Business ProfileforLone Star Cadillac

My vehicle was dropped off on Friday, December 22nd, 2023 for repairs after a car accident.I had previously stopped by the shop to ensure they had the means to repair my specific make and model, a 2016 Cadillac CT6.They had advised me that there would be no issues procuring parts and performing the service.The estimated time for repair was ~15 days. Insurance is provided for a rental vehicle for 18 days.Additional supplemental claims arrived on January 2nd and January 10th, of which I was informed that there was a backorder on the rear quarter panel.After 2 weeks, I no longer received updates. At some point, the backorder was resolved, but the shop was unable to order the part because they did not have the appropriate certification for the aluminum body my car used at their garage and the special order was being canceled by GM.The insurance company attempted to provide a solution by having the car moved to an appropriate service center whose garage had the certifications, but the car had already been worked on and disassembled, creating a liability issue. Insurance has already paid out the full amount for the repair to Lone Star and they have failed to complete any of the services rendered. As a result, I have been left without a vehicle and an appropriate resolution. Rental coverage lapsed on 4/5, and I requested that Lone Star offer a loaner vehicle or cover the additional costs of the loaner vehicle as they work through the issue amongst their staff. I have been informed that leadership is unwilling to aid. It has been over 4 months since the initial drop-off.Workfile ID:f2489aab