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Business Profile

Towing Company

Apollo Towing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Apollo Towing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Apollo Towing, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unjust towing from apartment complex. Village of *********** in **. Worth, *********************** system is used. Overly scrupulous on registration system. As if they were sitting and waiting for my registration to expire. 11 minutes after. Day 1 I registered & registration expired @ 6:49p on Day 2. Re-registered on Day 2 @ 7:05p. They logged the tow at 7:01p from Village of *********** in ********, **. Curious timing. This is the 2nd time they towed me. The first I take responsibility for ... but the 2nd I do not. I was clearly following the rules - parked in the proper area and registered once already. The apartment complex allows this. They said "They don't want to push back on them as they are worried Apollo will drop them". Sounds like everyone is being bullied. So, residents and their visitors are taken advantage of as a result. Apollo should be the one worried about getting dropped.

    • Initial Complaint

      Date:10/29/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my car wrongfully towed from an apartment building that I pay monthly for and have vehicles registered in. It took me four hours to get in contact with these people and they charged me $350 to take my car back. They shouldve never had it in the first place! Ive seen dozens and dozens of reviews of this company that say the exact same thing.

    • Initial Complaint

      Date:10/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/23/24 My car was towed wrongfully from my apartment despite being the resident and my car being registered. *********** refuses to talk to me about the situation and is engaging in fraudulent activity.

    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/5/24 my car was towed (illegally) from the parking lot of an apartment complex. The car had been registered online and parked against the fence where I was told to park, The emergency brake was engaged when my car was towed which in turn cause flat spots on both of my rear tires. The tires that were ruined were just purchased in June. On 8/16/24 I files a complaint via email. I provided their complaint form, images of the damage and the receipt for the tires that were just purchased. A response was never received. On 9/8/24 I sent another email requesting a status on my claim and still have not gotten a response. I am asking that they pay for my new tires that were ruined.

    • Initial Complaint

      Date:10/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally lodge a complaint against Apollo Towing for the unlawful towing of my vehicle from my assigned parking spot on October 1st, 2024. This incident has not only caused me significant inconvenience but also raises serious concerns about the companys business practices, which appear to be predatory in nature.On 9/30/2024, I parked my vehicle in my designated parking space, as I have done regularly. However, upon returning, I discovered that my vehicle had been towed without any valid reason. I was informed by the towing company that I would need to pay a fee to retrieve my own property, despite the fact that I was parked in accordance with my lease ************ has come to my attention that this is not an isolated incident; multiple residents have reported similar experiences with Apollo Towing. This pattern of behavior suggests a systematic approach to unlawfully towing vehicles from assigned spots and then extorting fees for their return. Such practices could be classified as fraud and are detrimental to the community.I request that you investigate this matter promptly and take appropriate action against Apollo Towing. It is imperative that residents are protected from these predatory business practices. Furthermore, I urge you to consider implementing stricter regulations on towing companies operating in our area to prevent future occurrences.Thank you for your attention to this serious issue. I look forward to your prompt response.

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/29/2024 - my car was wrongfully towed from MY parking spot at MY apartment complex. When I called and spoke with someone and sent them proof that my car belongs to this apartment complex and that spot, she refused to assist me and instead told me that I had to pay them $200+ in order to get my car back. thats not OK. just because their systems didnt show the correct information. She knew her drivers were wrong & she refused to accept accountability and just bring me my car back.

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unwarranted towing of a registered vehicle.

      Customer Answer

      Date: 08/22/2024

      Reason for the tow was unauthorized parking despite my vehicle being registered to park on the property. Procedure states they are to contact the apartment complex prior to towing, which did not occur. 

    • Initial Complaint

      Date:08/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apollo towing attempted to tow my car mistakenly. It was at my complex where it is registered. In attempting to put my car down it got stuck on the truck. The driver called a second truck to pickup my car from the front and it was dropped. My brake line was also ripped from underneath my car.After them denying any fault my apartment complex manager got them to agree to fix my car. They picked it up with a tow truck and refused to tell me where it was taken or what needed to be fixed or what was fixed. They dropped my car when it slipped off the tow truck that had it suspended in the air. It took 2 weeks to get my car back with no updates. They dropped my car off at my apartments leasing office and gave my key to the leasing agent.They refuse to tell me what was repaired. They refused to repair some scratches they caused. They wont tell me where it was repaired at.The only way theyll give me a record of what was done is if I sign an agreement releasing them from any additional action in regards to damages repaired/not repaired.

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I registered my vehicle at my friends apartment complex. My car was wrongfully towed. I called and spoke to the company and they stated that I was parked in a residential parking spot. I advised that there has never been signs for a residential vs visitor parking spot and I was not parked under any covered parking spot. She stated that theres nothing that they can I would still have to pay for them for taking my car even though wrongfully. They advised the cost was $330 to get my car back even though I have proof of registering . I was at an apartment complex in ********** yet they towed my car all the way to ****** to make additional money. As for their reviews online this is part of their scheme and they do this often.

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ***/Ma,I'm a resident in ************** APT on *******************. I came back around 3am this morning park my car in the resident parking.I have my 2006 CHEVROLET HHR registered with my VIN and Dealer Tag....I have the screenshot.The tag just expire and I'm picking up a new tag on Monday....Three days ago something happened to my GF in my apartment....she park 2017 ****** ROGUE BLUE COLOR by the VISITOR but where she park the paint has pealed off but I still register the car on my apt but it still got towed and we were make to pay for that.But please ???? I don't even a dime on me now to pay for it and also I live here....this is my proof of registration below both for my GF that was towed and paid for because of the Visitor color pealing.Please I need your help on this matter.This is the only car I have to take MY CHILDREN to Summer class and to my work too...Pls.....Pls.....Pls.I will expecting your response because I search for number to call but can't find anything number to Apollo Towing direct.I'm available for pick today I don't have no means to go out please....I don't need anything than to just get my CAR PLEASE!!!.....Regards,AYOBAMIDELE

    Apollo Towing, LLC is NOT a BBB Accredited Business.

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