Complaints
Customer Complaints Summary
- 10 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/21/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed Order Number: ****** on Order Date: 2023/04/09. The order arrived on Thu, Apr 13, 2023. I reached out to Good Ranchers on 4/13/2023 using the contact information they provided on the website [email protected] to alert the company that my order had significant issues upon arrival. I immediately took pictures and recorded a video that I shared in the email. Specifically, some of the items such as the two orders of bacon, were visibly not packaged at all in the order. Additionally, three of the five boxes I received contained warm, thawed chicken. I took videos and pictures to demonstrate that the meat was warm, thawed, and that items were missing. Below, I will detail the extent to which I continuously reached out and the lack of response from the company. I followed up Mon, Apr 17, 2023 at 5:02 AM after not hearing back from the company. I called the company on 4/19/2023 and 4/21/2023 - Both times the line rang and moved to a voicemail that shared they were too busy to take my call. I have not been able to reach the company is resolve and rectify the issue. One of the issues with my order is an observed pattern, as this is the second time this mistake has been made (not sending the complete order paid for. I will attach a PDF of the communication to reflect my efforts to reach out to the company, which also detail the issue in great detail. I expect that this company will now take steps to fix the issue and provide a good faith gesture so that I consider ordering form them in the future.Business Response
Date: 06/09/2023
Hi Erica,
I apologize for the experience you have had with your last order. We have addressed the issue with orders arriving in a thawed state and we look forward to implementing our new packaging at the end of June! I will be waiting on your response since I would be more than happy to issue a replacement for the thawed order you received. Since we have not spoken I refunded your last order since this is not the standard we ever want to leave with you. I hope this solution was acceptable, looking forward to hearing from you soon!
Initial Complaint
Date:04/10/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order when they had a promotion for free bacon for a year. When I choose my box and added to the cart to purchase there was two promotions shows “chicken for a year” and “bacon for a year”. So I placed the order and my first box came no problem. Received my meat, two extra pounds of bacon and a box of chicken. Everything was great. Came time for my second box. Order went through but I was only given the bacon. Not the chicken. Customer service is telling me it was a one time promo yet it cleared said for a year. Bait and switch, misleading sales tactic and dishonorable company trying to portray themselves as an honest companyInitial Complaint
Date:11/26/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
charging my bank card well after service has been cancelled, this is fraud. company need to remove all my information from their system so I can never be charged in the futureCustomer Answer
Date: 12/26/2022
Better Business Bureau:
This letter is to inform you that Good Ranchers LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/26/2022 and assigned ID ********.
Regards,
Initial Complaint
Date:06/17/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered the ‘Cattleman’ package, Good Ranchers charged my credit card on June 1, 2022, shipped my order on June 8th and it did not arrive until the afternoon of June 13th. It was supposed to arrive frozen, or at least still cold, when it arrived at my house it was completely thawed and warm to the touch, the meat was inedible. I immediately called Good Ranchers, but they were closed, I then sent them an e-mail, they sent an auto reply that they would respond in 48-72 hours, as of today, 6/17, I have not had a response. I also called and left a voice mail asking them for a refund to my order each day starting on Tuesday 6/14. The order amount was $199, I am asking for a full refund of the meat that myself and my family is unable to eat, as it was rancid by the time it got to us. I would also like to cancel my subscription. My order number is #******.Business Response
Date: 06/20/2022
Hi Sara-
It was great speaking with you. Once again I apologize about the condition your order arrived in. Please know this is not our standard. We are confident after the switch to FedEx we can get our products to our customers in a timely manner. I issued you a full refund today and placed an order for you a new Cattleman Box free of charge. Thank you for your patience and understanding as we grow and move forward.
-Jenny, GR Customer Experience Team
Initial Complaint
Date:06/08/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered from goodranchers.com. (MY ORDER NUMBER IS #******) I ordered almost $200 worth of wagyu raw meat burgers. It took three emails to get someone to even give me a tracking number. 2 weeks have passed and UPS at 9:20 at night delivered a box of rotten meat. It's stunk so bad I don't even know how you UPS could have even delivered it but of course we opened it anyway and there was blood-soaked boxes empty bags were dry ice should have been and it was absolutely disgusting and I'm sure extremely hazardous. I have emailed good ranchers so many times I cannot count and I cannot get a response. SO BASICALLY THEY ARE STEALING MY MONEY! I HAVE PICTURES IF Y'ALL ARE INTERESTED. I BELIEVE THIS IS CRIMINAL.Business Response
Date: 06/09/2022
Hi Tiffany,
I am so sorry about this and do understand your frustration. It is my understanding you spoke to Sandra today, a member of our customer experience team. She told me that she explained to you the issues we have been having with UPS delivering our perishable product within a reasonable time frame. We have since switched over to FedEx and are confident we will have much better results. Sandra said she was able to get you a replacement box ordered along with an additional free box of burgers. I hope you feel this will rectify the problem in a satisfactory manner, we are so sorry you had this experience. Please feel free to reach out to me directly if you have any further issues. My direct email is j*********************
-Jenny *****, Good Ranchers
Initial Complaint
Date:06/06/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with the Good Rancher. The company accepted my order and my payment for the order. I have not received the order and all of my communications with the company have not been responded to. After my first contact the status of the order was changed to shipped. I have not received any communication with tracking numbers. I am disappointed and would like a full refund for the orders that I have not received. It is my hope that your business can help with this resolution.Customer Answer
Date: 06/07/2022
Better Business Bureau:
This letter is to inform you that Good Ranchers LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/6/2022 and assigned ID ********.
Regards,
Good Ranchers Inc. is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.