Business ProfileforDallas Cowboys Pro Shops, LP

Transaction Date: 11/12/2021 Order Number: XXX-XXXX-XXXX I ordered a Dallas Cowboys Jersey and also Dallas Cowboys tire stem caps. I was told that I would get the product delivered in 1 day. As of today 11/19/2021 I have not received my order. First Tracking number 1LSCXIMFJXXXXXXXXXX shows that this package has been misrouted incorrectly twice which caused me 2 contact the company for answers and a solution. 11/17/2021 I called and spoke 2 Haley who clearly doesn't understand customer service. All she kept telling me was "I don't understand why it was misrouted and I don't know anything about the shipping company being used", "We have no way 2 contact the shipping company but as of today, I haven't heard of any issues with Lasership" How as a company you can tell a customer that order products from you, "you don't know anything about the shipping company". Even before she verified my issue, she started 2 give me a general statement on why I have not received my package yet. She stated doing this without even looking into the tracking info to clearly see that at this point, she's just reading off a protocol manual instead of looking into my actual issue. I had 2 instruct Haley that my package was misrouted twice. Conclusion: Haley resent out my items 2 me and said I wouldn't have this problem again. 11/19/2021 I checked the status of my replacement order, 1LSCXIMFJXXXXXXXXXX and low and behold, IT SAIDS THE SAME THING. I live in florida and this package was received at the Florida location yet again it was misrouted to the same location as the first 1, VA. So this package left Florida where it should be delivered to, only 2 go out of the state to VA. Guy ( I didn't cant the reps name) in which he hung up the phone claiming to get a supervisor. called back and spoke to Tiana who again was giving me general info that has nothing to do with my order. Now I am waiting 24 hours 4 a supervisor to give me a call back. I will never order again from this company.