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Business Profile

Relocation Services

Caring Transitions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Relocation Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Caring Transitions moved me from ***********, ***** to *******, ***** in March 2023. I have been trying to resolve my complaint with them since then. My cost was $9,700.00, $1,700.00 more than quoted. Services promoted on the website & in the move proposal were not actually available. I got no help selling or discarding items even though this is a primary service promoted on their website. I was charged $300.00 for a full day of space planning but only received a few hours of consultation. I was not refunded for excess packing material. I was charged for 2 trips by truck because they used a 26 ft UHaul truck, not a moving van. I was charged $2,850.00 for Unpack/Resettlement although I got no help with resettlement. On move day an employee asked for furniture I was discarding & after loading 5 large items for his own use, told me the truck was too full for the rest of my items & that I had to move them in my own vehicle. I had to load 2 large mirrors & more in my vehicle. They did not bring a cooler for my refrigerated items so I had to move those myself. My home was left littered with debris. The manager, *********************, never met time commitments to follow up with me. It took 2 months to get a small reimbursement for one broken item. There was damage to 6 other items that could not be replaced or repaired. ********************* said that I should replace the items with something that would make do even though I pointed out that I had spent hours shopping for ******************* could be found. I asked for monetary compensation so that I could try to work this out in my own ********** & he refused. ********************* showed poor business practices, poor communication, lack of follow up & absolute lack of ************************** for my needs.I contacted the companys headquarters but they could not help since franchise is independently owned.I am 75 years old & have suffered physical & emotional distress because of *********************' handling of this move.

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