Business ProfileforStar Tex Propane Inc

Star Propane, Burnet uses BAIT & SWITCH tactics & does shoddy work. Sep.2021 Star Propane tech inspected our 250 gal. ****, gave a written estimate to refurbish it to stop a leak. The tank capacity @ 20%. Apr.2022 tech arrived to do the work. He stated tank needs to be pumped out for additional $270 to $450 to do the repair. A bobtail pump truck would be needed for about 3 hrs. & possibly a service truck for 2 hrs. Questioned why this was not on the estimate, he said or the tank could be seal by re-doping the pressure gauge so the remaining 18% of the gas would not need to be removed per quote. I believe Star Propane was using the unethical BAIT & ADD ON practice. This information should have been on the original estimate! I chose re-doping which stopped the leak FOR A LITTLE WHILE. Tank is used use only for a backup generator.Oct.2022 Star Propane refilled the tank. Tank started leaking gas again in Nov.2022. Jan.3 & 26, 2023 tech attempted to stop the leak by re-doping. I am told in another estimate OLDER TANKS CAN START LEAKING AGAIN, a complete re-build would be necessary. Star Propane should never mention re-doping an older tank since it will probably start leaking again? A responsible company would offer only the pump out/refurbish for older tanks. The Star-Tex Propane General Manager @ **** HQ kept repeating this a privately owned ******** would be responsible for the parts price, the pump out & the ***** per hour labor charge to stop the leak. Re-doping is not a permanent repair. I proposed I will pay for: upgrade parts, 1 hr. labor & he would send the bobtail truck, if necessary the service truck & replace my fuel pumped out at no charge because they were not honest with me. The ** refused my offer. An alternative would be for them to refund 1/2 of my repair cost. I have given ample time to re-evaluate his decision before complaining to the BBB. An ethics complaint has been filed with the ***** Attorney Generals Office.I have stopped the leak.