Reviews

This profile includes reviews for Flycheapestonline.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flycheapestonline.com

  13129 Cool Meadow Dr Frisco, TX 75035-0930

• 

  TheTravelMakers.us PCM TRAVELS US LLC

  10685 Hazelhurst Dr Houston, TX 77043

• 

  TheTravelMakers.us PCM TRAVELS US LLC

  10685 Hazelhurst Dr Houston, TX 77043

• 

  TheTravelMakers.us PCM TRAVELS US LLC

  10685 Hazelhurst Dr Houston, TX 77043

• 

  TheTravelMakers.us PCM TRAVELS US LLC

  10685 Hazelhurst Dr Houston, TX 77043

Review Details

• Review fromHolly J

  Date: 03/21/2025

  1 star

  Holly J

  Date: 03/21/2025

  Terrible.I booked a flight with them and a few hours later got a call from them saying there were no more seats on my flight available at the price I paid, but I could still get a seat on the flight if I pay over twice as much.When I said no, they told me what was already paid is nonrefundable.I phoned my credit card company right away and they said no charge had been put through yet. I called back and told them they do not have consent and if they charge my card I'll call the police.I think they did this in an attempt to scam me into paying more with the threat of losing the rest of my money if I didn't.

  Flycheapestonline.com

  Date: 03/24/2025

  Dear Ms. ****************** sincerely apologize for any inconvenience you experienced while booking with us. At PCM Travels, we strive to provide the best fares available, and our system only offers a limited number of promotional seats at discounted rates.
  
  Please note that no charges were processed on your card, as we do not proceed with payment without customer consent. If a promotional fare is unavailable at the time of booking confirmation, we always offer the option to either proceed with the available fare or cancel the booking without any charge.
  
  We regret any misunderstanding and appreciate your feedback. Please feel free to contact us at ********************************************* if you have any further concerns.
  
  Best regards,
  PCM Travels Customer Support

• Review fromTom P

  Date: 02/26/2025

  1 star

  Tom P

  Date: 02/26/2025

  Well, they lied to us about being affiliated with ***** ********. They changed our flights and overcharged us. We disputed the overcharge through ******** ******* and got a refund. We could not use the new flights and they refused a change or refund. They go quiet for months and have threatened legal action against us! I give them an F- on Ethics Honesty Competence Follow through

  Flycheapestonline.com

  Date: 04/03/2025

  Dear Mr. ******************* recently came across your BBB review regarding your booking experience with Flycheapestonline.com. After thoroughly checking our records, we could not locate any booking under your name (*** ********) or the email address provided (********************************************).
  
  To assist you efficiently and address your concerns, we kindly request you to share the booking details (confirmation number, date of purchase, and payment proof) at ***************************************************************************************************
  
  Regarding your concerns:
  
  Airline Affiliation: We operate as an independent travel agency and do not claim to be directly affiliated with ************** or any other carrier. All bookings are made per airline policies.
  
  Flight Changes & Charges: Any fare adjustments, changes, or overcharges are processed based on airline fare rules and our terms & conditions, which are agreed upon at the time of booking.
  
  Chargeback Dispute: If a refund was granted by ****************, the airline/agency policies still apply regarding ticket validity and rebooking. Unused tickets may not be eligible for refunds.
  
  Legal Action: We only proceed legally when a chargeback is unjustified or violates our terms, especially if the services were provided as agreed.
  
  We are committed to resolving this matter fairly. Please provide the requested details within 7 days, and we will be happy to review your case and work toward a resolution.
  
  Best regards,
  ****** *****
  PCM Travels
  ***************************************************************

• Review fromJason D

  Date: 02/18/2025

  1 star

  Jason D

  Date: 02/18/2025

  Indian travel scammers. They spam forums with fake airlines phone numbers hoping to trick people into calling them thinking they are an airlines. Posts like "To contact a Delta representative fast, call [1?855?927?1543] " are designed to misdirect trusting people in a hurry looking at ****** results. They lie to customers and scam people into hidden charges and hope to get trusting people into a purchase. Also the kicker, they have zero presence in the **. Their company isn't listed is *****. They also do not have an office in the **. Neither US location they claim exists is there. Their **************************** site is registered in *****. Do not do business with them or their other name fareshope.

  Flycheapestonline.com

  Date: 02/20/2025

  Dear Customer,
  
  We take such allegations very seriously and would like to investigate this matter further. Based on the details you have provided, we do not see any record of you as our customer, and we want to clarify that PCM ********************** is not affiliated with any airline and does not operate as one. We are a legitimate travel service provider and do not engage in deceptive practices.
  
  Could you please share more specific details, such as booking references, transaction details, or any communication you have received? This will help us address your concerns properly. We are committed to transparency and customer satisfaction, and we would never engage in fraudulent activities.
  
  Looking forward to your response.
  
  Best regards,
  PCM Travels Customer Support

• Review fromBobbie W

  Date: 02/14/2025

  1 star

  Bobbie W

  Date: 02/14/2025

  I attempted To book a last minute flight using last minute app. It said I was booking for $183. Then I received a booking request email and a phone call. They informed me I would need to upgrade to get a seat and if I wanted to take my bags I would need to upgrade again. Total cost (with a $20 discount after arguing) was $350. I ended up booking anyways, arrived at the airport only to discover I couldnt carry my bag on. I also couldnt check it because they illegally booked me on a flight to ****** and said just dont get on the second leg. I was told by United agents that is illegal. Ultimately I had to pay additional $90 to get on a later flight and carry on my bag. They were very unhelpful!

  Flycheapestonline.com

  Date: 02/18/2025

  Dear ****** *****,
  
  We sincerely apologize for any inconvenience you faced with your recent booking experience. At FlyCheapestOnline.com, we strive to provide a smooth and transparent booking process, and we take your concerns very seriously.
  
  Unfortunately, we are unable to locate any reservation under your provided email address and name. To assist you further, we kindly request the following details:
  
  Booking ID
  Phone number used for booking
  Exact travel dates and airline details
  Please share this information by calling us directly at ***************** or emailing *********************************** so we can promptly investigate your case.
  
  We appreciate your patience and look forward to resolving this matter as soon as possible.
  
  Best regards,
  ****** *****
  Customer Support Team
  **********************
  Email: ***********************************
  Phone: *****************

• Review fromArtemiza K

  Date: 02/08/2025

  1 star

  Artemiza K

  Date: 02/08/2025

  If I could give them bellow zero I would. Scammers big time? How do they immediately connect to Booking .com is a big question???? Please do not use them- they just want your money, I booked an accommodation through booking.com but had to cancel it and that’s where it all started. Every time I called booking.com they would answer. I reached out to PayPal and my bank and asked them no to allow any transaction on my card. Booking.com reimbursement in no time at all - while the others told me I had to pay cancellation fee and get a vaucher but no money back. I do not want to head back from them - all their responses to issues are copy paste! Somebody needs to look into this. I am also thinking of reaching to the Attorney General and report them - this is nOT a joke. Shame, shame, shame

  Flycheapestonline.com

  Date: 02/10/2025

  Dear ******,
  
  We have received your concerns regarding your booking experience. However, after reviewing our records, we do not have any reservation associated with your email address (*************************).
  
  To clarify:
  
   * We are not affiliated with *********** or any third-party suppliers.
   ** We operate as an independent travel service provider and follow standard policies for cancellations and refunds.

  If you believe there is a misunderstanding, we kindly request that you share your booking details with us at ******************************************* so we can investigate and assist you accordingly.

  If we do not receive any details, we will consider this as false information and misrepresentation. We take customer satisfaction seriously and are happy to resolve any genuine concerns.
  
  Looking forward to your response.
  
  Best regards,
  ****** *****
  Chargeback Team
  ?? Email: *************************************************************************

• Review fromNancy G

  Date: 01/19/2025

  1 star

  Nancy G

  Date: 01/19/2025

  This Company is such a scam-all the reviews are correct-you buy a flight on the website and they call and tell you it is not available but they have a flight for you. For the last 2 weeks I have been dealing with their lies. I have been hung up on-promised call backs, told flight was all set and boarding passes would be sent-never got the boarding pass for the 1st flight until 2days after it left-had to buy a different flight-more $$ spent-the return flight was just as bad-told me the flight was on hold and would be releasing board passes soon-when I didnt receive boarding passes on the morning of the flight, I called the airline and they said the flight had been cancelled days ago-again I had to buy a ticket for my daughter to leave-tried calling flycheapestonline and number had been disconnectedplease help me get my money back.Thank you.***** Gayto

  Flycheapestonline.com

  Date: 03/18/2025

  Dear *****,
  
  We sincerely regret the inconvenience you have experienced. We take customer concerns seriously and would like to thoroughly investigate your case.
  
  To assist you further, please provide us with your booking confirmation number, the email address used for the booking, and the last four digits of the payment card used. This will allow us to review your reservation details and address the issue accordingly.
  
  We appreciate your cooperation and look forward to resolving this matter for you.
  
  Best regards,
  ****** *****
  

• Review fromBARBARA B

  Date: 01/17/2025

  1 star

  BARBARA B

  Date: 01/17/2025

  Booked a flight to ** w them scammers. They called me & said flight is not confirmed but can send me to ** for the same price otherwise I had to pay double. Couldn't cancel my payment so I had no choice but to go with them. Disgusting!!!! Scammers!!!!

  Flycheapestonline.com

  Date: 02/05/2025

  Dear Ms. ***************** are very sorry to hear about your recent experience and appreciate you bringing this to our attention. At PCM Travels, we are committed to providing transparent and trustworthy service to all our customers. However, we are unable to locate any booking details or transaction information associated with your review, which makes it difficult for us to investigate this matter thoroughly.
  
  We take concerns like yours very seriously and would like the opportunity to resolve this issue promptly. Could you kindly provide us with more details, such as a Booking ID, confirmation number, or the email address used for the reservation? This will help us look into the situation and assist you accordingly.
  
  Please feel free to reach out to me directly at *********************************** or contact our 24/7 support team at ***************. We are here to help and ensure your concerns are addressed.
  
  Thank you for your understanding, and we look forward to resolving this matter with you.
  
  Best regards,
  ****** *****

• Review fromHolly V

  Date: 01/06/2025

  1 star

  Holly V

  Date: 01/06/2025

  PCM travels or scam artists screwed me out of 300 dollars while trying to book a wheelchair . Im still fighting it but I dont know how you people sleep at night doing this to people. She tricked me. Im gonna start posting on social media about this company too Im also going to call Better Business Bureau again and tell them what happened you guys are thieves if you dont like it done to you dont do it to others ***

  Flycheapestonline.com

  Date: 01/07/2025

  Dear ***** *******,Thank you for bringing your concerns to our attention. First and foremost, we deeply regret that you feel this way about your experience with PCM Travels. Providing exceptional service and ensuring customer satisfaction are our top priorities, and we are truly sorry if we fell short in your ******* assist you further and resolve this matter promptly, we kindly request you to share your booking reference number with us at ************************************ This will allow us to review the details of your transaction thoroughly and provide you with the necessary support.We genuinely value your feedback and the opportunity to make things right. Please rest assured that we will investigate this matter with the utmost priority to address your concerns.Thank you for your patience and understanding. We look forward to assisting you and resolving this matter amicably.Sincerely,****** ***** PCM Travels Email: ***********************************

• Review fromCraig W

  Date: 12/28/2024

  1 star

  Craig W

  Date: 12/28/2024

  I canceled America ******* tickets thru this company. They charged me $175 to cancel my tickets and they never did it. So now I'm out over $1000 plus the$175. How does a third party get a number dialed to the airlines and do this?

  Flycheapestonline.com

  Date: 01/07/2025

  Dear ***** *******,Thank you for sharing your concerns with us. We sincerely apologize for any inconvenience you have experienced. At PCM Travels, our goal is to provide reliable and efficient services, and we are sorry to hear that your expectations were not met in this *********** address your concerns promptly, we kindly request you to share your booking reference number with us at ************************************ This will enable us to investigate the matter thoroughly and provide you with the assistance needed to resolve this issue.Please rest assured that we take feedback like yours very seriously, and we are committed to finding a solution that ensures your satisfaction.Thank you for giving us the opportunity to make things right. We look forward to assisting you further.Sincerely,****** ***** PCM Travels Email: ***********************************

• Review fromMaia W

  Date: 12/21/2024

  1 star

  Maia W

  Date: 12/21/2024

  Worst customer service I have ever experienced in my 46 years of much travel. The represent was unbelievably rude, telling me the issue I had was my problem. Then he took me off my planned flight and moved me to the next day. I only found this out when I attempted to board and they informed me. Luckily I had already been up to the counter and they recognized me, else I would have had to wait another day because the representative was spiteful I guess. I will never ever use this company again and encourage everyone else to avoid them.

  Flycheapestonline.com

  Date: 12/23/2024

  Dear **** ******,Thank you for sharing your feedback with us. Please accept our sincerest apologies for the poor experience you encountered with our service. We deeply regret the inconvenience and frustration caused, as this is certainly not the standard of service we strive to provide.We are committed to addressing your concerns promptly and taking the necessary action to ensure such situations do not happen again. However, we are unable to locate your reservation or call records with the email address provided ******************** To assist you better, we kindly request you to share additional details, such as:Your reservation number The email address or phone number used for the booking Any other specific details regarding your interaction Please send the information to ************************************ and we assure you that our team will work diligently to resolve the matter and provide you with the best possible resolution. Additionally, we will thoroughly review the conduct of the representative involved and take appropriate action.Once again, we deeply apologize for the inconvenience caused and appreciate your patience and understanding as we work to make things right.Sincerely,****** WhiteCustomer Experience TeamPCM Travels