ComplaintsforCheaper Than Dirt
Sporting Goods Retail
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Complaint Details
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Initial Complaint
07/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Company sent me the wrong color handgun and would not correct it. They said they can but would notBusiness response
08/01/2023
****************** reached out to us because he believes that he received the wrong color firearm. The order confirmation for the item he ordered has a description that states that the firearm has a Wintery ******* Camo Scheme, a White ******* Frame, and has a White ******* Camo Cerakote Finish just like the firearm in the pictures he attached. We are sorry to hear that the customer is not happy with his purchase after the fact, however all sales of firearms are final. When purchasing a firearm from our website, the instructions state:
Please note! All Firearm Sales are Final
It is important to thoroughly inspect your firearm before completion of the transfer. Once the firearm is transferred into your name, Cheaper Than Dirt!will not accept a return or exchange under any circumstance. If a defect is discovered after completing the transfer, you must contact the manufacturer directly for repair or replacement.
****************** had an opportunity to inspect the firearm at the licensed dealer prior to taking possession. Even a cursory inspection would have revealed the color of the firearm. If he felt that it was not the firearm he intended to purchase during the inspection, at that point we would have had an opportunity to return it. However his acceptance of the firearm was acknowledgement that the firearm was correct.Initial Complaint
06/09/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 6/1/2023 I ordered an LWRC REPR MKII Elite in **** (rifle) with side charger and carbon fiber barrel from Cheaper Than Dirt. When I went to the *** dealer to pick up the rifle, I found that what was sent was actually a standard LWRC REPR MKII with a steel barrel and rear charging handle. This was not what I paid for and $562 below the **** of what I ordered. When placing the order I diligently confirmed that I ordered what I wanted as "all gun sales are final" and you must confirm in the item description- not go off of the pictures as they may not be accurate. I then called Cheaper Than Dirt to alert them of the issue without completing the transfer and losing any chance I had of a return. The lady at customer service seemed like she was trying to be helpful but also gave me misinformation. She said that it was an "in-line change from LWRC", I was sent an elite, and they no longer offered the carbon fiber barrel. This is not true as ******'s just began posting new LWRC REPR MKII Elites on their site- albeit for a higher price. She offered to work with the *** to return the rifle and refund my money. I explained this was NOT what I wanted as I wanted the original sale honored. She said she would have a supervisor from that department contact me the following day as this occurred at and after 5pm. I spoke with the supervisor today (next day) and was offered a $250 gift card to accept the rifle or my other option was to return it. He also mentioned that when they had them in stock the price was $600 higher than what I purchased. I confirmed that sounded right but I purchased due to the low price. Ultimately he said that since they did not have them in stock there would be no effort to "special order" what I had purchased. This was a classic attempt at a bait and switch from everything I see. That or complete negligence. They can't have it both ways where customers pay for not reading the description and they don't properly fix their mistakes. That is not ok.Business response
06/13/2023
We spoke to ****************** and have reached an amicable resolution.Customer response
06/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 6/1 I purchased an ARR-176-004, 2-RA20G202A, ******, **********, 2-MGCAMA1120A and an ARR-842-004. I didnt receive the ********** or the 2 MGCAMA1120A. When I tried to let CTD know about what couldve been an honest mistake, they tried to tell me I didnt order it. I sent screenshots and then they told me it was from my cart, it was the CONFIRMATION EMAIL. The costumer service is laughable at best. They sent me tracking numbers that both said delivered. They even tried to blame **** They must be broke as h*** scamming all these people. ************* up to the name congrats.Business response
06/12/2023
************** contacted us on June 1, 2023 through our online chat feature. He spoke with one of our supervisors and asked to have items AKS-17-049 and 2-MGCAMA1120A removed from his order. We have attached a transcript of the online chat for reference. So the reason he didnt receive the items is because he requested to have them removed from the order.Customer response
06/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
04/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered some ammunition from CheaperThanDirt.com. They were $15.89 per round and when they totaled my bill up they did not have shipping and handling online when I ordered it. The shipping and handling was more than the product. I told them that I want to send the ammo back because I did not see the cost of the shipping and handling. The rep said it was nonrefundable.Business response
04/28/2023
All items are clearly itemized during the checkout process including the shipping/handling charges and applicable taxes. Our Terms of Use that is presented before a customer places an order is attached. It states that ammunition is non-returnable and that an order cannot be canceled once the Place Order button is clicked. As a courtesy to **************, we will refund for the ammo portion of her order. It can take 1 to 3 business days for a refund to reflect on her bank statement.Customer response
05/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
************************************Initial Complaint
03/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased an FMK 91C G2 pistol from Cheaper Than Dirt. I received it today. The gun was defective. The trigger wasn't working, and when I pulled back the slide to c*** it, it remained stuck in the fully extended position. I was told it was a "manufacturer warranty" issue, and refused to accept the return and issue a refund. I've owned two of these exact guns, and there's no way that FMK would ship out a gun in this condition. Don't ****** your money doing business with Cheaper Than Dirt. Their products are questionable and their customer service is worthless.Business response
03/24/2023
We are sorry to hear that ****************** is having an issue with the firearm he purchased. All of our firearms are shipped new in the box as they are received from the manufacturer. We do not open the boxes and inspect them prior to shipping them. Because of this we state on every firearm product page:
Please note! All Firearm Sales are Final
It is important to thoroughly inspect your firearm before completion of the transfer. Once the firearm is transferred into your name, Cheaper Than Dirt! will not accept a return or exchange under any circumstance. If a defect is discovered after completing the transfer, you must contact the manufacturer directly for repair or replacement.
We will be happy to assist ****************** if he is still having an issue resolving the matter through the manufacturer warranty process.Initial Complaint
01/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On January 2, 2023 i placed order number: ******** , totaling out to $196.32 US dollars. An expected 4-7 business days was the commitment the company provided me with. It is now the 18th of January and my order still have not been shipped. I would like to know what's going on, why I haven't been informed on a delay of shipment, and will this cause a refund back into my bank account. If I receive a refund before my order status, this business will not be seen in my near future. Help Better Business BereauBusiness response
01/20/2023
We spoke with **************** on 1/20/2023 and informed him that his order had been canceled and why. He was also told when the refund was issued and recommend that he contact his bank to verify that the refund has been posted.Initial Complaint
11/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I got a defective magazine from Cheaper than Dirt. I email customer service about this, gave them everything they need to at least start a return, and instead he just keeps asking me for the order number, pretending I havent sent it to him and he tells me to call the 800 number so they can ignore me and pretend to not know how to do their jobs. I want a refund or at least a new one. These magazines are notorious for being defective, they could have at least checked to see if it works, they send it in a ziplock bag, it's not hard to check it for 5 seconds and then zip it shut again. The order number is ********. Exactly what I told their "Product Tech", ***** at customer service. Then he just says "Hello To be able to assist in the return of the bad magazine I have to know what to return and from which order Please call ************ if you need additional help determining the information we need Thank you **************Product Tech Cheaper Than Dirt!1-************"What's his deal? I just gave it to him. Calling that number will not resolve anything. This is how they get rid of people.Business response
12/08/2022
We resolved ************************** issue on 11/30/2022 by issuing a refund for his item and advising him of the manufacturer's lifetime warranty for the item he was having issues with.Initial Complaint
10/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 2 items off of their website and only received 1 item. I would like to return the 1 item for a full refund because i am dissatisfied with the service along with pricing.Business response
10/05/2022
We spoke to ****************** and she received her complete order and is satisfied. She no longer wants to return her items.Initial Complaint
01/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
as of today i still havent been refunded for buying two cases of blazer 9mm ammo that was purchased about a week and a half ago i have contacted their customer service on multiple occasions and was informed that i would get a refund but still havent i have sent a request in again today to talk about it.Business response
01/20/2022
Our records show that the refund was processed successfully. We would be happy to do a conference call with ***** and her bank to determine if there is any reason why the refund isn't reflected in her account.
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Customer Complaints Summary
19 total complaints in the last 3 years.
10 complaints closed in the last 12 months.