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Business Profile

Apartments

Stone Lake Apartments - MBS

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filled out an application with this apparment complex, 160 Admin Fee and 200 Deposit. Was denied and now unable to get Deposit back. Aparment Says I forfit the deposit because I owe another appartment complex, Previous Aparment complex was payed off so I am being lied too. ************ kept 360 dollars of my money for no reason and I want it back..Before filling out the aplication with this apartments, I was told the process would be a few days, ************ took 2 weeks to provide an approval, this company gives out a lot of false information and take people money.

    Business Response

    Date: 01/27/2023

    Good afternoon,

    It is my understanding that another apartment home was leased elsewhere so deposits were retained as liquidated damages per the application agreement. If not, I would be happy to look into further. Documents can be sent to my immediate attention if needed I can provide my direct email address.

    Thanks

  • Initial Complaint

    Date:04/29/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NOISY neighbors!!! I moved into this property Nov. 30, 2021. My first 45 days were great, until someone moved upstairs mid Jan. 2022. My nightmare began at that point. This neighbor has bricks tied to his feet, he walks, run, move furniture all thru the night. Which keeps me up all night. And on top of him being there, he has moved 4 other people in with him, for a total of 5 people living in a 2 bdrm. During the day it is somewhat quiet, that's because they sleep all day and start their shenanigans late evening into the night. I've complained to management several times via phone and email. I've contacted the "courtesy officer" 2x and to no avail. I've reached out to a law firm to ask for assistance, a demand letter to release me from my lease was sent and all I got was a "smooth me over" phone call from the Regional Supervisor Michael W**** and from that conversation he was to get back in contact with me for a resolution and to this date(4/29/22)NOTHING has happened. I've had to go to hotels on numerous occasions just to get some rest, and that is totally unacceptable. I've explained to everyone in management I suffer from PTSD and each time there are sudden loud noises it triggers my anxiety to no end. I've lost a significant amount of sleep which began to affect my job, which is a problem, because that's how I pay rent! I just want to be relieved of my lease with this place. PLEASE HELP!

Stone Lake Apartments - MBS is NOT a BBB Accredited Business.

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