Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discontinued services with Al Clawson Disposal as I was moving out of state. I went through the proper protocols to cancel services and was told that I would receive a prorated refund of what I had already paid for services not rendered. I've left numerous voicemails and sent numerous emails requesting a refund since February 2025. I have received two vague responses via email telling me they would push my email forward. I've left at least three messages with the treasurer of the company, and she has yet to respond via phone or email. I know if they were collecting my money rather than refunding it, they would not be giving me as much ******

  Business Response

  Date: 04/22/2025

  I received a voicemail this afternoon (04/22/25) at 2:54pm from Ms. ******* inquiring about the status of her refund.  After researching her closed account, a refund in the amount of $40.14 was processed as a RETURN to her **** card ending in 9594 [Authorization: *****D] ... please see receipt attached.  A courtesy phone call was placed to Ms. ******* advising her of the return of the funds to her **** card.  Ms ******* was asked to let me know if she does not see these funds within ***** hours, depending on how frequently the issuing bank for the card downloads these returns from the Federal Reserve. 
  

  If you have any questions, or if you need any additional information, please feel free to contact us.
  
  ******* Clawson
  
  Mailing Address:                                Physical Address:
  PO BOX 416                                          ********************
  *******, *******; 76537-0416                 **********, *******; 78626
  ************** Office                  
  ************** -- Mobile
  ************** Fax
  **************************************************************************************************************************************
  
  
  
  

  
  

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** *******

  Customer Answer

  Date: 04/30/2025

  Complaint: 23237233
  
  I am rejecting this response because:

  While Al Clawson Disposal did initially issue a credit back to my card that was pending, they reversed the transaction on 4/25/2025 (per my credit card company) and I never received the credit. A phone call and email to Al Clawson Disposal to try and resolve this went unanswered. 
  
  Regards,
  
  ******** *******

  Business Response

  Date: 04/30/2025

  We received the following email today (04/30/25) at 9:52AM:

  ******** ******* Wed, Apr 30, 2025 at 9:52 AM To: **************************************************************************************************************************************:

  My apologies, *******. The credit has now appeared on my account. 

   

  We processed the return of $40.14 on 04/22/25 [Authorization: 02613D].  We (Al Clawson Disposal **** did not reverse the transaction on 04/25/25.  I will follow up with our processor to ensure that they did not attempt to reverse the transaction on 04/25/25 and that Ms. ******** credit card company is not referring to our processor as the merchant.  This would be concerning for me as the funds were never returned to us if the transaction was indeed reversed.  On our end, the $40.14 was drafted from our account on 04/22/25.  I do not see any return of these funds back to us.  I have never had a Return that was initially processed successfully, and later reversed.  I have advised Ms. ********  to please let me know if, for whatever reason, she notices any change in the credit transaction that she sees now.
  

  
  

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last 11 months Ive contacted **** several times asking for my refund on 2 accounts one from my previous address and one for my current.While the customer service team is pleasant the resolution of my account has yet to occur and the individual who issues the refunds is never in office to do so.

  Business Response

  Date: 04/07/2025

  Thank you for contacting Al Clawson Disposal *** (ACDI). 
  
  $77.42 has been RETURN to the **** Card ending in 1001 [Authorization: ******] ... please see receipt attached for Account ********* 3
  $17.78 has been RETURN to the **** Card ending in 1001 [Authorization: ******] ... please see receipt attached for Account ********* 8
  
  You should see these funds in your bank account and/or credit card transactions within 24-48 hours.  The exact timing will depend on how often the issuing bank for the card downloads these returns from the Federal Reserve. 
  
  I used the phone number provided for ******* ****** to locate the two accounts identified above.  Both accounts did have a current credit balance.  The credit balance on each account has been returned to the last payment method used on each respective account.  If these are not the two accounts that were in question, we will need the Physical Address of the respective accounts in order to locate the correct account(s).
  
  We appreciate having the opportunity to serve you.  If you have any questions, or if you need any additional information, please feel free to contact us.
  
  ******* Clawson
  Mailing Address:                                Physical Address:
  PO BOX 416                                     ********************
  *******, *******; 76537-0416              **********, *******; 78626
  ************** Office                  
  ************** -- Mobile
  ************** Fax
  **************************************************************************************************************************************

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my trash service with Clawson Disposal end of October 2024. My trash bins were picked up same week, immediately. I sent an email confirming the pick up and was told my refund could take up to 6 weeks. It is now January 16th 2025 and after more than 17 emails with a response of I have sent your file to financial advisor, I have still NOT RECEIVED my refund for my prepaid quarterly service. I have sent several more emails and have attempted calling to speak to the mysterious financial advisor and now NOBODY RESPONDS to my inquiries of my refund. I read several complaints regarding the same issue and I am wondering if clawson disposal ever refunded the other complainants?? Or is Clawson Disposal a thievery of a company who just receives money but never credits back monies over paid??!

  Business Response

  Date: 01/27/2025

  Thank you for contacting Al Clawson Disposal *** (ACDI).  We are in receipt of your complaint.
  
  $96.78 has been RETURN to the Visa Card ending in 1068 [Authorization: ******] ... please see receipt attached.  
  
  You should see these funds in your bank account and/or credit card transactions within 24-48 hours.  The exact timing will depend on how often the issuing bank for the card downloads these returns from the Federal Reserve. 
  
  We appreciate having the opportunity to serve you.  If you have any questions, or if you need any additional information, please feel free to contact us.
  
  ******* Clawson
  Financial Director

  AL CLAWSON DISPOSAL INC

   Mailing Address:                                Physical Address:

  PO BOX 416                                    *********************** 35
  *******, *******; 76537-0416              **********, *******; 78626
  ************** Office                  
  ************** -- Mobile
  ************** Fax
  **************************************************************************************************************************************

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *********

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive spent six months and have sent over 35 Attempting to get my refund. They keep Saying they have notified the business and will issue a refund but never follow up and continue to ignore my communications and lie about actually issuing the refund Of the dues, I paid over the summer which I am owed since I moved out of the home early and paid my dues upfront. I have sent them my address multiple times and they say they will send out the refund, but they take no accountability and following up with the refund or the department that handles this they refuse to take any accountability and just blame it on one of the departments, but still yet refuse to actually issue a refund.

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved and cancelled our service effective 6/13/2024 and our bins were picked up that day. Since we were required to pay 3 months in advance we were owed $83.28 which we were told would be mailed to our new address in a few weeks. I have since emailed and called multiple times. Most messages and emails have been unanswered but twice we received a response that the request would be sent to their "financial advisor". Its now been almost 90 days and we still have not received our refund even though I can see the credit on our account.

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my service with Clawson Disposal on February 29, 2024 I have an over payment refund due to me of $182.89. I have tried several times to reimbursed for my overpayment the last time was August 12, 2024 ********* who in charge of billing has told me SEVERAL times that she is putting it in the mail that day. NEVER HAPPENED This last time she told me she was going to send it priority mail and she would make it so I could track it through my email and I should have it by the end of the week. This also has not happened. My address in ***** was *********************************. Leander Tx *****. My account number 01 ********. They have my new address and they have repeated it to me every time. My new address is ***************************************************************** Please help me Im disabled and non verbal my sister has had to talk to them for me while I listen. If you cant help me please let me know who can If you need to speak to me I have a speaking device it will take me time to type in any responses you need so I will Thank you for your patience. The house number is ************. Cell phone number ************. These are both my sisters numbers I live with them.Thank you for your help ***************************

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Clawson garbage truck that picks up the trash for ****************. in ********** (my neighbor uses them for their trash service) ran over my front driveway planter. They pick up my neighbors trash and I saw them driving backwards down my culdesac, in which they went too far and ran into my property. I took a picture of the damage. They also cracked the blacktop when they backed up into my yard. I contacted the company with photos on July 5th, 2023. ************************************* ***************** Rep) had me fill out an incident report and stated someone would contact me. I emailed and called back on August 9th, October 11th, and again in December. I was told again in December that it was escalated to the appropriate person, but no one has contacted me.

  Business Response

  Date: 02/23/2024

  Thank you for contacting Al Clawson Disposal ******* I am in receipt of the complaint attached.

  After reviewing email communications, I do find where ***************************** filed his report of damages (along with pictures) through email on July 5, 2023.  An Incident Report was completed and forwarded to our Operations Director.  I do see where our Operations Director confirmed receipt of the alleged damages and noted that he was investigating the claim.  Unfortunately, our Operations Director suffered a personal major medical event and passed away a couple of weeks after this claim was received.  The other Directors and Management were not aware that this claim was still pending and unresolved.  Without researching his emails on the server, other Staff Members here would not have knowledge that this claim was previously received.  I will reach out to ******************** personally and complete the investigation and resolution of the claim.

  If you have any questions, or if you need any additional information, please feel free to contact me.

  ******* Clawson

  Office:  **********************

  Email:  **************************************************************************************

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attachment.

  Business Response

  Date: 02/24/2024

  I am in receipt of the attached complaint.  I do not have prior knowledge of the discussions concerning the disposal of a ** box (although I am ******* Clawson).  In reviewing the account for the address provided, I do see work orders and notations from three other Staff Members here (but not from myself).  However, I can certainly research the actions taken here within our Staff.  Do you still have the ** box in your possession that you were needing to dispose of ?? While **s are not accepted as household trash at the Williamson County Landfill (they require special handling and cannot be buried), the ** box and Styrofoam are permissible.  While the ** box can be recycled, unfortunately the Styrofoam inserts cannot.  However, we are able to dispose of both for you and get them off of your hands.  If you are still in possession of the box and Styrofoam, please contact me directly and I can get these scheduled for pickup.  I will also try to call you directly on Monday (02/26/24); however, I am not sure if we have the correct name and phone number on your account (as the account was originally activated by the City of *****).  *********** Name on the account does not match the name identified in the attached complaint...so I am not sure who the phone number on the account will belong to.  I sincerely apologize for the inconveniences that you have experienced in trying to get these items disposed of.  I would welcome the opportunity to assist in this matter.  We appreciate having the opportunity to serve you.  If you have any questions, or if you need any additional information, please feel free to contact me.

  ******* Clawson

  Financial Director

  Office:  **************

  Email:  **************************************************************************************

• Initial Complaint

  Date:10/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ended my garbage service with ACDI mid-August 2023. My last day of garbage service was August 15, and they picked up the bins that day. ACDI requires payment three months in advance, and so they told me I would be refunded what I pre-paid and didnt use. They did say it would be several weeks before I would see the refund on my credit card. I called 9/18 and was told it would take longer. I called 10/10 and was told they put the refund in that day. They said to expect it within the week. I called 10/16 and was told to leave a message. I called 10/23 and was able to leave a message for ******* Clawson. I called 10/25, and ****** said she would leave a note for ******* Clawson. No one has called me back. I am due a refund of $80 and some change based on the prorated use.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged for a second trash can for a year and a half. They have no proof to show me other than the can number. The can number they say they dropped off over a year ago, was JUST delivered less than 2 weeks ago. It was a replacement for a cracked can that THEY cracked at the same time they hit my daughters parked car and never left a note or knocked on the door about it. I would like the money I have paid for the non existent second trash bin to be refunded or credited to my account. I emailed them last week and I am now being ignored.

  Business Response

  Date: 07/08/2023

  In reviewing the account at ************************************* (*******) I can confirm the following: the account was originally opened by the *************** effective 05/26/04 (we have a Solid Waste Agreement with the *************** to provide Solid Waste/Recycle Collection to the residents). We have a Work Order to deliver a Trash Cart and Recycle Cart on 05/25/04 [Cart ****** and Cart K0084561 were delivered]. On 10/25/16 we were requested by the *************** to exchange Cart ****** due to broken handle [which we picked up Cart ****** and delivered ******). We were then notified on 08/03/16 by the *************** of a New Resident at ************************************* with the Last Name: *******...since we bill the *************** we do not always receive full account info on all residents.  We did not deliver/exchange any carts at this time...we were notified that carts were already onsite from the previous resident. We have a Work Order dated 09/29/21 to Deliver a 2nd Trash Cart...this request would have come from the *************** [Cart ****** was delivered).  We have a Work Order dated 05/31/23 to Deliver a Replacement Trash Cart (as Cart ****** was Missing) and Deliver a Replacement Recycle Cart (as Cart K0084561 was Missing)...[Trash Cart ***** and Recycle Cart ****** were delivered]. We currently show Trash Cart ****** and ***** should be onsite along with Recycle Cart ******. I do see in the email chain provided that Cart ****** is still onsite. so assumingly at some point in time it reappeared (carts can go missing after storms when they get washed down a street and then later neighbors may sort them back out). Therefore, we have three trash carts and one recycle cart currently assigned to this account. We do not bill the residents directly, so I am not aware of what charges a resident may have on his/her utility bill from the City. Per our agreement, ***************** shall be entitled to establish the amounts to be billed by the City for the services to be provided pursuant to this Contract, to include the contract fees and charges payable to the Contractor, a fee established by the ************ for the cost of billing and accounting for such services, and any other reasonably related fees and charges." The City sends us their Billing Counts every month and we invoice the City based on those Billing Counts. We have not received any monies from the resident directly to refund or credit. If the resident does not have the three trash carts and one recycle cart that we show on the account, I can certainly update accordingly. If we need to deliver and/or exchange any damaged carts, I can certainly assist as well. I am not clear from the email chain between the resident, the ***************, and our Office Staff of exactly how many carts or level of service that the resident is requesting for both trash and recycling. If the resident could reach out to me directly at ******************************************************************************* to confirm what level of ************* (1 Cart or 2 Carts) and what level of *************** (1 Cart or 2 Carts) he/she desires, I am more than happy to update the account accordingly and ensure that the resident has the corresponding number of carts to use for service. I can also be reached at **************, Monday-Friday, 8:00 am - 4:30 pm (except 12:00 pm - 1:00 pm for lunch) should there by any additional questions and/or information needed.