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Business Profile

Solar Energy Design

EnviroSolar

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Design.

Complaints

This profile includes complaints for EnviroSolar's headquarters and its corporate-owned locations. To view all corporate locations, see

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EnviroSolar has 2 locations, listed below.

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    • EnviroSolar

      965 Foch St Fort Worth, TX 76107-2917

    • EnviroSolar

      2316 Gravel Dr North Richland Hills, TX 76118-6950

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my residential solar panel system from Envismart on July 2016 for over $30k. In 2019, the transformer went out and I tracked the company down under the name Envirosolar, and they repaired the unit under the 25 linear power warranty/10 year product warranty. I am in need of a solar panel system inspection due to residential electrical concerns and am unable to reach them due to the business no longer in business.

    • Initial Complaint

      Date:08/23/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were suppose to receive $75 a month for 10 years thru the Mass Save Program since we own the solar panels and have not received any money

    • Initial Complaint

      Date:08/22/2023

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased solar panels from this company in 2017, than my wife became ill and I never really paid attention to see if they were working with some much going on with her health of having to travel to Dr's, testing and hospital stays, in Jan of 2022, she passed away, after that I was noticing that my electric bill pretty high, I contacted them and was told if I had solar panels, they were not generating power as they should, I called the company without success, the number was no longer working, tried to call another solar panel company to see if they can come and check them, no will come, due to it's not there panels, contacted to loan company that it got financed thru and they refuse to help either, I am a retired and disabled man who can no longer continue to pay for something that isn't working, I am having to pay double with the electric bill and the solar panels.

    • Initial Complaint

      Date:07/20/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 7/7/2016 Credit/Rebate $4,000 The reason for this dispute is I cannot get a hold of anyone to help me with the repairs of my solar panels..

    • Initial Complaint

      Date:03/28/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solar system purchased in 2017 from Envirosolar quit producing electricity approximately 6 months again. Numerous attempts via phone, text and email to request warranty service has resulted in no contact. Apparently the company is still in business according to tv ads and internet. No solar company in *** will service systems other than the ones they install.

    • Initial Complaint

      Date:02/22/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to call the company, because my solar panels have not worked for several years now, and I can't get no one to help me. My wife and I are in our 80's and on a fixed income and we thought this would help but it has not, because the panels aren't working, and no one answers my calls.

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase the panels on 9/17/2017 in the amount of $30,000. The job was never completed. I was promised these panels would save me energy and replace my light bill. In the past 5 years the promise has yet to be met. My light bill is completely high as if I have no panels. I tried contacting Envirosolar and never got a call back. Im left so confused because these panels have cost me a lot of money and have never work. I was promised lifetime warranty for the panels. This is absurd and I really need help to find a resolution to this. Im stuck paying $270 a month for the loan on these panels plus a light bill. Please assist in helping me resolve this issue and loan that I continue to pay.

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My contract with this company is to cover any damage panels, do service on panels, remove and replace panels. When I need some work done I find the company is no longer in business, no one let us know this was happening and I have no idea if anyone is covering their commitments, however it seems we are just left in the dark.

    • Initial Complaint

      Date:12/21/2022

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My light company wrote me a letter stating that my solars panels arent reporting the power products by my solar panels. I wouldnt have know that. So I was able to research the problem, it seems to be a Communication problem. Thats when I called every number I had from envirosolar company no one has call me back or even email me back. Look up BBB complaints and see they have left a trail of **** off customers. And even a lawsuit against them. So Beware of this Company.

    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 30,2017 I purchased solar panels for my home from Envirosolar in the amount of $49,900.00. On May 2022 I noticed my light bill very high I then contacted the light company and was notified that my solar panels were not working, that they were not producing any energy. I then called Envirosolar several times and left several messages and never had a return call from them. I then called the number that was provided for the warranty and I was told to download an app on my phone and give grant ********** to access my panels. I did download the app and after that nothing else was done. I have been calling again 06-Dec-22 being that last time I called and my call went unanswered as well as leaving a voicemail and received no return call.

    EnviroSolar is NOT a BBB Accredited Business.

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