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Business Profile

Real Estate Services

Franks Realty International LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company showed an open and available rental property 4 days after it had already been rented. Property was not removed from posting until after I sent an inquiry as to why they allowed us to apply and accepted $150 in application fees. Took another two days for them to reply to my email. That email simply said theyd look into it. After another week I emailed again stating I planned on reporting them to the BBB, at which point they said the rental was rented the evening we applied. Two weeks later and theyve still not processed our application as they have no properties were interested in and I dont have my $150 back. Id simply like a refund, which they are currently not even interested in talking about. Shady and unethical business practices shouldnt be a way to run any company. Its not that Im hurting for the $150, its the principal of the thing.

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