We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Upholsterer

Texas Upholstery and Trim

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Upholsterer.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    10/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On August 15, 2023 *****************, owner of the company, came to our home to repair the leather on two recliners and one couch arm. After he made the repairs to these items on the same day we noticed they weren't done correctly. We contacted him that day and his reply was "***, the dye rubbed off. I can be there next Tuesday to assist this again. No worries! I will use the air gun instead. I think the dabbing method made it weak." On August 21st we contacted him again to see what time he would arrive on the 22nd. No response. On the 22nd we contacted again and were told that he had an issue and would let us know when he could come. Since then we have contacted him numerous times by voice mail and texts with one response on Sept 11th that him or a tech need to come but did not schedule. He's continued to ignore our attempts to reach him with no responses from him at all.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 14

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

1919 Golden Heights Rd Ste 3213

Fort Worth, TX 76177-7036

(682) 499-6540

Business hours

Closed
Business Hours
8:00 AM - 5:30 PM
8:00 AM - 5:30 PM
8:00 AM - 5:30 PM
8:00 AM - 5:30 PM
8:00 AM - 5:30 PM
Closed
Closed

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.