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Business Profile

Plumber

Robles & Sons Plumbing
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a claim with my warranty company ************ **************** on a clogged sewage mainline. The company referred Robles and Sons Plumbing *********************************************** Worth,Tx ***** ph: **************. On 7/31/24 Robles came to my home and ran a auger through my line and stated you have a collapsed line. I had contacted ********************* and they arrived on 7/31/24 and unclogged the sewage line No collapsed line. Sewage works fine. Robles still claimed the one was collapsed with no proof. Line works fine but he stated that I could not get my money back and he would keep it until the problem returned. The contract is a fraudulent contract, which voids any terms agreed upon. I am requesting the return of my $2,500 dollars from Robles and Sons. I texted Robles on 8/6/24 requesting my money and he refused to return my money.

    Business Response

    Date: 09/11/2024

    Heres the invoice when we both agreed on fixing the sewer line on the service line I. Front of the house his signature is on both acceptance signatures he canceled three hours after we started the excavation.he called me and I told him he would lose his money that he gave as a deposit and he agreed to it and I told him that if it would stop up again I would credit the money towards the replacement of the sewer line.

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