Incorporated:
- 6/29/2004
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Ms. Teresa Vega, Director of Operations
- Contact Information
Principal
- Ms. Teresa Vega, Director of Operations
Customer Contact
- Ms. Teresa Vega, Director of Operations
- Additional Contact Information
Website Addresses
Customer Complaints
16 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
11 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Eloise O
1 star03/21/2024
Medigy, LLC Response
03/25/2024
******************,
I want to apologize for not responding in writing sooner to your complaints. I did leave you a voicemail message on March 18, 2024, but I understand that you prefer email communication and for that I apologize on the delay.
I would like to address your concerns.
1. The electronic signatures. It is not Medigy's practice to electronically sign for our patients.
Unfortunately, the delivery ticket and extended warranty were electronically signed in error and Rica has been educated on Medigy's procedures to ensure this does not happen again. These forms be removed and will not be connected to you or your account.
These forms are to be sent to our patients unsigned.
2. Brightree is the platform Medigy uses to safely store and manage our patients' records and orders.
We do use Brightree's text feature to notify our patients of the status of their order and any upcoming appointments.
3. Employees not responding to your emails. **** leaves at 12:00 on Fridays and did not see your email until she returned on Monday when she responded to you. Rica typically forwards all email responses back to the original employee that assisted our patient with scheduling their appointment. My response to your website requests was a error on my part.
4. United ******************* Advantage Plan - We are in contract with United Healthcare and your policy and our intake team verified this on March 4, 2024, through United Healthcare Portal.
Again, I will take full responsibility for the delay in email response and I'm sorry. Please let me know if you have any questions and how you would like to proceed. We are here to assist you with your PAP therapy and want to make sure you get the care you need and deserve even if that is with another company.
*************************
Operations Manager
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