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Business Profile

Garbage Removal

800-Got-Junk?

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for 800-Got-Junk?'s headquarters and its corporate-owned locations. To view all corporate locations, see

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800-Got-Junk? has 2 locations, listed below.

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    • 800-Got-Junk?

      3840 Marquis Dr Garland, TX 75042-7517

    • 800-Got-Junk?

      3322 Shorecrest Dr Ste 210 Dallas, TX 75235-2098

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 28, 2024 I called 1-800-GOT-JUNK to get a quote to remove a couch and love seat. They would not provide a quote until they showed up to look at the items. I was not okay with that because I wanted to know the cost up front and not be stuck with a cost that would be outrageous. The lady I talked to on the phone put me on hold and called the corporate office to get a cost. She came back with $198 plus tax. I was fine with that. When they showed up they wanted $498 plus tax. I told them that is not what was agreed to over the phone. They would not honor the price they told me over the phone and I had to pay extra to get the items removed. I had to have the items removed before the new furniture is delivered the next day. I want the difference back from what they told me over the phone and what they charged me.

      Business Response

      Date: 03/13/2024

      This is not my franchise, I do not own the ****** franchise, please remove ** from this email chain, thank you!

      *****************************
      1-800-GOT-JUNK?
      Junk of ***** ************************* ********** and *********** 
      ************

  • Initial Complaint

    Date:01/31/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I called (800) Got Junk to have a sofa and two chairs hauled away. When they arrived they said the cost would be $400 and we agreed. When the charge came in on our credit card it was $537.37 My wife called the business multiple times about the discrepancy. Finally she spoke to an assistant manager who stated that the cost included an $80 tip. At no time was a tip authorized. No resolution has been offered.

    Customer Answer

    Date: 02/05/2024

    After contacting the corporate office I was refunded $83.80 from the business.

    • 800-Got-Junk? is NOT a BBB Accredited Business.

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