Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Want to file a complaint regarding unpaid wages owed to me by ** global located at ***************************************, Started working as contractor for this firm on *** basis for their client .Despite repeated efforts to resolve the issue I have not received wages since last 11 months for 80 hrs , amounting to arrears close to $6160 I had been employed with them as QA staff Engineer from Jul 31 2023 to Jan 5 2024 and my wages have either not been paid or have been consistently delayed. The employer has failed to resolve the issue despite multiple communications through email and requests.Please find below the details of my employment and wage arrears:I kindly request to investigate this matter and take appropriate actions to ensure that they pay the wages owed to me in full. I am happy to provide any additional documentation or details that may be required for this investigation.Thank you for your time and assistance in addressing this matter.

  

  Business Response

  Date: 10/29/2024

  Thank you for reaching out with your concern. We are pleased to inform you that all outstanding dues were successfully cleared on Friday, October 25th. We truly appreciate your patience during this time and apologize for any inconvenience caused.

  
  If you have any further questions or need additional assistance, please dont hesitate to contact us directly at ******************************** We are here to ensure everything meets your expectations and satisfaction.

  Customer Answer

  Date: 10/29/2024

  I am rejecting this response because:   They have not paid fully overdue amount of arrears. There is still some amount left to be paid by them Waiting on rest of amount

  

  Business Response

  Date: 11/14/2024

  Dear Murali,
  We have thoroughly reviewed all invoices and payment deposits related to your client. Based on our records, all invoices submitted by your client have been paid in full, and all outstanding balances have been settled. We can confidently assure you that there is nothing pending from our side.
  Should you require any further clarification, please dont hesitate to schedule a call or reach out to us via email at ******************************** Since all payments have been cleared, we kindly suggest closing the complaint with BBB.
  If any discrepancies persist, we recommend addressing them directly with your client, as we are also seeking clarification from them on this matter.
  Thank you for your understanding.

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worked with a recruiter to set up an interview with a potential employer. Got an offer from said employer, and when I informed the recruiter that I was planning to negotiate for a higher salary, at first, the recruiter and his supervisor both did not have an issue with it. When I was ready to negotiate, I informed the recruiter first instead of going directly to the employer. At this point the recruiter accused me of using manipulative tactics to increase my salary at my current company, because when I told them about the offer I received they in turn countered with a higher salary. Knowing my current employer has a bad track record for making these types of commitments but not sticking to them, I fully intended on accepting the new job offer. After accusing me of manipulation, the recruiter said he would reach out to his client and tell them I'm not interested anymore. I immediately responded via email saying that I was definitely still interested in the position and that I was simply trying to negotiate a higher starting salary, something that is very common while job hunting. I then called the recruiter 3 times with no answer. I emailed the company who offered me the position and asked them if they would consider a higher salary and that I was still very much interested in the position. Then I get an email from the recruiter saying that he honestly didn't even want to negotiate on my behalf. I then received an email from the company who offered me the position saying that they are no longer interested in hiring me. I can only assume that this is because the recruiter spoke ill of me, otherwise the company would have no reason to rescind their offer. This whole interaction with him was wildly unprofessional and ended up costing me the job. This individual should be reprimanded by his superiors. When I called their main number, there was no option to speak to a manager or supervisor, only to another recruiter. With no other recourse, I submit this complaint here.

  Customer Answer

  Date: 08/30/2024

  I spoke directly with the ** and was assured that the recruiter I was working with has been reprimanded for his behavior. I am satisfied with the resolution of this matter and as such this complaint can now be closed.

  

  Business Response

  Date: 09/02/2024

  Hi *******,
  Thank you for bringing this to our attention. At W3Global, we are committed to handling every situation with professionalism and care. We sincerely apologize for any negative experience you've encountered. We will conduct a thorough investigation to determine what went wrong.
  Please be assured that we have already spoken with the recruiter involved. He is currently under review, and we will be closely monitoring his performance over the next two weeks to prevent this from recurring.
  Your feedback is valuable, and we are working to resolve the matter as swiftly as possible.
  Sincerely,
  The W3Global Team

  Customer Answer

  Date: 09/02/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by an employee of this company looking to see if I was interested in finding a job through them. They called and texted in the same minute in order to get my attention, despite the fact that I answered the phone. This is not within the standards of common courtesy, and bordering on harassment.

  

  Business Response

  Date: 05/03/2024

  Dear *********************,
  Thank you for your feedback. We sincerely apologize that you had a negative experience with our outreach process. We take pride in maintaining strict professional standards and following industry-leading practices.

  We understand that calling and texting you simultaneously falls short of those expectations and would be considered inconsiderate. We are investigating this incident to determine the cause of this technical issue and ensure it doesn't happen again.

  We value your time and want to assure you that this is not our standard protocol. We strive to provide a positive and respectful candidate experience.
  If you'd like to discuss this further, please feel free to contact us directly at ******************************** We appreciate your understanding."

• Initial Complaint

  Date:03/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to indeed listing for W3Global. They did not put in the ad that they were a recruiter or I would not have responded. They have harassed me repeatedly by phone (they use forged numbers) and hacked my email. I will be reporting to the authorities if they do not stop. I have blocked them but they continued under forged numbers or hacking my email.

  

  Business Response

  Date: 03/21/2023

  Greetings!!
  As a staffing firm, we always put our best efforts into finding the best opportunities for the candidates and assisting employers in finding the right talent for the desired roles. To reach the Candidate whose profile matches the job responsibilities, we also call, email, and SMS. In this case, we had her resume in our database, which was pulled through Monster, and we tried connecting with the Candidate through all three modes on the same day for one of our client's job requirements. However, we had no luck connecting with her and never tried reaching her after that. The Candidate never informed ** about not contacting her till now. Else we would have marked her as DNC(Do Not Contact) on our database.
  Also, as mentioned in the complaint, we don't follow any malpractices, such as hacking. All the supporting proofs on the reach, such as call recordings or screenshots of the email or SMS sent, can be provided on request as needed. We regret the inconvenience caused and ensure we refrain from reaching her in the future.

  Customer Answer

  Date: 03/22/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The harrassing calls ended only yesterday. I think blocking their forged phone numbers would have given them the hint but it didn't. Still called and texted.

  Customer Answer

  Date: 03/22/2023

  Just called Monster. They do not have a resume on file for me and can't find me in their system so the company is lying.

• Initial Complaint

  Date:08/05/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple calls and texts from this business. They have stalked my LinkedIn, my personal phone, and my personal email. I have repeatedly asked them to stop. I have email correspondence to prove my request for them to stop contacting me. I have asked nicely each time. At this point it is harassment. I am trying this through the BBB one time. And if I have continued contact I will contact a lawyer to stop this harassment once and for all. This business needs to be held accountable for their repeated disregard for a person's right to say no.

  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/08/09) */ **** ***** Contact details marked as DND on our list. He will not receive any calls or messages from W3Global going forward. Consumer Response /* (2000, 7, 2022/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept this response for now. However I received that same exact response from an employee already. I was put on the DNC and DND list. Maybe this time it will actually happen. I truly hope I am not contacted by this company again.