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Business Profile

Painting Contractors

Southern Painting - Frisco - Prosper - Celina

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/03/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Southern provided residential painting services on 4/5/22. Southern damaged the recently installed floor in the master bedroom. The crew hid the damage of the floor with an exercise cycle. I immediately called the supervisor, who came out that same day. The flooring company who originally installed the floor provided an estimate ($2,841.02). The flooring company informed me the warranty would be void if anyone other than them repaired the floor. The Southern manager said the cost was too high and he was investigating next steps. I emailed the Southern manager on 4/20. No response. I called the Southern main number on 4/26. No response. I called the Southern main number on 4/29. No response. I texted the Southern manager on 5/2. No response.

    Business Response

    Date: 07/25/2022

    Business Response /* (1000, 9, 2022/06/02) */ We have communicated with the customer and have arranged to have damage repaired at no cost to homeowner. Work is scheduled with flooring company for June 6th. Consumer Response /* (3000, 11, 2022/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Southern Painting reached out to me 6/2 to make me aware that they had 6/6 as the repair date. I confirmed with Empire that the date is 6/10. I've passed that information along to Dave of Southern, via a phone call conversation on 6/6, and to Luke of Southern via a text message and an email (both of 6/6). Many thanks to Southern for the cooperation.

Southern Painting - Frisco - Prosper - Celina is NOT a BBB Accredited Business.

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