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Business Profile

Appliance Repair

LNS Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had ***** that we noticed had some lines in upper Rt corner of screen when on, also very faint lines thru out screen. TV less than one year old. Called ** and repairman ( around 8-7-23) said would be out. He then called back and asked we take picture of screen and send it to him. He said he would order parts and when in would be over. He came over on 8-15-23, TV was on and working when he came in, he proceeded to squeeze lower Rt corner of screen and TV went black. Unable to power back up. He said the screen was fractured/damaged and not under warranty. I feel he should have not even touched the screen if he noticed fracture and brought that to our attention. We could have left it alone and still had TV. It was working when he got there and no longer after he did that. He said it was already damaged and had to squeeze it to make sure.

    Business Response

    Date: 09/14/2023

    Customer complaint about TV line and turning by itself. But I found Rt bottom corner was physically damaged. When I squeezed damage part, it was more clear. That I showed customer and he agreed. But wife called me and complaint I broke screen and not turning on any longer. That is not true. Physical damage is not covered under warranty, that was explain to customer and got signed from husband. But wife thought I massed up all. In conclusion, TV was damaged that causes TV turns off and lines. 

LNS Service LLC is NOT a BBB Accredited Business.

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