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Business Profile

Marketing Consultant

The Ask Method Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 99 dollars for an all day ** business building event and there was supposed to be an all day event to support this and create a working plan. The problem was that the (4) options for days and night that they offered I was not available and I sent several messages to the company and even called to no avail. In addition, they will also be charging a ***** a month fee for the ** software which I told them I do not want in my email and phone call to them.They have not tried to offer me a new date that I can actually attend this all day meeting for I would like my initial $99.00 dollars back and any software charges I may incur in the interim,I tried several times to get a live person and get a date set but they have their noncustomer service on auto-pilot. This is not acceptable. They are not giving me the service they promised. I would like to be reimbursed.Thank you,*************************************

    Business Response

    Date: 10/10/2023

    Hi *****,

    You purchased a non-refundable 1 Day Intensive Event - choosing a "FUTURE" date upon purchase as none of the available dates worked for your schedule. Our customer support tickets show that we have repeatedly replied to your emails - one message as many at 10 times.  You have replied to those emails from an iphone but do not appear to read the sent messages with available times that were sent out.  Our event team has also sent you emails directly that show they were delivered to your inbox with date options.  

    Our team has repeatedly offered you available dates but you have yet to acknowledge those emails and we are not sure if you are reading the full length message that has gone out with several ongoing date options!

    Our events are staffed and we do not run them 24/7 - there are available options with dates between 1-3 different days a week. 

    We can as a courtesy cancel your discounted ticket to the 1 Day Intensive.  Please note - you will no longer receive emails with new date options going forward as your ticket will be cancelled.

    We will send you a direct email in response to this complaint as well. 

    As for your subscription - please reach out to the software company directly. That charge is not a part of our company.

    Customer Answer

    Date: 10/11/2023

    Complaint: 20718861

    I am rejecting this response because:

    I only received automated replies that I had a ticket and never got an actual person to work with me to set a date for October 14. I had told your group and U that I couldnt make the dates as prescribed. Therefore I was waiting for further instruction, which I never received from your company. You may have sent several replies but they were automated supplies that said your ticket is in the queue and basically I got no response so I reject your explanation. 

    Regards,

    *****************************

    Business Response

    Date: 10/11/2023

    Hi *****,

    We attached our emails that showed our repeat attempts to reach you at the email address that was provided on your order form.

     

    In any case, we did issue a full refund and cancellation of your 1 Day Event.  Refund receipt is attached.

     

    Thanks!

    Customer Answer

    Date: 10/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I will note however that the emails you screenshot were of my emails to you. I never received an actual response to my queries for time adjustment.

    You should really add another staff person in your communications team to resolve this issue.

    Regards,

    *****************************

  • Initial Complaint

    Date:01/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date was November 26, 2022 on a Blakc Friday Sale and price was $199 usd. Ask Method had promised 4-5 course materials that were supposedly highly discounted. I received no course material and what appeared to be just a few bonus videos that were of zero value to me.So no problem I sent them an email stating that there was nothing of value in what I purchased. And I got an email stating they do not provide refunds according to their return policy.

    Business Response

    Date: 01/18/2023

    Customer purchased a discounted Black Friday Bundle - Top 10 Most Popular Trainings of 2022 for a 98% discount of $199 on November 27th, 2022. This offer was advertised as strictly non-refundable and customer was required to agree to these terms and conditions prior to placing their order. 

    Shortly after placing their order, customer received a copy of their receipt showing the non-refundable terms AND access to our portal to view the trainings they purchased.

    Attached are screenshots within our system showing the customer opened those emails. Also attached is the log history that shows when the customer accessed the trainings - November 28, 29, December 24 and January 12th.

    Customer reached out to our support team 49 days after placing their order seeking a refund for this purchase.

    When our team informed him of the refund policy, he replied with a series of escalating and threatening emails.

    Our team has already refunded his $199 payment in full and sent him refund confirmation details shortly after receiving the alarming emails. This complaint has been opened up even though customer has already received his refund as he requests.

  • Initial Complaint

    Date:06/30/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    By way of history, on August 13, 2021, I signed up with the Ask Method company for a year of business coaching for $18,470. In September of that same year, said company offered some "exclusive bonuses" (see attached) if I applied a $1,000 DEPOSIT for the next year's coaching as a demonstration of my renewal commitment. I paid this deposit because I thought I would continue with the coaching the next year. Nowhere did I sign that this was a non-reimbursable deposit (see attached invoice) - it was always referred to as a deposit. Yesterday, June 29, 2022, when I sent in a written notice that I would not be continuing with the coaching for next year and that I wanted my $1,000 refunded they refused and said it was not reimbursable and that I would lose that money. I requested that they send me any document signed by me that stated that. They were not able to provide me with that document. I am requesting that my $1,000 deposit be reimbursed as I will not be continuing with the coaching. Thank you very much for your help with this matter.

    Business Response

    Date: 06/30/2022

    Hello,

    Customer purchased access to a Traffic Bundle in September 2021 - including a LIVE call, Top Performing Ads from 2017-2021, and access to an entire Marketing Campaign. As a bonus, the $1,000 payment was credited towards their future year renewal balance. Attached is the customer’s order receipt that is listed as a Renewal Commitment - Including Access to September 2021 Traffic Bundle.

    Customer has attached a portion of the order page, but left out the lower half of the order page that mentioned the non-refundable terms in two different places. These have been highlighted.

    Also attached, our Terms & Conditions that list the renewal payments as non-refundable. Customer is required to agree to these Terms & Conditions before placing their order.

    Also attaching a screenshot that shows the customer has received FULL ACCESS to this bundle. View of the bonuses in their training portal as of today. 

    All this being said, we can refund the $1,000 as a one time courtesy, but this would require cancellation of all the Traffic Bundle bonuses as well.  

    Customer can email us to coordinate this refund and cancellation of the bundle in full.

    Customer Answer

    Date: 07/01/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***** *******

The Ask Method Company is NOT a BBB Accredited Business.

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