Business ProfileforGearhead Engines

On 4/28/2023 we purchased a remanufactured engine through LKQ, who sourced it from ATK. We received the engine on 5/9/2023 and installed it on 5/23/2023. The vehicle had ******* miles on it when we installed the engine. At ******* miles the vehicle began to overheat, the customer took it to the closest repair facility where they diagnosed the problem as a blown head gasket or cracked head. She trailered the vehicle back to our repair facility and we confirmed the vehicle having a blown head gasket or cracked head. Coolant is mixing with oil. The engine came out of the factory this way as the heat tab was not activated and the vehicle had been driven less than 500 miles. We were unable to put a replacement engine in right away as a tech of ours ruptured his bicep tendon. We received the second engine and replaced it on 2/29/2024 and it runs horrible. It sets a code for VVT system malfunction and cylinder 2, 4, 6 misfires. Two engines bad right out of the factory. The first faulty engine was picked up on 3/4/2024 and delivered on 3/11/2024. We're told we can not proceed with anything until *** has inspected the first faulty engine. It is now 17 days after receiving the first faulty engine and there has been no inspection done. We are only getting paid a fraction of our labor rate and our customer is not being reimbursed for the trailer, fuel, or hotel expenses she endured. Mind you, she has been without her vehicle being forced to drive her Yukon which is not as fuel efficient has her Lexus, plus her plan was to sell the Yukon after the Lexus engine was installed. The vehicle has now depreciated. We still do not know what's happening with the second faulty engine. We need answers and we need compensated fairly.