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Business Profile

Auto Repair

Simpler Way Automotive and Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Long story short. **** claimed he could fix everything we had wrong with the car, I told.him ok great fix whatever is wrong with it ill pay cash when its done. Weeks.later I call, txt..never returns , no answers.. I have to take time out of work and school to go to his shop, his wife at the time( before he caught her cheating with his mechanic and then she left **** to be with him).. She worked at the shop and he used her to be the gate keeper and stop customers like me asking the status on the job? She was always absolutely oblivious to everything never had answers and **** was always hiding under his desk somewhere. End of.story he had to buy a battery to.start my car because it sat so long without ever being looked at much less fixed. 2 months later I had to pick it back up a dtake.it to a real shop and real mechanic and had it fixed.I. 5 days. (Major work) do e cheaper than what he quoted me.by the way. Do your self a favour.. If or when he ever reopens his fake shop to run meth threw...do not take an oil change or a engine change...don't use him..small to big.. Its better to pay more.if you have to and not take.a chance of his life falling.apart while he forgets your car in the middle and your suppose to.just let it go as if you.owe him. He's a ***** with felony and weapons charges and drugs. Stay away! *************************

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This mechanic has had our vehicle since September 2023, has done no work to it, and now is refusing to give us our keys back to our vehicle so we can take it elsewhere. He is not available during posted business hours, his phone number has been disconnected. Our car has been sitting in the exact same spot since we brought it here in September. He stated he lost the keys, then found the keys, then would look at it and never did.

  • Initial Complaint

    Date:12/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09/5/2023 we took a 2017 kia ******* to simpler way auto for an engine rebuild. It was estimated to be a job costing **** but ended up being **** and a month longer then quoted. Kept getting misinformation from owner and employees in regards to the car being finished and even put down the wrong name and year the car was made on the paperwork but had the correct Vin. Resulting in the owners name on the receipt of *****************************. We got the car back around 10/15 and the car is still not working right and continues to burn oil. The owner **** screamed over the phone at my wife ******* and terrified her to the point she can't do business with him again. This was done on speaker phone with several witnesses in the room and they can confirm he was extremely threatening to my wife.

Simpler Way Automotive and Repair is NOT a BBB Accredited Business.

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