ComplaintsforSimpler Way Automotive and Repair
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Complaint Details
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Initial Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Long story short. **** claimed he could fix everything we had wrong with the car, I told.him ok great fix whatever is wrong with it ill pay cash when its done. Weeks.later I call, txt..never returns , no answers.. I have to take time out of work and school to go to his shop, his wife at the time( before he caught her cheating with his mechanic and then she left **** to be with him).. She worked at the shop and he used her to be the gate keeper and stop customers like me asking the status on the job? She was always absolutely oblivious to everything never had answers and **** was always hiding under his desk somewhere. End of.story he had to buy a battery to.start my car because it sat so long without ever being looked at much less fixed. 2 months later I had to pick it back up a dtake.it to a real shop and real mechanic and had it fixed.I. 5 days. (Major work) do e cheaper than what he quoted me.by the way. Do your self a favour.. If or when he ever reopens his fake shop to run meth threw...do not take an oil change or a engine change...don't use him..small to big.. Its better to pay more.if you have to and not take.a chance of his life falling.apart while he forgets your car in the middle and your suppose to.just let it go as if you.owe him. He's a ***** with felony and weapons charges and drugs. Stay away! *************************Initial Complaint
12/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This mechanic has had our vehicle since September 2023, has done no work to it, and now is refusing to give us our keys back to our vehicle so we can take it elsewhere. He is not available during posted business hours, his phone number has been disconnected. Our car has been sitting in the exact same spot since we brought it here in September. He stated he lost the keys, then found the keys, then would look at it and never did.Initial Complaint
12/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
09/5/2023 we took a 2017 kia ******* to simpler way auto for an engine rebuild. It was estimated to be a job costing **** but ended up being **** and a month longer then quoted. Kept getting misinformation from owner and employees in regards to the car being finished and even put down the wrong name and year the car was made on the paperwork but had the correct Vin. Resulting in the owners name on the receipt of *****************************. We got the car back around 10/15 and the car is still not working right and continues to burn oil. The owner **** screamed over the phone at my wife ******* and terrified her to the point she can't do business with him again. This was done on speaker phone with several witnesses in the room and they can confirm he was extremely threatening to my wife.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.