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Find a Location

Love That Door has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Love That Door

      2429 Preston Rd STE 400 Frisco, TX 75034-9400

      BBB Accredited Business
    • Love That Door

      11633 Harry Hines Blvd STE 101 Dallas, TX 75229-2290

      BBB Accredited Business

    Business ProfileforLove That Door

    Doors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.67/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/25/2013

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Love That Door has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Love That Door

        2429 Preston Rd STE 400 Frisco, TX 75034-9400

        BBB Accredited Business
      • Love That Door

        11633 Harry Hines Blvd STE 101 Dallas, TX 75229-2290

        BBB Accredited Business
      Location of This Business
      2429 Preston Rd STE 400, Frisco, TX 75034-9400
      BBB File Opened:
      8/22/2011
      Years in Business:
      16
      Business Started:
      1/1/2008
      Business Started Locally:
      1/1/2008
      Business Incorporated:
      8/11/2011
      Accredited Since:
      6/25/2013
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Love That Door, LLC
      Hours of Operation

      Primary

      M:
      10:00 AM - 5:00 PM
      T:
      10:00 AM - 5:00 PM
      W:
      10:00 AM - 5:00 PM
      Th:
      10:00 AM - 5:00 PM
      F:
      10:00 AM - 5:00 PM
      Sa:
      10:00 AM - 5:00 PM
      Business Management
      • Mr. Chad Crenshaw, Managing Member
      • Ms. Lisa Ferguson, Managing Member
      • Ms. Jennifer Parker, Managing Member
      Contact Information

      Principal

      • Mr. Chad Crenshaw, Managing Member

      Customer Contact

      • Mr. Chad Crenshaw, Managing Member
      • Ms. Lisa Ferguson, Managing Member
      • Ms. Jennifer Parker, Managing Member
      Additional Contact Information

      Email Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/31/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      On July 1 2023, we entered into an agreement with Love That Door ***** for the design, construction and installation of a custom iron entry door. We paid down payment $7,250 (50% of the total cost).On Dec 30 2023, after all the frustrations dealing with Love That Doors incompetent CAD team for 5 months, we realized that if *** cannot design the door correctly, then we have zero confidence that they can construct and install a door that we want with quality. For this reason, we want a full refund of our deposit. *** owner ************************* refused.Timeline of our entry door project in 2023 is attached. Email records are on file and can be provided upon request.
      Read More

      Customer Reviews

      18 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kaajal B

      1 star

      01/04/2024

      Below is the email I sent to Lovethatdoor after my office door was left unfinished. Hi, please see the attached file (photos) on how your representative left my house Friday evening. HE left the paint out uncovered with blocks of wood everywhere, which was so unsafe, and then my robot vacuum got on it and BROKE. The vacuum was just purchased for $1600. Also, the inside of the office was left undone. There is paint ALL over my floor. Is this how business is handled there after spending an obscene amount of money on this? After sending this email with the photos of how my house was left, ***********************, VP of Operations, sent me an email and blamed my child for this mess. Babaria. Good afternoon & hope this finds you doing well. I have gotten with our painter and reviewed their camera while working. From what I understand from *****, there was a young girl there, and she had picked up the paintbrushes and was painting on all the tarps and blankets.I would personally come to meet you so we can visit as ***** (the *******) has worked for *** for over 15 years and has an impeccable reputation/record here, which is completely shocking to me. Please let me know if you would like to schedule a time to meet and review your concerns.***** has yet to call me back. As a VP of Operations its obvious there is no care at all once for the customers once they take your money. DO NOT BUY from this company; they will take your money, give you an unfinished product, they WILL not take accountability, and NEVER CALL YOU BACK no matter what title you are there. It truly hurts me that I used all my savings to purchase this door, and this is how I was treated. I am even more disgusted that this company blamed my 7-year-old daughter for the open paint left out, dangerous wood pieces everywhere, and an unfinished office.I honestly don't know what to do. I want to share the photos of my house so that you can see how horrible this situation was.

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