We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Second Hand Store

Uptown Cheapskate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Second Hand Store.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    07/19/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    On 7/16/24 I brought items in to be sorted at Uptown Cheapskate in ******-owned by *****-and had selections that were NOT even looked at after ***** saw it was me (I had know ***** from a very horrible work experience which could have been an EEOC suit had I followed up with it. She is not someone to work for ethically speaking) apparently runs this business how she wants and doesn't abide by policy and expectations of the customer.The business is expected to sort through all items, inspect and offer money for any items accepted, if there are none that is fine but the items were completely untouched and not inspected as they are to do. Unacceptable, I feel targeted and feel these practices of favoritism or personal feelings presents problems for customers coming in then this location needs to be evaluated.

  • Initial Complaint

    03/09/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I visit the store few days ago and the lady who worked there *** was her name she was very inappropriate by giving my husband her phone number and actually asking for a date when me and him are shopping together I don't know I do not feel comfortable going back there I don't know why she would think that this would be an okay thing to do because I mean we are shopping together and she felt the need to I guess to I guess have *** with my husband this is very inappropriate and I do not think I want to shop there anymore I deserve an apology I don't even know if she should work there anymore but it's not my decision if somebody will please let me know why she thought that it would be appropriate and can I have an apology for this thank you it was the store on mockingbird

    Business response

    03/19/2024

    We do not have an *** that works for us and have not had an *** work for us in the past 4 years. I believe you have the wrong the location, we are the Uptown Cheapskate in ****** off ************, NOT Mockingbird Rd. That location is in ******. We are a franchise so that particular location is owned by another person. We are sorry this happened! Please remove this complaint from Uptown Cheapskate ****** as this does not pertain to our location. 

    Thank you! 

  • Initial Complaint

    03/30/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    On Tuesday, March 21st, I went into Uptown Cheapskate to drop off 3 large trash bags of clothes and 1 large bag of shoes and boots. The employee had me sign in and asked if I wanted to drop off or wait. I told him I needed to drop off. He told me that I would get an email the next day when the quote was complete. That was the only information I received. I got the email (see attachment) Wednesday afternoon, March 22nd. It said I had 3 days to come pick up the clothes they didn't buy and my cash. I was not able to get there on Wednesday, so I went Thursday after work. When I asked for my clothes and shoes back the employee told me they had given them to charity. It had only been 1 day. After waiting for about 40 minutes, the manager came back and told me the owner said the email was wrong and I only had the same day to pick them up. I told them that was not ok and I needed some compensation for the clothes and shoes. There were approximately $2,000 worth of clothes and shoes in the bags. The owner made no effort to make it right. The employee gave me a generic email that said it would go to the owner. I emailed my concerns that day and they have gone unanswered.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

F

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

2787 Preston Rd

Frisco, TX 75034-0600

Get Directions
Visit Website
(469) 854-8525

Customer Complaints Summary

3 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.