Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection letter from Rockport Auto Claims for a bill that's not for me. I haven't used a rental car in more than 6 years ago. File # ************** The only problem i had with a rental car (ACE Rent car) was 6 years ago!! They file a claim wrong and they were charging me for it. I sent several emails and kept calling the manager. They noticed the error was on their billing department and told me not to worry about it, that they'll fix it. Rockport Auto Claims is a scam! They can't provide me with more details of what is the charge $2,311.53 FOR!! Don't fall for this!!

  Business Response

  Date: 10/28/2024

  This was a claim from 2018.  The renter's insurance paid the Physical Damage less their deductible of $499.00  Email received from Progressive: **** ****** 2:11 PM (47 minutes ago) to me Hello ****, I have completed my review and would like to offer to settle this claim by issuing payment in the amount of $2755.13. The fees were removed as they are not covered under the Progressive Policy. Also the customer is responsible for the $499 deductible. Thank you."  Loss of Use, Diminished Value, Appraisal Fee and Admin Fee were not covered on the renter's policy.  However per the Rental Agreement Terms and Conditions the renter is 100% responsible regardless of fault.  

   

  Customer Answer

  Date: 11/08/2024

  Complaint: 22461387
  
  I am rejecting this response because:

  Complain id #********. The company only sent me the police report which is public information. They don't sent the invoice neither the payment they received. This is a scam. I keep asking where is the actual bill. What are they charging after 6 years!! Now out of nowhere they want to charge me.

  
  Regards,
  
  Gleynis Altaunji

  Business Response

  Date: 11/12/2024

  Attached are all the documents for this claim.  *** spoke with renter on 01/03/2019 and was upset that insurance did not cover the entire claim.  Progressive paid the Physical Damage less the deductible of $499.  All documents where emailed to the the renter again on 04/15/2019  after an email was sent to the *** by the renter.  

   

  Customer Answer

  Date: 11/12/2024

  Complaint: 22461387
  
  I am rejecting this response because: Is still not sending the invoice paid. *********** made a payment of $3000 plus the renter from ***** which was the one responsible for the damaged also made a payment. The car I was driving barely got damaged. So I also put a complain for the crazy charges. 
  
  Regards,
  
  Gleynis Altaunji

  Business Response

  Date: 11/14/2024

  Physical Damage was paid on this claim less your deductible of $499.00.  Progressive paid $2,755.13 of the $3,254.13.  You did not have coverage for Loss of Use, Diminished Value, Appraisal Fee or Admin Fee.  In the spirit of compromise I will Waive the Loss of Use, Appraisal and Diminution of Value.  This will leave you a balance of $824.41.  Please contact the collection agency to make payment.  I understand you were not at fault for this accident however you are responsible 100% regardless of fault.  The other party did not pay on this claim, your insurance company did.

  Customer Answer

  Date: 11/14/2024

  Complaint: 22461387
  
  I am rejecting this response because:
  As I mentioned before I never got a copy of the invoice showing what was charge ($3,254.13). When they claim was in process my insurance over paid! I called and spoke to a few managers and they noticed there was an overpayment made in out part!! This was over 6 years ago. So now they want to collect more. The other driver had insurance with the rental car Hertz!! They showed they paid for the full cover insurance.

  Regards,
  
  Gleynis Altaunji

  Business Response

  Date: 11/26/2024

  There was not an overpayment.  You owe for your deductible of $499.00, Loss of Use was waived and so was Diminished Value.  Admin fee is still owed as well.  Your claim is with the collection agency please call them to resolve this.

  Customer Answer

  Date: 11/27/2024

  Complaint: 22461387
  
  I am rejecting this response because: I sent an email also to the collection agency and nobody reply with any documentation. No invoices was sent or anything to me. 
  
  Regards,
  
  Gleynis Altaunji

  Business Response

  Date: 12/02/2024

  Please contact *****************

  Customer Answer

  Date: 12/02/2024

  Complaint: 22461387
  
  I am rejecting this response because: no one still hasnt shown any written documentation (invoices/receipts/past emails) of the actual bill or communication about this charge. Mind you this is 6 years ago. 
  
  Regards,
  
  Gleynis Altaunji

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business refuses to provide documentation of incident and refuses to call back after a month of leaving messages relating to auto rental damage.

  Business Response

  Date: 10/16/2024

  All the attached documents where emailed to ******** **** @ **************************** on 08/20/2024 along with an invoice for the total charges of $2,202.60.  Representative spoke with Mr. **** on 08/27/2024.and acknowledged documents were received.  Several emails where sent with no response from Mr. ****.  Representative called again today at 10:12 this morning 10/16/2024 and left a message for Mr. **** to return call.

  Customer Answer

  Date: 10/16/2024

  Complaint: 22426123
  
  I am rejecting this response because: the company has failed to provide any information to properly and timely settle this claim. 
  
  Regards,
  
  ******** Will

  Business Response

  Date: 10/18/2024

  Now that you have provided the information for **** the *** can send the documents.  You still need to complete the claim filing with **** this is just a case number. 

  Customer Answer

  Date: 10/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** Will

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During our trip from ******* to *******, my husband and I rented a car from ******** at ***************. On January 13, 2024, we were involved in a car accident in ******, **, for which we were not at fault.When we received a replacement vehicle on January 15, we documented several pre-existing damages with time-stamped photographs and informed the rental agent, who noted some damages on the inspection slip. Upon returning the vehicle on January 17, I reiterated the presence of these pre-existing damages, and the return inspection was completed without any concerns, and I signed off on the inspection slip.However, in September 2024, I received an email with a bill totaling $3,345.27, which included charges for physical damage, loss of use, administrative fees, etc. Upon reviewing the attachments sent to me and Geico, the car insurance provider, I discovered two new damage entries had been added to the return vehicle inspection sheet after my original signature.On September 24, I emailed ***** ****** at Rockport Auto Claims, attaching the delivery vehicle inspection slip and three time stamped photos proving the damages were present upon delivery. I did not receive a response. In October, I received the same bill by mail, threatening collection despite my previous correspondence and evidence disproving their claims. Clearly, Rockport Auto Claims has disregarded all the evidence Ive provided, demonstrating that the damages were pre-existing and not my responsibility.

  Business Response

  Date: 10/16/2024

  I'm not sure what pre-existing damage they are referring to.  I have attached the photos and the original estimate along with the supplement for damages.  Rockport Auto Claims negotiated the Diminished Value with Geico to $1,500 it was originally $3,442.30 in order to settle the claim.  However the full amount of the Physical Damage was not paid a balance of $1,570.73.  Loss of Use was not covered and neither was Admin Fee.  Per the Rental Agreement you are 100% responsible for all damage regardless of fault.  We work with the insurance companies, credit card companies and third party as a courtesy to the renter.  If you feel you do not owe this because you were not at fault, I suggest you call the at fault insurance company ***** and let them know.

  Customer Answer

  Date: 10/16/2024

  Complaint: 22402031
  
  I am rejecting this response because:

  The documents, including the photos you responded with, are related to the original rental car involved in a car accident in ******, **, on January 13, 2024. The repair costs for that vehicle have been covered by Geico and Allstate.
  However, my complaint pertains to the replacement rental car that was delivered to my husband and I after the accident, on January 15, 2024, and returned on January 17, 2024.
  Upon receiving the replacement vehicle on January 15, we documented several pre-existing damages with time stamped photographs (see attached) and informed the rental agent, who noted some of these damages on the vehicle inspection slip (see attached). When returning the vehicle on January 17, I reiterated the pre-existing damages, and the return inspection was completed without any concerns. I signed off on the inspection slip.
  In September 2024, I received a bill totaling $3,345.27, which included charges for physical damage, loss of use, and administrative fees. After reviewing the attachments sent to me and Geico, I noticed that two new damage entries had been added to the return vehicle inspection sheet after my original signature (see attached).
  On September 24, I emailed ***** ****** at Rockport Auto Claims ********************************* attaching the delivery inspection slip and three time stamped photographs that clearly show the damages were pre-existing. I did not receive a response. In October, I received the same bill by mail, which threatened collections, despite the evidence I had provided disproving these claims.
  On the return vehicle inspection slip from January 17, 2024, that Rockport Auto emailed  me in June, 2024, two damage spots were marked (see attached):
  Damage Spot A: Rear door, passenger side
  Damage Spot B: Area around the rear wheel, passenger side
  Please refer to the following evidence:
  Proof A: The original vehicle delivery inspection slip from January 15, 2024, showing that Spot A was noted as damaged. (See attached)
  Proof B: Three attached timestamped photographs taken on January 15, 2024, showing that both Spot A and Spot B were damaged upon delivery (See attached).
  Based on your response, it appears that the charges for loss of use and administrative fees may relate to the original rental car involved in the accident. I will contact ***** regarding coverage for those charges. 
  However, the charges for physical damage I am disputing are relating to the replacement rental car and are unsupported. The evidence I have provided confirms that the damages were pre-existing and not my responsibility. Therefore, I request that the charges for physical damage ($1,570.73) and appraisal ($45) be rescinded.
  
  
  
  Regards,
  
  ****** ****

  Business Response

  Date: 10/18/2024

  There is only one claim  and it is on the first vehicle not the exchange vehicle.  Geico and ******** did not pay the entire claim.

  Customer Answer

  Date: 10/22/2024

  Complaint: 22402031
  
  I am rejecting this response because:

  Your responses regarding the physical damage charges seem inconsistent. 
  If, as claimed, these charges relate to the original rental car and not the replacement vehicle, why did your company send me copies of the delivery inspection slip (dated 1/15/2024) and the return inspection slip (dated 1/17/2024),  showing two damaged spots? These documents clearly pertain to the replacement vehicle, not the original car.

  Additionally, if the physical damage charges are related to the original rental car, why didnt your company provide ***** and ******** with a detailed breakdown of the repairs, similar to the Preliminary Supplement 1 summary you provided? According to ***** ****** from Rockport Auto, the charges listed in the Preliminary Supplement 1 have already been paid by both insurance companies.

  This raises concerns about whether Rockport Auto is withholding information regarding the $1,570 physical damage charge and additional fees. Why has ***** ****** not responded to emails and calls from Geico and ********, yet I continue to receive bills insisting I am liable for these charges?

  Geicos adjuster, ***** *******, mentioned in an email: "We are still trying to get Rockport Auto to respond to us and recommend you advise them to call us to discuss this matter further." It doesn't make sense that Geico or ******** would refuse to cover repair costs for physical damage related to the accident.

  I request that your team responds promptly to both ******** and Geico regarding these charges to resolve this matter.
  
  Regards,
  
  ****** ****

  Customer Answer

  Date: 11/08/2024

  Complaint: 22402031
  
  I am rejecting this response because:

  
  
  Regards,
  
  ****** ****

  Business Response

  Date: 11/12/2024

  Doesn't state why they are rejecting?

  Customer Answer

  Date: 11/12/2024

  Complaint: 22402031
  
  I am rejecting this response because:

  Your responses regarding the physical damage charges seem inconsistent. 
  If, as claimed, these charges relate to the original rental car and not the replacement vehicle, why did your company send me copies of the delivery inspection slip (dated 1/15/2024) and the return inspection slip (dated 1/17/2024),  showing two damaged spots? These documents clearly pertain to the replacement vehicle, not the original car.

  Additionally, if the physical damage charges are related to the original rental car, why didnt your company provide ***** and ******** with a detailed breakdown of the repairs, similar to the Preliminary Supplement 1 summary you provided? According to ***** ****** from Rockport Auto, the charges listed in the Preliminary Supplement 1 have already been paid by both insurance companies.

  This raises concerns about whether Rockport Auto is withholding information regarding the $1,570 physical damage charge and additional fees. Why has ***** ****** not responded to emails and calls from Geico and ********, yet I continue to receive bills insisting I am liable for these charges?

  Geicos adjuster, ***** *******, mentioned in an email: "We are still trying to get Rockport Auto to respond to us and recommend you advise them to call us to discuss this matter further." It doesn't make sense that Geico or ******** would refuse to cover repair costs for physical damage related to the accident.

  I request that your team responds promptly to both ******** and Geico regarding these charges to resolve this matter.

  
  
  Regards,
  
  ****** ****

  Business Response

  Date: 11/13/2024

  The Physical Damage was $13,818.27.  Geico paid $6,509.73 and ******** paid $5,737.81.  Loss of use or admin were not covered.  Please contact your insurance company, if you do not have coverage for the balance then you are responsible for the balance per your Rental Agreement.

  Customer Answer

  Date: 11/13/2024

  Complaint: 22402031
  
  I am rejecting this response because:

  If the $1,570.73 in physical damage charges relates to the original rental car, not the replacement car as you stated, why hasnt your company provided ***** and ******** with a detailed breakdown of these repairs, similar to the Preliminary Supplement 1 summary you supplied for prior charges? Given the insurance companies have covered most of the $13,818.27 already, a reasonable explanation of these additional charges would likely result in the same coverage.
  On October 22, 2024, ******** adjuster ******* ***** emailed your representative ***** ****** with the following message but has yet to receive a response after 16 business days:
  "My Insured received a bill for your File #: *****. I wanted to see if the physical damage amount has been paid by the at-fault insurance carrier Geico. If so, can we receive the updated invoice so we can review and explain the remaining amount to our Insured. - Thank you, ******* *****."
  It is clear that ******** reached out to your company in good faith to help resolve this matter. Please respond to ******** with the requested information to facilitate a timely and professional resolution.
  
  
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from "ACE Rent A Car - LAX" from March 12th - 15th, 2024 (ACE Rental Contract ******). *** claimed that my car was damaged during the rental, a small ding on the passenger door. *** charged me $385.55 for the damages, which I promptly paid. Then, on April 16th, 2024, I received an email from Rockport Auto Claims stating that I owed an additional $2587.72 for repairs (Rockport File# *****). I never received any correspondence from ***, nor did they receive my consent for anything after I paid the repair charge they assessed me on-site in March. Now, Rockport has passed my account to collections instead of charging the company who hired them (ACE). This is tantamount to harassment and an abuse of power.

  Business Response

  Date: 10/04/2024

  Mr. Bricker was charged $250 for the damage estimate, this is to cover his deductible.  There is no possible way the counter clerk would know how much the damage would be.  They are in the business to rent vehicles not repair vehicles.  An itemized estimate was sent to Mr. Bricker.

• Initial Complaint

  Date:09/18/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received confirmation when I returned the car that I would not be charged then in writing from the rental company they said they would charge $200 for the damage. I then received a bill from rockport claims for ~$2300 for this damage. The damage was originally caused by a defect in the vehicle and happened when the car was parked in a personal garage with nothing touching it. I'm looking for any bills/charges from rockport claims to be removed immediately.

  Business Response

  Date: 09/30/2024

  We have closed this claim on our end and have sent back to ACE Rent A Car.

  Customer Answer

  Date: 09/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car from ********** Car in ***** in March 2024. The car was in poor condition - several scratches, interior stains, low tire pressure with a leak which we discovered after driving 15 minutes. I took a video recording of the car prior to leaving. At return, ACE pointed to a scratch on the car but I showed the video of the scratch being there prior to pick up. 2 weeks later we get an email from Rockport Auto Claims requesting $3211 for damages - which included painting the rear quarter panel panel, both side doors, the side mirror and a lot of extras that the scratch wasn't even near. Clearly they were intending to fix more than the minor scratch the man pointed to as our fault in the garage. The scratch was a surface scratch that would likely be buffed out. We are now being threatened with collections, by a customer service *** who only communicates on Thursday (?? I find it weird that you can send an aggressive email to a customer requesting immediate payment of thousands of dollars and then not respond for an entire week.) We submitted to our insurance, Progressive, who deemed the damage existing based on the visuals we provided and would not cover the claim. Our credit card would not cover either, since they follow progressives ruling. This company said it was *** who is final decision for claims, ******** A ************** said it is entirely Rockports decision if the claim is processed. I strongly suspect these two companies are working together to collect funds and not actually fix the cars and I'd like it investigated. I would love to see all the claims made for the *** we rented, and how many of the claims were actually had the work done. Judging by the condition of the car we rented, along with the similar complaints on the page, I would guess the money didn't actually go to the car. Clearly speculating as I am not entitled to this information. The entire process has been a nightmare and does not feel right.

  Business Response

  Date: 09/23/2024

  We have sent this to our client for review. Thank you. 

• Initial Complaint

  Date:07/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased CDW (collision damage waiver) when I rented with ace rent a car *****. They claim there was damage to the vehicle upon returning it, and referred my case to rockport auto claims. Based on the correspondence I had with *****, I was informed that if I had CDW then the police report would be sufficient. He indicated himself the police report stated damage to the vehicle prior to it being towed. Nonetheless, he stopped responding after simply stating that my case was turned over to rockport auto claims.

  Business Response

  Date: 07/08/2024

  Mr. *** did purchase ***, however he voided the *** because he did not provide a police report.  See paragraph 6 of the terms and conditions: (a) report all damage to us and all accidents to us and the police as soon as you discover them and complete our accident report form; and (b) provide us
  with a legible copy of any service of process, pleadings, or notice of any kind related to an accident or other incident involving the Vehicle. Our indemnity is void if you:
  violate the terms of this Agreement; fail to cooperate in a loss investigation or to file a timely and accurate report; or if you give the Vehicle to an unauthorized drive

• Initial Complaint

  Date:06/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rockport Auto Claims was the insurance company for a car that I rented in **********. My rental car sustained minor damage which was reported to my insurance company (Progressive). Rockport submitted costs to Progressive which were excessively high. Rockport would not provide documentation such as receipts to justify the additional cost of repairs. In fact, Rockport was claiming repairs were made to components of my vehicle that it didn't even have. Progressive requested additional information including receipts for the repairs being disputed and Rockport was unwilling to comply. Consequently, Rockport is now coming after me for the $2800 Progressive refused to pay without the additional information. The fact Rockport is unwilling to provide additional documentation (which would put this situation to rest) is mind boggling. Apparently, they are unable to justify the fictious repairs and believe it is easier to get the $2800 from me. Rockport's reputation as a dishonest company is found throughout the BBB website.

  Business Response

  Date: 06/12/2024

  Rockport Auto Claims is not an insurance company.  The final repair bill was sent to Progressive.  The final repair bill is for $5,406.13 and Progressive only paid a portion of the repair $1,544.87, leaving a balance of $3,861.26 which $1,000 is the insureds deductible and has been paid by ******************.  Balance due $2,861.26.  We have proven ACE Rent A Car's loss, Progressive refuses to pay.

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 6, 2024, I rented a vehicle from Saver LLC/Economy Rent A Car and purchased the Loss Damage Waiver (***) as part of the rental agreement. I was explicitly informed that with the **** I would not be responsible for any damage to the vehicle in the event of an accident.Unfortunately, on the same day, I was involved in an accident where another driver hit the rental car. The other driver, who is responsible for the accident, provided their contact and insurance information at the scene. I promptly reported the accident to Saver LLC's customer service and filed a self-report with the police department as instructed.Despite the *** coverage, I received an email from Rockport Auto Claims, represented by **************, demanding payment of over $11,000 for the damage to the rental vehicle. I was shocked by this demand, as I had been assured that the *** would cover any such damages. I also informed them that the other drivers insurance company, Progressive, has started an investigation into the accident. Despite this, I have not received a satisfactory explanation as to why I am being held responsible for the repair costs.This is completely a SCAM.

  Business Response

  Date: 06/05/2024

  This claim has been closed and the *** honored. The rep handling the claim will send a claim closed letter to the renter.

  Customer Answer

  Date: 06/07/2024

  Complaint: 21803006
  
  I am rejecting this response because: I still haven't received any email or message from the representitive. Still haven't received the claim closed letter. 
  
  Regards,
  
  ***************

  Business Response

  Date: 06/10/2024

  It has been sent.

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29,2024, I made a car reservation through Priceline. I got the car from ******** , a rental car company at *************** Fl. Pick up date: Sat March 30 at 1:30 pm Drop off date: Tuesday April 2,2024 1:00 pm ( 3 days ).I paid: car rental $ ***** ( 3 days ) Insurance ***** Tolls. ***** Tax. ***** In addition: $ ****** for damage deposit.When I picked the vehicle, the car was inspected by an Easirent attendant.When I returned the vehicle, the car was inspected and accepted without damage by an Easirent attendant, and no damage deposit withheld.Six weeks later after returning the vehicle, on May 14, 2024, I received a letter from Rockport Auto Claims, ********************** seeking payment for physical Damages for a total of $ ******* with no explanations.I called Rockport Auto Claims at *************** and they said that the charges was for a broken windshield. Something I didnt do. Its horrible that this company blamed me for this. The car was inspected and accepted by an Easirent Employee and no damage deposit was withheld when I returned the vehicle. Is this Scam ?.

  Business Response

  Date: 05/28/2024

  **************** purchased Liability Coverage this does not cover windshields.  No one is blaming him for the damage to the windshield, however per his Rental Agreement that he signed and agreed to he is 100% responsible for all damage.  I have attached a copy of the Rental Agreement and the photos of the cracked windshield.