Business ProfileforMoritz Kia Ft. Worth

Disappointing Experience at Moritz **************** and Unfair Practices I recently had a profoundly disappointing experience at Moritz **** and I feel compelled to share my frustration with potential customers. My family and I have been loyal customers, purchasing four cars from Moritz *** over the years. However, our recent encounter left us feeling deceived and undervalued.The primary issue lies in Moritz ***'s pricing strategy. Unlike other dealerships that offer reasonable discounts or negotiations, Moritz *** insists on selling cars at the Manufacturer's Suggested Retail Price (MSRP), with absolutely no room for discounts. This inflexibility is particularly frustrating, as it contradicts the industry norm and places an unnecessary financial burden on customers.What further added insult to injury was Moritz ***'s introduction of so-called "VIP" additions, which are presented as non-negotiable. These additions come with a hefty markup, contributing to an already inflated overall cost. It's disheartening to see a dealership taking advantage of loyal customers by pushing unnecessary and overpriced add-ons.Compared to Moritz ***'s practices, my recent experience at ********************* was refreshingly positive. Not only did we secure a deal of $2000 below MSRP, but there were no forced "VIP" additions with exorbitant markups. The transparency and fairness at ********************* stood in ***** contrast to Moritz ***'s questionable practices.Given the lack of flexibility, the inflated prices, and the disappointing treatment of loyal customers, I cannot, in good conscience, recommend Moritz *** to anyone. It's disheartening to have spent years supporting a dealership only to be met with such disregard.Moritz **** you have lost at least four customers from my family alone. I sincerely hope this review is a cautionary tale for potential customers who value transparency, fairness, and reasonable pricing. Our business will be taken elsewhere, and I bid Moritz *** *********

Thank you and we are sorry we did not meet your pricing expectations.