Business ProfileforPenny Paws Animal Clinic

On 8/29/22, I took my pet in for an annual exam and her shots. I was given an estimate for her dental recommendations and I questioned the amount compared to the same service performed 2 years ago. I agreed to get her bloodwork done only because I did not feel that the price was fair and accurate. As I result, I was charged an additional ***** because I opted out of the dental (assuming it was a discount to move forward). After the blood work was complete as I was walking out, I noticed a large bump on my pet's neck and severe bruising. Dr. ****** looked her over and assured me that nothing happened and this happens at times but it will go away. Well I explained that this has never happened in over 11 years. On 9/20/22, I took my pet back in for dental work (decided to use them after all), Dr. ****** called me 6 hours later saying that the anesthesia did not work and she is unable to perform a dental cleaning or surgery on my pet. I immediately called back and spoke with Dr. ****** and began asking questions as to why this happen and did something go wrong because we've never had an issue with anesthesia in the past. She went on to say that my pet is too small and has no fat to store the medicine so it isn't working. I told her that I disagree because she's always been small. She began to yell, be very rude and unprofessional. She slammed the phone in my face and told me to pick up my pet immediately when moments later she told me that I had to wait a few hours so that they can monitor her while the medicine wears off. I will no longer be taking my pets there as long as Dr. ****** is on staff. I have been a customer for 6 years!!