About

Local BBB:

BBB serving the Heart of Texas

BBB File Opened:

7/26/2018

Business Started:

12/16/2016

Business Incorporated:

12/16/2016

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

Mozzy LLC

Business Management:

Mr. Ozzy Padilla, Member

Additional Information

Refund and Exchange Policy

RETURNS
Our return policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging; therefore, the boxes must be unopened.

After deciding that you want to return your item, please contact our customer service team via email [email protected]. You may also call us toll free at 1-888-960-5867 X 1. To complete your return, we require a receipt or proof of purchase, which is typically a confirmation email that we sent you when you placed your order.

Please expect additional instructions for your return 1-3 business days after your initial contact with our customer service team. Our team must coordinate the return with the manufacturer. Please do not automatically send your purchase back to the manufacturer; contact us first.

Please note that I Want To Jump will not pay for shipping if you decide to return any item purchased from our online store. The buyer, or customer, is responsible for all shipping charges and arranging a carrier for pick up at the buyer's home or a drop off at the carrier location. Additionally, a restocking fee of up to 20% may apply depending on the situation. We will assist during this tedious process. Please contact us via email at [email protected] or call our Orders Department at 1-888-960-5867 X 1.
 REFUNDS
All orders cancelled within 72 hours of placing the order at iwanttojump.com will be honored with no cancellation fee of any sort. Therefore, a full refund will be credited. If you decide to cancel your order after 72 hours, you will be charged a $20 administration fee, whether your order has shipped or not. This means that you will be refunded the amount you paid for your order, minus $20.

If your order shipped, or was in transit when the cancellation took place, a 20% restocking fee will be deducted from your refund. To learn more about our refund policy, please visit our Shipping & Returns page.
LATE OR MISSING REFUNDS
If you haven’t received a refund after 5 days of cancelling your order, first check your bank account to make sure that it's at least processing. You may also contact your credit card company or bank since some credit card companies can take up to 14 days to process a refund and post it onto your account.  it may take some time before your refund is officially posted (sometimes up to 14 days). If you have already contacted your bank or your credit card company and you still haven't received your refund yet, please contact us at [email protected]
 SALE ITEMS
Our cancellation, refund and return policies apply to all our sale items as well. However, if you are requesting a refund, you will only receive the amount you paid for the product (i.e. the sales price). You will not receive a refund based on the original price of the item you purchased.
EXCHANGES
We only replace items if they are defective or damaged. We do not accept exchanges after 30 days, even if it is for the same item. If you want to exchange your product for an identical product, you may do so within 30 days. If you would like to exchange your item for a different one, your product must be unused and unopened. Additionally, a restocking fee of up to 15% may apply for exchanges. Please contact us via email at [email protected]  or call our Orders Department at 1-888-960-5867 X 1.

Business Categories

Trampolines