Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 3rd we bought a ***** XC90 at Callahan Motors in **********, we test drove the vehicle multiple times and made them aware the tire light was on and they said they don't fix that, we also made the a/c was not blowing cool they said they fixed that and they did not. On the 6th the engine light came on while we were out and about. we called them immediately and told them, asked them if they could fix it and they said no that it was on us. our sales person gave us a ***** mile or 3 month warranty at the time of purchase. We called and spoke with ******* and asked if we could return the car or choose another car and were told no. ******* sent us to Great Motors to have them check it out and quoted the repaired at $1503.96. We paid for the diagnostic test out of our pocket for %100. **** at Great Motors called ******* and told her everything and the cost and she said no. So we called her back and they sent us to another shop that they work with in ********** they quoted $600 and ******* said no. We spoke to her and they said they would pay $500 and we pay $100 and we said okay. Today we took it to the place and we are the 52nd car in line and so that leaves us with no car, they said they don't do loaner cars. My husband has Alzheimer's and Diabetes and i have Diabetes and i am a high risk cancer patient so i have alot of doctor appointments and so does my husband, I've had to call and cancel those appointments until we can get this resolved. My sons vehicle is also at the shop so we have no vehicle and he cant get his daughter to school and he cant get to work. we need this resolved as soon as possible we have done everything they have asked and they still they don't want to fix it they want us to pay out of pocket and were on a fixed income, SSA. We feel like we were sold a faulty car and now we have no car or at least a non working one.

  Business Response

  Date: 10/03/2024

  We have made every effort to accommodate this customers needs, including offering to cover the majority of the repair costs, even though the vehicle was purchased as is" and customer declined the extended warranty. However, in order to properly repair your vehicle, it must remain in the shop for the necessary time required to complete the work.

  Unfortunately, without the car in our care, it is physically impossible to perform the repairs effectively. At this point, we have done everything within our means to resolve the issue. If you are able to leave your vehicle with us, we will ensure the repairs are completed, but unfortunately, we cannot meet the expectation of completing the work without the car being in the shop for the required time.

  We understand that leaving your vehicle at the shop may not be ideal for you, but unfortunately, this is the only way to ensure the necessary repairs are done correctly. Given the situation, you have two options moving forward:
  

   - Extended Warranty: We recommend considering the purchase of an extended warranty for future repairs, which would provide additional coverage and peace of mind for situations like this.

  - Alternative Shop: You are welcome to take your vehicle to a shop of your choosing and handle the repairs independently if that suits your schedule better.

  Customer Answer

  Date: 10/03/2024

  Complaint: 22372803
  
  I am rejecting this response because:

  We have tried to work with you from the beginning, we took it to all the shops you asked us to but the pricing doesnt fit your liking or we are on a wait list that is 52 people long. We can't be without a car for that long.  We live on SSA we're on a fixed income. The car was sold as is, but we were never made aware of these issues. We test drove the car multiple times and it never showed any signs of these problems were having. We made you aware the ac wasn't blowing cold and it still doesn't, we made you aware that the tire pressure sensor monitor was out and you don't fix that. Once we got it home 2 days later the engine light comes on. We feel like we were very misled in this transaction, my husband and i are over 70 and we have very important doctor appointments that we have had to cancel due to all this. We feel like we were sold a faulty car. All we wants is this to be made right. We would like to take it back to the first shop you told us to take it to, Great Motors in ********* and the repairs to be covered to make this right, we bought what we thought and we're told was a reliable vehicle and it is everything but. We need this fixed as soon as possible, we can't get our grand daughter to school or my son to work or get my husband or myself to the doctor appointments we need to be at. This has and is costing us more than anyone realizes. We're willing to move forward and be done with this but we need a reliable vehicle like advertised. We look forward to resolving this.
  

  Regards,
  
  ******* *****

  Business Response

  Date: 10/04/2024

  Firstly, we have already offered the solutions that are available to you at this time, but we would like to offer a third option. You can take the vehicle to *******, where it will need to remain for three days to allow for a thorough inspection and repair.
  
  Secondly, we want to clarify that at no point did we direct you to Great Motors, and we have no affiliation with them.
  
  As you mentioned, these issues were not known at the time of sale, and we remain committed to assisting you. However, in order to properly address the problem, your vehicle must remain at a shop for longer than 24 hours to ensure that the necessary work can be completed.
  
  Please let us know how youd like to proceed.

  Customer Answer

  Date: 10/04/2024

  Complaint: 22372803
  
  I am rejecting this response because:

  I will agree to take it to ******** to be fully repaired at your expense noted we agreed I ONLY PAY $100 of the total cost and you pay the remanding amount. All issues must be addressed and corrected( if you need a list I am more than happy to resend it to you). We need this fixed asap I've been more than patient and compliant with you. I also can not be without a car for longer than 4 days due to medical issues of family and the matters of our children. I'd like this resolved and to be provided the lasting vehicle you claimed to sell us. I have been willing to work with you the problems need addressed. As soon as I can get the vehicle there safely I'll drop it off tomorrow.
  
  My sincere statement,
  
  ******* *****

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into ********* motor company on 8/3/2024 expecting a good experience and thought it was and was assured by ***************, that he would take care of me. *************** assured me that the car that I was being sold was inspected by their people and was in good condition. As they make you sign an as is document, it makes you wonder what theyre selling you. The day after I got the car on 8/4/2024 I took it to ********* to have it inspected, and have the tires looked at. Firestones inspection report photographically documents that the undercarriage is completely rusted over and would need to be fully replaced along with other items and that the boot was leaking. Im not sure how I was sold a vehicle covered in rust underneath. The vehicle that I drove off the lot with is going to need thousands of dollars to fix it. I will be taking legal action unless Callahan Motor Company can take this vehicle back and fix this. Im financing this vehicle. I already put $3000 down plus a $90 credit card usage fee. The vehicle is $17,310 of which Im financing $12,044.50. I want to return this vehicle and I want this contract dissolved and I want my money back.

  Business Response

  Date: 08/06/2024

  Contacted the customer 8/5 and repaired the CV axle for customer. No further assistance needed. 

  Customer Answer

  Date: 08/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 Voltswagon Passat on February 15, 2024. 3.5 weeks later car would not start. I contacted *** the salesman who sold me the vehicle, was told to have it towed to an auto shop who wouldnt touch it due to having a total of 9 issues wrong with it. As of today it is sitting at the FOURTH auto shop that will not touch it, and I have tried contacting *** as well as the owner, and no one will return my call. I have since then lost my job due to no transportation, and all I want is my money back so I can purchase a dependable car. I am 19 yrs old. I saved up $6000 to put down, and have paid 4 payments of $290/per mo. I feel they saw an easy target, and have taken advantage of me. Im asking for assistance since they will not take my calls or return any emails.

  Business Response

  Date: 07/08/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you have experienced.

  We understand your frustration regarding the issue with your vehicle not starting. Our goal is always to provide the highest level of service to all our customers, and we regret that we were unable to meet your expectations in this instance.

  According to our records, you were directed to one of our mechanics for assistance. However, the mechanic chose not to proceed with the repair due to difficulties encountered during the interaction. We recognize that a positive and respectful communication is crucial for effective service, and we are sorry that this situation did not meet those standards.

  Regarding your vehicles condition, it appears that the damage was caused by operating the vehicle without DEF fluid, which unfortunately led to significant engine damage. While your vehicle is covered under the warranty, it is important to note that the warranty coverage is subject to certain terms and conditions, including proper maintenance and usage of the vehicle.
  

  We would like to work towards a resolution that is fair and satisfactory for all parties involved. Our aim is to assist you in any way we can within the scope of the extended warranty coverage.
  

  Again, we apologize for any inconvenience this has caused and appreciate your understanding and cooperation as we work to resolve this issue.
  

  Sincerely,
  ******* Callahan

  General Manager

  *********************************************************

  Customer Answer

  Date: 07/09/2024

  Complaint: 21950255
  
  I am rejecting this response because I tried contacting ******* yesterday via phone asking if she could call me. Instead, I received an email stating Asking if I had a Diagnostic report, I could send her.  Out of the four different auto shops no one will touch my vehicle because Due to the severity of the condition of the vehicle. I was never told about the **** fluid since I was sold a diesel engine That I knew nothing about. I googled the information about diff fluid and it states it needs to be replenished every 5000 miles  I have only driven the car 230 miles. ********** the significant engine damage Was due to this issue. I feel if you sell a car All of the pertinent fluids that make the car run should be replenished before dispensing the vehicle. I was told via email I needed to contact the warranty center and ask them what auto shop Is covered under my warranty.  I have already been through this with *** and have had my car towed to four different auto shops and due to the severity of Engine no one will touch it.  One last thing, I looked up your reviews on yelp and contacted three different customers of yours who had the same incident happen with their vehicles, One who had to voluntarily have his vehicle repossessed due to the same issues he was having with his vehicle. I am 19 years old, I have worked myself to death to save up enough money for a down payment on a vehicle that wont run. If you would please contact me via phone instead of going back-and-forth through emails that would be so kind of you.  I dont feel like Im getting my point across through emails, or I can set up an appointment to come in to see you. Either way this issue needs to be resolved.
  

  Business Response

  Date: 07/16/2024

  Thank you for reaching out and sharing your concerns with us. We appreciate your feedback and understand the challenges you've faced. Rest assured, we have carefully reviewed your situation and have done everything within our capabilities to assist you.

• Initial Complaint

  Date:04/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/30/24 I went to Callahan motor to purchase a car due to my Kia ******* having repairs that I could not attend to due to financial difficulties so I brought it as a trade in. I Found a 2008 ****** 4Runner that I liked. I test drove it in the area but didnt go over 40 mph. I thought I was getting a new daily driver. I drove it to work 2 days after my purchase. My job is in ********* so I travel via 360 which means a lot of traffic to and from. While driving to work I had to slow down very quickly because of the flow of traffic coming to a halt. When I did this the front end of the vehicle shook very badly to the point of me losing control and almost hitting the center median. Luckily my children were not in the vehicle. I emailed the dealership shortly after about the issue and asked if they had it inspected. I was told they had done this. Upon further inspection and a thorough inspection of a mechanic I found out that both control arms were extremely damaged and worn creating excessive play/movement and that there was only 10% left on both brake pads as well as severely warped rotors. I sent the documentation to Callahan motor to let them know the vehicle had very serious issues that made it unsafe. The vehicle needs at least ***** in repairs and I havent driven it since almost wrecking because its unfit to drive. Im not scheduled for my first payment until may. I have not been given any resolutions to the problem.

  Business Response

  Date: 04/15/2024

  Dear BBB,
  We are writing in response to the complaint filed by ****** regarding her 2008 ****** 4Runner. We take customer concerns seriously and strive to address them in a timely and satisfactory manner.
  Upon receiving ******'s call about issues with her vehicle, we promptly engaged in dialogue to assist her. We requested the address of the vehicle to arrange for an inspection by our mechanics. Initially, ****** indicated that she would contact us the following day with the vehicle's address. However, we did not receive any communication from her. When we followed up, she informed us that a friend would be looking at the vehicle instead. It was only after ****** provided a repair bill of over $5,000 that we again requested the address to facilitate necessary repairs.
  It is important to note that ****** signed an as-is form at the time of purchase, acknowledging full responsibility for the vehicle after the sale. While we are not obligated to address mechanical issues post-sale, we are committed to providing assistance where possible. Our willingness to examine the vehicle underscores our dedication to customer satisfaction.
  We remain open to resolving this matter amicably and urge ****** to provide the address so that we may proceed with assessing the vehicle's condition. Our goal is to find a mutually beneficial solution that meets ******'s needs and upholds our commitment to customer service.
  Thank you for your attention to this matter.
  Sincerely,
  ******* Callahan

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Callahan motor company llc in November of 2023. Within the month I started having issues with the truck losing power. Come to find out the dealership had sold me the truck without the proper emissions required for the truck. Which is illegal in *****. They have tried to correct their mistake but the truck still doesnt have the correct catalytic converters for it and is still having the same issue.

  Business Response

  Date: 03/11/2024

  Thank you for bringing ************************ complaint to our attention. We understand the importance of customer satisfaction and regret any inconvenience ******************** has experienced. Please allow me to explain the circumstances from our perspective.

  In January, ******************** contacted us regarding his vehicle, which was experiencing malfunctions. It was in this context that ******************** chose to replace the catalytic converter himself. Acting promptly, we arranged for the vehicle to be examined by ************. The initial diagnosis identified an overheating O2 sensor, which we replaced immediately in an effort to rectify the problem. Previously to this repair the vehicle was sold with a proper state inspection and all systems passed.

  
  Unfortunately, despite the replacement of the O2 sensor, the vehicle continued to exhibit malfunctions. Recognizing the need for further intervention, we conducted a more thorough examination and concluded that a new catalytic converter was necessary. After installing the new catalytic converter, we rigorously tested the vehicle by driving it over 250 miles, during which no issues were detected.

  
  ******************** collected his vehicle and later reported a loss of power. Understanding his concerns, we opened a line of communication with ************************ mother, explaining that, while we are committed to ensuring the vehicle is functioning correctly, the costs incurred from the extensive repairs had reached $2,000. Consequently, we expressed that assistance with the ongoing repair costs would be necessary.

  
  We pride ourselves on our commitment to customer service and our willingness to go above and beyond in addressing vehicle issues. In ************************ case, we feel we have demonstrated this commitment through the substantial work and funding we have provided.

  
  We remain open to discussing this matter further with ******************** to reach a satisfactory resolution. Our aim is always to ensure our customers are happy with the service and support they receive.
  Thank you for your attention to this matter. We look forward to the opportunity to rectify any misunderstandings and to ensure ************************ complete satisfaction.
  

  Sincerely,

  ******* Callahan

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 2/24/2023 we went to Callahan Motor ** and bought a car. We bought a 2014 **** flex. We took it on a test drive, the car started hesitating, but we thought it was because of bad gas. Everything else seemed fine, we really needed a car, the cat had no gas. We left the next day the car started hesitating again, and the check engine light came on. The car coded 13 codes. I contacted Callahan and was told that they do an insepction and there isnt anything wrong with the car. I argued with them, I told them they had to fix the car, they kept arguing, finally they told me to use the warranty that came with the car, and they would pay the dedictible. They gave ** a loaner, the car we got it back on 6/17/2023 on completly EMPTY, filthy and gross and it still does the same thing it did when it went to the shop. I was told I needed to say thank you to the owner because he had paid for the fuel injectors to be replaced as well. I am not thanking anyone. He sold ** a broken car and should fix it. I want my down payment back and to be out of this deal. THey are shady.

  Business Response

  Date: 06/20/2023

  Customer complained about the vehicle not starting and working properly. We immediately took action and provided the customer a loaner vehicle for 3 months. We have every customer sign paperwork that states the car as-is, wear-is. We always allow customers to hire a third party inspector if they'd like. When loaning the vehicle to the customer, she signed a waiver that she would bring the car back as it was given to her. That is not the case, we have spent $300 to get the car back to front line ready. We did the right thing and that was to put her into a loaner vehicle, the car has a brand new turbo that was covered by warranty and all fuel injectors. We paid $1400 for the fuel injectors because we wanted to make sure the customer was taken care of. That portion was NOT covered by warranty like the turbo was. 

  Customer Answer

  Date: 06/20/2023

  Complaint: 20203187
  
  I am rejecting this response because:

  You sold a car knowning that it was broken, you all are liars, and crooks, you take advantage of people. There was nothing wrong with the loaner car other than it needed to be vaccumed and a car wash. What do you expect the car to be pristine when it came back? You are the ones who sold a car that is broken.  I am out 7k on this car, and have to be out more because well it doesn't work properly. Yeah, now I know why you said AS IS NO WARRANTY. I will keep spreading awareness for the shadyness you as a company are providing.  I also brought the car back with more gas then it had. I was never talked to about the car, it was like pulling teeth to find out what was going on with the car. Where is the proof that the work was actually done? Also you didn't pay $1600 for anything. I have a recipt and it was 160$ that was paid. You should have to pay for the problems with the car. You are ****** broken cars to people. 

  
  Regards,
  
  *******************************

  Business Response

  Date: 06/20/2023

  Callahan Motor Company paid $1,500 and that included the $100 for the deductible that was promised to be paid by ******* when you picked up the loaner. She also described to you at the time of picking up the loaner that it was to be returned as it was taken. You walked around the vehicle together and noted the pre-existing scratches, dings, etc. You signed the form stating so. At this time, the customer does not care to understand we put her in a loaner for 3 months at no charge and paid for work that needed to be done out of our pocket that was not covered by the warranty company. I have attached the $1,500 invoice for the fuel injectors, $2,100 invoice that was sent to ************ for the Turbo replacement and also want to note that the mechanic shop put $30 of gas into your vehicle because you brought it to him on empty. At this time, there are no other issues to be addressed.

  Customer Answer

  Date: 06/20/2023

  Complaint: 20203187
  
  I am rejecting this response because: You are so full of it, yeah there was nothing wrong with the car when it was returned to you. It needed a wash and vaccume, you put me in a loaner because YOU needed to make your wrong right.  You sold a car that was broken, there is no way you didn't know it was broken. It poped 13 codes, no way it just happened the 2nd day we got it home. Then you told me to lie to the *************** and say it happened 3 weeks after it happened. You pushed me off multiple times, ignoring me blah blah. That car had a full tank of gas when it was in the shop, we had to fill it up the day we bough it, drove it ONE DAY and didnt drive it again, it sat until it was picked up and taken to the shop, So they didnt put any gas in the car, they actually left it on empty we almost had to push the car to the gas station. You know you are in the wrong, and I will make sure other people know how shady you are and your business. Oh another thing you also sent me someone elses license plates. I had to go out of my way to find the people and meet up with them for their plates.  You know you are a shady person, you have your workers lie to people and sale cars that are to break down fast. You say you care about customers but you don't you care about money. That is another reason you keep saying " AS IS NO WARRANTY" I should have just left right then, but no we didnt. Learned my ******* Never in my life have I delt with such a inconsiderate company. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a **** ****** Avalon from Callahan Motor Company at ***************************************************************** on approximately 9/15/2022, I spoke with the Salesman about an issue with the front end shaking a few days later. He told me the car is fine, they inspect every car and nothing was wrong with it. I took the car for an oil change and was told the right CV axle was in dire need of being replaced and the power steering pump was leaking fluid pretty badly. I called Callahan on 10/7, after going up there the previous week and was told the shop that told me about the issues was exaggerating and not to worry about it. Took it to another shop and was told both axles were leaking grease, the rack and pinion steering was about to go out and the power steering pump was leaking. Over **** dollars in repairs for the car to be drivable. Contacted Callahan multiple times and kept getting told I was overreacting. I put **** dollars down and paid 175 every two weeks for a car I couldn't drive. Returned the car on 1/16 and was treated horribly by the lady in the office. I want my **** down payment back plus the 635 dollars I spent replacing the right axle. I'm 19 and this was my first car and trusted the dealership and Salesman.

  Business Response

  Date: 01/24/2023

  The customer called in and spoke with the salesman multiples times, we advised him to take it to our mechanic because the one he took it to gave him a laundry list of items that needed to be replaced. He never took it to our mechanic instead he took it to a shop that is very well known for overpriced work. The vehicle was brought in on 1/16 as a voluntary repossession, which the customers were aware of. The customer and his mother brought the vehicle back on 1/16 and asked our Office manager to sign a piece of paper they personally type up which she is not legally inclined to do so. That is when the mother started threatening her that she sold her son a lemon law vehicle and that she would be hearing from their attorney. The vehicle has a blue title which means it is not in fact a lemon law vehicle. After inspecting the vehicle, the power steering pump did have a small leak which was fixed for under $150. Other than the small leak there was some ware on the two front tires which can happen with not properly rotating them. We are unable to give any sort of refund to the customer as they drove the vehicle over ***** miles since the purchase date. We tried to help this customer multiple times and offered our services as well as wholesale pricing but he did not accept the help we offered. No refund will be due to the customer as he was well aware at the time of sale, vehicles are sold as is. 

  Customer Answer

  Date: 01/24/2023

  Complaint: 18871216
  
  I am rejecting this response because:
  

   

  The "mechanic" they are referring to doesn't do the work required to fix the car. I have quotes from multiple shops stating the issues, which are not noted in the business's response. There are pictures of the issues, including the decimated rack and pinion boot, the large leakage of the power steering pump and the grease that was leaking from both axles. It was not one shop. The dealer never offered any assistance to fix the multiple unsafe issues with the car. There was no threats made and the typed letter that was brought stated I was returning the car due to the multiple mechanical issues. 

  
  Regards,
  
  *****************************