ComplaintsforParking Revenue Recovery Services

• Initial Complaint

  06/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Attended the *** Annual Meeting held ***** May 2024 at ************************************************************************ Parked at *************** 18 May 2024.* According to **** alleged entered lot at 1044L CDT.* Due to the ***'s as well as something going on at the ******************************************** or ********************** which had a line of civilians around the Building, the parking lot was in chaos w/vehicles going every which way ALL seeking a viable parking spot; coupled with drivers getting to the two payment machines only to discover the system mandates drivers must put in the license plate number! PURCHASED MY RECEIPT for $25-USD AT 1105L CDT!!!* Walked to & from convention center.* According PRRS alleged left lot 1702L CDT.4 June 2024 received a VIOLATION notice, dtd 27 May 24 from PRRS ************* stating "Payment made after grace ******* so I owed $45-USD!Replied 5 June 24 via email with PDF attachment of their notice and my receipt attached. also asked what grace ****** was missed>Received computer auto response stating - 14 day lead time for response received a response 10 June 24 with a foto of a sign hung high on a lot post - specific location on lot unknown!bottom line enter lot at 1044L, waded through gaggle of drivers seeking a viable spot to park; waited in a line of drivers in a chaos goat rope all trying to get their license plate numbers and pay the fee; and finally paid my parking fee at 1105L basically 20 minutes and this company wants to scam me out of an additional $45-USD for violating their 10 minute rule they notify drivers by hanging the notice high on a light pole which the drivers aren't aware nor see.please assist...thanks

  Business response

  06/11/2024

  This parking notice has already been dismissed and there is no further action needed.

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I parked in an adjacent lot to this lot and have a receipt with the exact time stamp of payment as when their notice says I parked in their lot.

  Customer response

  06/05/2024

  I received notice #PCADAL-M-031088 with a fine stating that I parked in their lot without paying on 4/13/24 at 2:24 PM CT. However, I did not park in their lot and have a receipt for the lot I did park in with the exact time stamp that the business says I was in their lot. I couldnt have been in two different lots at the exact same time

  Business response

  06/10/2024

  Thank you for providing this information. We have dismissed your notice and there is no further action needed.

   

   

  Customer response

  06/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  05/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received 3 fraudulent tickets from the parking revenue recovery services after buying a two week parking pass for $94. The first ticket was $80, then I got two more on the same day within 1 minute of eachother somehow, each was $45. I had my parking pass - so this shouldnt have happened, and I filed a dispute directly to the company via this email: ********************************************************************************* *********** has been unresponsive, and I believe this is a scam. I would consider legal action but that would be more expensive than the fraudulent tickets they gave me. Not sure what to do so decided to file a formal complaint here.

  Business response

  05/14/2024

  It looks like all of the notices were dismissed.

  Customer response

  05/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Though they are still rodent scum bags, I appreciate your help.
  
  Regards,
  
  ***********************

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 5th 2024 I passed through a lot while looking for parking twice in the span of 40 minutes. The private company: Parking Revenue Recovery Services sent me a letter claiming I had not paid to park there when in fact I did not park at all. They sent a formal request of $82 to cover the violation and initial parking cost they claim I did not pay. I contacted them, letting them know this was a misunderstanding and in fact did not park on their private property during the allotted time from 10:44 AM (ET) to 11:26 AM (ET) on that date. Rather, I instead passed through the lot while searching for parking at those two times, which can not reasonably be charged since I did not use their service. They took a photo of my car passing through and claimed I had parked and not paid. Their response to my email was to lower the price to $62 for 2 weeks before raising it again. The letter had also threatened to tow my car if I had not paid the charge in full.

  Business response

  04/25/2024

  Please provide us with the notice number in order to look it up in our system.

  Customer response

  04/25/2024

  Complaint: 21615518

  Notice #:

  SECRDU-07215

  
  Regards,
  
  ***********************

  Business response

  04/26/2024

  This notice is missing a number. Please provide us with the full correct notice number. 

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid for 3 hour parking. I was charged for 3 hour parking. I return to my vehicle before the pass I paid for expired. For some reason, I was charged for 3 hours of parking and was only given 2. The lowest duration offered by the ** code I scanned to pay for a pass was 3 hours. Yet, I was ticketed as if I bought a 2 hour pass which is impossible because 2 hours was not an option. Otherwise I would have bought the 2 hour pass and planned accordingly. I was mislead into being charged for 3 hours and was only given 2. The receipt will show that I was only given 2 hours, but as preciously mentioned, that would be impossible considering the shortest duration given by the ** code was 3 hours. Attached are emails I sent to Parking Revenue Recovery explaining the situation in better detail. I have yet to hear back from them after emailing them March 23, 2024.

  Business response

  04/18/2024

  We have dismissed your parking notice. There is no further action needed.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been parking in the same parking lot, paying the same amount, everyday and every single day I receive a parking ticket in the mail weeks later. No ticket is ever placed on my vehicle which is a requirement and they are simply attempting to receive additional revenue from individuals who already paid.

  Business response

  04/15/2024

  Please provide us with the notice number so we can look it up at all in our system.

• Initial Complaint

  03/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid for two hours of parking. Allegedly, the time ran out and I left 30 minutes after the time ran out based on the letter I received. Parking Revenue Recovery sent me a notice that I had to pay $92 dollars because of that. I appealed it and they said I could pay $72 dollars. It was $32.89 for two hours. Im not paying $72 dollars for something that that should not be issued at all. This company is here to make money and they are unethical. Its sad that if someone doesnt appeal then they are paying triple the price and then they attempt to reduce to justify the price. Ridiculous. This company is corrupt and unethical in their practices.

  Business response

  03/21/2024

  In order to look up your parking notice in our system, we need the notice number. Please provide this to us. 

  Customer response

  03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be sufficient if the company responds after I provide the information they are requesting. 
  
  Regards,
  
  ***************************

  Customer response

  03/21/2024

  Complaint: 21453563
  
  I am rejecting this response because: the company has failed to provide contact information to send my notice information. Ive attached these items to this response 
  
  Regards,
  
  ***************************

  Business response

  03/22/2024

  This fee you are being charged is a flat rate penalty fee for not following the rules of the parking facility. The hourly rate is not available except on the day of parking. This notice is valid and will remain upheld. We will continue to honor the settlement fee of $72.00.

  Customer response

  03/22/2024

  Complaint: 21453563
  
  I am rejecting this response because: the amount requiring a settlement of $72 is unreasonable. This was not displayed in the parking lot in view that a reasonable would be able to determine that they would be charged $92 for staying over 32 minutes. Thats ridiculous and unethical. This company is acting like stayed over night and I did this intentionally. I am not paying $72 dollars. At most, I should pay the hourly rate. 
  
  Regards,
  
  ***************************

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