We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

JLC Contractors LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had artificial turf installed on June 18 from JLC contractors, who I reached out to through *********. His business partner completed the project and a month in, weeds were growing everywhere. Come to find out, they used scrap pieces of material (turf comes in fifteen foot rolls and my patio is 16 feet wide so there should only be one seam). There are over 15 seams in my yard and they didn't glue the seams together. No weed barrier was used, so weeds are growing everywhere. They did not compact the material they used for the foundation, used untreated wood as ground boundaries which will rot, didn't bolt my fence back into place, the tree ring is off level, uncenter, and untreated wood. They also did not use any infill and used regular sand instead of silica sand, which should be used for an artificial turf project. As you can see in the texts, the owner actually admitted he doesn't do turf projects. They offered a 20% refund through ********, but it will take me over ***** to repair the whole thing as everything was done wrong.

    Business Response

    Date: 08/27/2024

    We installed the turf at ********************** and received a 5 star review because he said everything was great. He then reached out on a Sunday afternoon around 1:30pm. I told him I would get the guys back out to take care of the issue with the turf, no problem. He would not take that as a sufficient answer. After telling him multiple time we would come take care of it he finally was ok with it. Then at around 6:30 the same day he once again threw a fit that it wasn't taken care of and I told him I needed more than 5 hours on a Sunday to get any issue resolved. He then started using profanity and racial slurs to my guys and at that point I thought it was unsafe for myself or my crew to return. He then filed a dispute on ********* and after I showed them texts and harassing amounts of un-replied messages they ended up dropping the dispute. ******* also got the number to my mother and called texted and harassed her as well telling her how she raised a P.O.S. I am in talks with my attorney about possible harassment charges. 

JLC Contractors LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.