Savings and Loan Associations
Colonial Savings, F.A.Headquarters
Reviews
This profile includes reviews for Colonial Savings, F.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 29 Customer Reviews
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Review fromMike L
Date: 04/07/2025
1 starThe company incorrectly estimated the escrow amount and taken three times amount for property taxes over the first few months of 2025. While in the process of cancelling the escrow account, ********************** notified me they will be charging a fee, a percentage of my principal, to close the escrow account. Greedy incompetence describes their money grab fee to close an account.Review fromXachary D
Date: 11/29/2024
1 starXachary D
Date: 11/29/2024
I changed homeowners insurance policies and needed to fund my escrow account with a refund from the former insurance policy, but Colonial Mortgage has no option for funding your escrow online, all you can do is send them a check. However, they do not provide the address that you need to submit the payment to. It says to send the check to the "address shown to the left", but there is no address to the left, and the only address on the form explicitly states that you can't send payments there. My only option is to call them to get this worked out because they also have no published email address. If the only options to do business with your organization is to mail you a letter or call you, you need to modernize your systems by about 70 years.
Colonial Savings, F.A.
Date: 01/06/2025
We have reviewed the associated account and sent a letter directly to the borrower to address the reviewers concerns. Please be advised that we cannot provide account-specific information via public review responses. Our goal is to provide excellent customer service, and we sincerely apologize that our service did not meet Mr. ********** expectations.
Our representatives can be reached Monday through Friday, 8:00 am to 5:00 pm CT at **************.
Sincerely, Customer Advocacy TeamColonial Savings, F.A.
Date: 01/06/2025
We have reviewed the associated account and sent a letter directly to the borrower to address the reviewers concerns. Please be advised that we cannot provide account-specific information via public review responses. Our goal is to provide excellent customer service, and we sincerely apologize that our service did not meet Mr. ********** expectations.
Our representatives can be reached Monday through Friday, 8:00 am to 5:00 pm CT at **************.
Sincerely, Customer Advocacy TeamReview fromGina g
Date: 11/13/2024
1 starGina g
Date: 11/13/2024
Absolutely ridiculous to get through to anyone. Horrible service. . If i could switch i would in a minute. Refid any original company sold it off to colonial . Cant talk to anyone since on hold forever or automated to death.Colonial Savings, F.A.
Date: 12/18/2024
We have reviewed the associated account and sent a letter directly to the borrower to address the reviewers concerns. Please be advised that we cannot provide account-specific information via public review responses. Our goal is to provide excellent customer service, and we sincerely apologize that our service did not meet Ms. ********* expectations.
Our representatives can be reached Monday through Friday, 8:00 am to 5:00 pm CT at **************.
Sincerely, Customer Advocacy TeamReview fromThomas H
Date: 09/16/2024
1 starThomas H
Date: 09/16/2024
I am trying to get a Pay off quote and they are purposefully making it difficult. I can't speak to anyone live and have been told that someone from the mortgage company would contact me. Well I am on my third try and have yet to receive any information. This seems illegal. This company's customer service is horrible.Colonial Savings, F.A.
Date: 10/16/2024
We have reviewed the associated account and sent a letter directly to the borrower to address the reviewer’s concerns. Please be advised that we cannot provide account-specific information via public review responses. Our goal is to provide excellent customer service, and we sincerely apologize that our service did not meet Mr. Hatch's expectations.
Our representatives can be reached Monday through Friday, 8:00 am to 5:00 pm CT at (800) 937-6002.
Sincerely,
Customer Advocacy Team
Review fromValerie P
Date: 08/27/2024
1 starValerie P
Date: 08/27/2024
I agree that they are masters of the impound ******* and that they have the worst customer service in the known world. The have had my mortgage for overv20 years and I have been treated very poorly. I have been in and out of the hospital for almost 6 months and before that had never had a late payment. My personal information was stolen. They wont even let me catch up on my late charges. I am 71 and they treat me like a felon escapee. They truly are the worst of the worst. Im sorry I have even done business with them.Colonial Savings, F.A.
Date: 09/30/2024
We have reviewed the associated account and sent a letter directly to the borrower to address the reviewers concerns. Please be advised that we cannot provide account-specific information via public review responses. Our goal is to provide excellent customer service, and we sincerely apologize that our service did not meet Ms. *********** expectations.
Our representatives can be reached Monday through Friday, 8:00 am to 5:00 pm CT at **************.
Sincerely,
Customer Advocacy TeamReview fromColleen B
Date: 08/03/2024
1 starColleen B
Date: 08/03/2024
My husband died suddenly in October, 2023 and I've been trying to get some help/answers from them on what my options are but customer service was rude and no help. I've been trying since May, 2024 to get my escrow removed so I can pay my taxes myself. I've always had to send the bills to them. My late husband and I have had many mortgages over the years but these people are the worst. They never answer private messages nor do they answer the phone. I would refinance with someone else but my rate is so low that I'd take a big hit now. Disgraceful way to do business. I see why they're in trouble.Colonial Savings, F.A.
Date: 08/29/2024
We have reviewed the associated account and have sent a letter directly to the borrower to specifically address the reviewers concerns. Please be advised that we are not able to provide account-specific information via public review response.
It is our goal to provide excellent customer service, and we sincerely apologize that our service did not meet ****************** expectations. Our representatives can be reached Monday through Friday, 8:00 am to 5:00 pm CT at **************.
Sincerely,Customer Advocacy Team
Review fromKim S
Date: 07/01/2024
2 starsKim S
Date: 07/01/2024
Im giving 2 stars because until the last 12 months I have not had any problems. The new website is a disaster to say the least. I cant access any records previous to April of this year. What has been the most frustrating thing is our escrow account. Our previous ********************** provider decided to stop insuring coastal properties, so we had to find a new one and we did. Colonial paid the new policy but then received a letter from our previous provider stating that we had not had insurance for the whole year. They paid that policy too but didnt bother to check it out. They proceeded to take out their own policy on our home without any notification to us. Clearly this left us with an escrow shortage. I called and was told they reached out to previous provider for documentation and that it would be fixed. It was not, I had to call 2 more times and eventually had to furnish the documentation myself. Then, I had to wait for a refund. In the meantime , I had to make 2 payments that were hundreds of dollars more because of their error. Today I called to find out why my last payment was not posted and showing on the statement. I was told my last online payment was applied to my escrow account. Ridiculous!!! I am beyond irritated with this company. When mortgage rates recover, if they ever do, I will refinance my home with a different company. This company and all of its accounts should be audited by an outside source.Colonial Savings, F.A.
Date: 08/07/2024
We have reviewed the associated account and sent a letter directly to the borrower to address the reviewers concerns. Please be advised that we cannot provide account-specific information via public review responses. Our goal is to provide excellent customer service, and we sincerely apologize that our service did not meet ********************** expectations. Our representatives can be reached Monday through Friday, 8:00 am to 5:00 pm CT at **************.
Sincerely, Customer Advocacy Team
Review fromMark J
Date: 06/03/2024
1 starMark J
Date: 06/03/2024
Called and was on hold for over 45 minutes and then the call was ended (dropped) by Colonial. TERRIBLE customer service. Can't get ahold of them for customer service.Colonial Savings, F.A.
Date: 07/10/2024
We have reviewed the associated account and sent a letter directly to the borrower to address the reviewers concerns.
Please be advised that we cannot provide account-specific information via public review responses. Our goal is to provide excellent customer service, and we sincerely apologize that our service did not meet **************' expectations.
Our representatives can be reached Monday through Friday, 8:00 am to 5:00 pm CT at **************.
Sincerely, Customer Advocacy TeamReview fromSteven W
Date: 05/31/2024
1 starSteven W
Date: 05/31/2024
The WORST customer service I have EVER experienced from any company, ever. The geniuses here decided to overhaul their website right before tax time and make it impossible to access tax documents. When I contacted support to get help, I got zero response. It's been more than a month and I still have not heard a thing from them. DO NOT TRUST THIS COMPANY WITH YOUR BUSINESS, you will almost certainly get screwed over by them sooner or later.Colonial Savings, F.A.
Date: 07/08/2024
We have reviewed the associated account and sent a letter directly to the borrower to address the reviewers concerns. Please be advised that we cannot provide account-specific information via public review responses. Our goal is to provide excellent customer service, and we sincerely apologize that our service did not meet ****************** expectations.
Our representatives can be reached Monday through Friday, 8:00 am to 5:00 pm CT at **************.
Sincerely, Customer Advocacy TeamReview fromSam S
Date: 05/28/2024
1 starSam S
Date: 05/28/2024
I've been making payments to Colonial for the past 12 years. Had a couple of issues at the very beginning, but after that it's been fine until now. They revamped their website a couple of months ago, and now suddenly they're claiming that my bank rejected my payment that I made, which is absolute nonsense. And now I can't make a payment or speak with a rep from Colonial. I get put on hold for 20 minutes, and then told to leave a voicemail. I've heard nothing back yet. And they're also claiming that I owe them a late fee. I need this straightened out immediately. I've wasted several hours trying to reach Colonial and get this figured out. You should have to pay me for my time.Colonial Savings, F.A.
Date: 07/02/2024
We have reviewed the associated account and sent a letter directly to the borrower to address the reviewers concerns. Please be advised that we cannot provide account-specific information via public review responses. Our goal is to provide excellent customer service, and we sincerely apologize that our service did not meet ******************** expectations.
Our representatives can be reached Monday through Friday, 8:00 am to 5:00 pm CT at **************.
Sincerely, Customer Advocacy Team
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