Customer ReviewsforFort Worth Star Telegram

I wanted to read an article online that you'd posted, but when I tried, a pop up appeared indicating that I didn't have a current subscription & offered me a 30 day promo for .99 cents + tax. I accepted the promo & provided my debit card info.. Afterwards, I attempted to read the article again & your aystem didn't recognize that I'd renewed my subscription. That was extremely frustrating, so I tried to cancel my ************** system wouldn't let me. So, I called in earlier today to ensure that my subscription was canceled. I asked the gentleman if he was going to refund what I'd paid & he said that he'd be happy to ensure that I was able to enjoy my subscription until the promo ended. That wasn't what I asked & have no interest in spending more time with something that didn't work when I'd paid for it. Whatever, a dollar & some change wasn't worth my of my time. Now, I've thought about it. A dollar & change isn't that big of a deal, but what does it say about a news organization that is okay with keeping people's money like that? You expect me to trust that what you write & report is true? I don't think so! Y'all should be ashamed of yourselves. I think that I'll post this feedback far & wide.Maybe, just maybe, it'll make you think about your business practices. I'm certain that it'll help prevent others from make the same mistake that I did. Why don't you report about that?

When we re-newed our paper subscription last year, we were told it would expire on 4/4/2024. We cancelled that subscription on 3/4/2024 after receiving a renewal bill that said it was due in February but they kept delivering the paper for about a month. Then we get a bill for $140.52. I called several times and they finally changed my balance to $0. Then I receive a notice from A.R.M (a collection agency) for $25.60. I called ST again and they said they had notified A.R.M. to change it to $0 balance due. I asked the Star Telegram people to send me an email stating that I have a $0 balance with them and A.R.M. I called them on 4/24, 4/28, 4/29, 5/1, 5/3, and 5/7 asking for the email. They said every time I would get it within ***** hours. I never received that email. ALL I WANT IS AN EMAIL FROM THE STAR TELEGRAM STATING I HAVE A ZERO BALANCE AND THEY HAVE NOTIFIED A.R.M. THAT THERE IS NOTHING TO COLLECT. That's it.

Trying to login to digital account, they want approval to track and share my information, there is no option to say no. I paid for digital, but they will not let me use it without allowing them to track me.So called customer service is absolutely no help.

My renewal check did not get posted for four weeks, a day after I reluctantly agreed to pay with my debit card.Two weeks later, I have not gotten the refund of my $160.00 check, despite various claims by the *******, ******** subscription office of the newspaper that my request had been "expedited".Delay & ignore, this branch of the Fort Worth paper SUCKS!

Dont ever give Star Telegram monthly drafting privilege on you credit card , they are crooks , ignore cancel e-mails and when I block them from card , claim can never find my e-mail even though I received a confirmation of such . Not good form for any business.

My husband died and I canceled paper subscription. Paper continued to arrive. I called and said why are papers still coming. Agent said I was in grace ******* I said I called and cancelled. She said was there anyone else that wanted the paper delivered. I said let me check with his ashes.. really??? Then today I get a bill for papers that arrived during this 'grace' *******.. what now ...