Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** first came to my home following water damage from the freeze of March 2021. The damage was assessed and, through my insurance, each bill he charged was paid, including water mitigation, floor replacement, baseboards, painting, cabinet replacement, door trims, tile, and backdoor casing. The only thing I did not have a problem following his work was the flooring, which was done by two other men. Walls/property were damaged, the tile needed repaired, the trim was pieced together out of alignment, paint applied to walls even though it was entirely the wrong color, my new top mounted sink was installed undermounted without my permission and drilled through the metal instead so I will never be able to fit a different sink into that spot without also drilling though the metal of the sink, I was without a cabinet for a year and a half and when it was finally installed, it was not sanded and painted a different color. Each problem I had took many phone calls and texts that were either not returned or were days or weeks late, and when someone was finally sent out, the work was done poorly and new problems were created. The paint and holes in walls and baseboards from ladders and bad tile work were repaired by myself. One of my biggest problems, though, is the backdoor that was paid for in 2021. ***** charged the insurance company a substantial sum for "casing." When I said I would like the entire door replaced because the water leaked through the top and bottom, he charged me for a door of my choosing and I was assured it would then be bought and installed. I was told numerous times over the past year and a half that it was bought/would be bought and installed soon. When I finally received the door this month, it was a much cheaper one, opened from the wrong side, and already included the casing which constitutes insurance fraud. The workers switched it to open from the other side, so now it doesn't close correctly and drags on the floor. ***** never replied.

  Business Response

  Date: 05/10/2023

  I have tried for 2 years to make this person happy to no avail. I have gone above and beyond to come and fix her nit picking and unreasonable requests even going so far as to work a year past our workmanship warranty. This person went from a moldy wet stinking cockroach infested kitchen to the kitchen of her dreams. I have spent thousands trying to make her happy and have gotten nothing but more complaints. In my opinion this person is just after money. I am a small business owner who has done hundreds and hundreds of jobs for people all over ************* and I have never met anyone who complains this much about anything. The house was a damaged rotten mess when we walked into it, which she refused to move out of while we were working, and I am sure it continues to be a damaged mess now due to her own lifestyle. This was turned in to insurance by her as a busted pipe due to the freeze however I and my workers suspect that she did the damage herself to get an insurance payout because we never saw any frozen pipe bursts. Just a lot of water damage. She claims the sink magically filled up with water and flooded the house without anyone turning on the faucet which I have never seen in my life. This was between her and her insurance company. We repaired the damage caused. As much as we did to make her happy this is what we ran into: Not enough, then too much. Over and over on every single thing we tried to complete. We were in her house way too long because of her own indecisive nature. There will be no refund. I spent thousands and thousands of dollars over anything I ever made on this job trying to satisfy this person. Now we have this new complaint and I am not one bit surprised. She has called my phone numerous times with all kinds of nonsensical complaints to the point that I have now stopped answering the phone. The last thing I completed for her was purchasing and installing a new back door and casing. Then, she complained (no surprise) that the bottom weather stripping of the door was scrubbing the floor too much, but, the weather stripping on the previous door was not scrubbing enough. The other thing she complained about was the strike plate, when we noticed the strike plate was not working as well as it should, on the new door her fianc told my workers to not worry about that, that he wanted to take care of it and it was not a problem. She also complained that the door was unlevel which I assured her it was because we use levels on everything we do. The reason she thinks its unlevel is because her house needs serious foundation work which I have told her many times. I do foundation repair so I know exactly what that house needs. I do not believe that the allegations in *************************** complaint are true and accurate and any "damage" done to her house, since we were there to fix it, was done by her own making.

  Customer Answer

  Date: 05/10/2023

  Well, every bit of this is a lie. My house was damaged in the freeze when the pipes froze, not burst, and the water I left dripping backed up through the dishwasher. The water buckled the real wood floors and needed to be replaced. The new floors took months to install and I certainly couldn't leave my home for that long, and there were/are no roaches, which was an odd insult for my exceedingly clean and organized house. *****, you are a coward. A coward who gave me a cutting board as a gift for being "a great client" because I was always kind, polite, and understanding no matter how many excuses you gave and how long you took. I only asked for the work to be finished- none of it was new work, and it was all very basic. I have no foundation issues of note; the door was installed by men wearing literal "Painter" shirts. I have hundreds of texts proving my entire complaint. You have zero, because I really was a great client. I've attached a list of the things I asked to be done. You'll remember they were all because of your negligence and/or ineptitude.

  Customer Answer

  Date: 05/19/2023

  I am rejecting this response because:   

  Well, every bit of this is a lie. My house was damaged in the freeze when the pipes froze, not burst, and the water I left dripping backed up through the dishwasher. The water buckled the real wood floors and needed to be replaced. The new floors took months to install and I certainly couldn't leave my home for that long, and there were/are no roaches, which was an odd insult for my exceedingly clean and organized house. *****, you are a coward. A coward who gave me a cutting board as a gift for being "a great client" because I was always kind, polite, and understanding no matter how many excuses you gave and how long you took. I only asked for the work to be finished- none of it was new work, and it was all very basic. I have no foundation issues of note; the door was installed by men wearing literal "Painter" shirts. I have hundreds of texts proving my entire complaint. You have zero, because I really was a great client. I've attached a list of the things I asked to be done. You'll remember they were all because of your negligence and/or ineptitude.