Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Power Torque motor from OReillys auto parts in ******, **. We had a licensed mechanic install it, and that motor was proven to be faulty. We then contacted the company explaining this motor was faulty, so we returned it to them and received another motor. Had another licensed mechanic install the new motor, and he deemed that motor to be faulty as well. I reached out to the company numerous times, and they stated it needed to be returned so they could evaluate if there was a defect. They received the motor over a month ago, and I havent heard anything since. I called this morning to get an update, and they stated there was no defect and they will not be returning my money. I asked how did they confirm there was no defect, and they stated it was looked over by an inspector. They stated the only thing they could do for me was return the motor to me in pieces. This will be the 3rd faulty motor we received from them, having to pay thousands to each mechanic just for them to take it right back out. I have documented proof of each interaction with the mechanics, proving each motor was faulty. I am wanting a full refund to be able to get my truck running again with a motor from a different company. This company is so painfully rude, and unwilling to help. Im contacting multiple agencies to see if I can receive some assistance with this awful company. I also have video proof of the motor not running properly.

  Business Response

  Date: 02/24/2025

  We first want to apologize to Ms. *** for the issues that she has experienced with her remanufactured product from PowerTorque engines.  We show that the original order from Ms. **** ******* Auto store was received on 11/04/2020 and that the warranty at that time was 3 years, unlimited mileage.  ******* first warranty claim (WC135079) was opened on 02/07/2023 and was approved for an internal part failure (collapsed lifter); that claim was fully adjudicated to the terms of the PowerTorque warranty.  ************* second claim (WC174480) was opened 12/21/2023 on the replacement engine, the warranty on her product had expired.  As a goodwill gesture to both OReilly Auto and Ms. *** (since only expired by a little over a month),we agreed to keep the claim open to inspect the alleged defective engine.  We explained that we would issue a refund only if the unit was proven to be defective and if denied, that we would only issue core credit or ship the non-running engine back to Ms. ********** We finally received the alleged defective engine on 12/30/2024 and did a full factory teardown inspection on 01/20/2025 that was fully documented with photos as well as a check of all dimensional and factory specifications.  The conclusion after this full factory teardown inspection is that the unit was correctly built and that all components were within factory specifications, therefore the claim was denied.  Again, Ms. **** warranty had already expired when this second claim was opened and since this claim was denied,we consider this case closed.  Ms. *** can either receive the non-running engine back to use as a core to procure another engine from another provider or receive a refund in the amount of the core value of this engine ($520.00) that we initially agreed to.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on my third engine with this company and getting the run around about another replacement engine the last one only lasted 350 miles then started knocking on the bottom end. I would never recommend purchasing anything from them. They are nothing but junk engines. Everything about their engines are a joke

  Business Response

  Date: 02/11/2025

  We first want to apologize to Mr. ***** for the issues that he has experienced with his remanufactured products.  We have confirmed that Mr. ***** does indeed have two active warranty claims currently, but we dont have a record of supplying a 3rd engine that he referred to in his BBB complaint; did OReilly Auto supply one without following the terms of the warranty?  The first claim (WC224127Engine #1) was opened and ultimately, we determined a repair would fix the unit, but Mr. ***** insisted on a replacement engine.  We shipped a replacement and now have a second claim (WC236457Engine #2) on the replacement unit, but it doesnt appear that our technicians have spoken with ******** to explain what we need to try and determine best course of action on this claim.  After receiving this BBB notification,we reached out to Mr. ***** on two separate occasions and were not able to reach him and the phone we have on file does not have a voicemail set up.  Before we ship another engine, we must have the 1st alleged defective engine back for a factory inspection to determine if the issue is a manufacturing defect.  We must also have diagnostic data from ******** to determine the best course of action on the current (2nd) claim.  Mr. ***** can contact us with his most recent claim number, and we can begin the diagnostic dialog at his convenience.  

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine at the O&#**;Reilly&#**;s in ****, *********** and the engine failed. There was a warranty on the engine for unlimited mileage and the engine didn&#**;t make it 4 months/7,000 miles. I received a second engine and it failed as well. I have spent $9,300 on these replacements and repairs.

  Business Response

  Date: 12/10/2024

  All engine warranty claims are handled directly by the manufacturer Power Torque. If the replacement engine that the customer has received has failed, the customer will need to call ********************************************* to open another warranty claim with them. They can be reached at ************. 

  Customer Answer

  Date: 12/12/2024

  Complaint: 22666059
  
  I have reviewed the business' response and am rejecting it because: 

  due to the $12,000 I have spent repairing your replacement engines.  The first engine was already replaced now the second engine had to be repaired too.   
  
  
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 12/19/2024

  We first want to apologize for the issues that Mr. ******** has experienced with his remanufactured products.  We do show that Mr. ******** had one warranty claim (WC205263) where we supplied an upfront replacement engine and upon factory inspection, that claim was approved and remunerated to the terms of the OReilly Power Torque engine warranty.  We also show that a second claim (WC226542) was opened on 11/14/2024, we explained the terms and conditions of the warranty and Mr. ******** verbalized his displeasure with those terms and conditions. We asked that he have his shop call into our tech line so we could begin the diagnosis process.  It wasnt until 12/09/24 that we heard from Mr. ******** again, where he proceeded to tell us that his shop ********** had already repaired his vehicle.  *** at ******** confirmed that Mr. ******** vehicle was indeed repaired and operating as it should. We advised Mr. ******** that the Power Torque warranty does not allow for unauthorized repairs, but if he could get us before, during and after photos as well as photos of the parts, we could maybe consider reimbursing to terms.  This was not an option and he commented that he had all the old parts; we advised to box them up and take them back to ******* to be returned to us for factory inspection and if we found them to be faulty, we would issue reimbursement for the parts and labor to the terms and conditions of the Power Torque warranty, despite this being an unauthorized repair.  To date, the parts have not been scheduled for return, but we do have a repair order on file from ********.  Based on the repair order and the terms and conditions of the Power Torque warranty, Mr. ******** would be eligible for a total compensation of $1686.69 (covered parts, labor to terms and tax) if his claim is approved.  We cannot offer a refund to Mr. ******** as our product was altered with an unauthorized repair and technically the warranty should be void.  We are willing to work with Mr. ******** and if he could send us pictures of the alleged defective parts, we can push the reimbursement through to our processing team.  
  

  Business Response

  Date: 12/30/2024

  **** ******* and I are working to reach a resolution

  Customer Answer

  Date: 01/06/2025

   I informed Power Torque of the vehicle failure the day it happened, before the tow truck went to the break down location.  I also informed the initial representative that my vehicle was going to be fixed with **** parts due to the lack of faith in the remanufactured engine failing in such a short time frame. I gave the claim number to ****, for them to get in contact with the **** team including the extension number.  

   

  I am willing to receive compensation, however, the stall tactics with both Oreillys and PowerTorque is straining my kindness.  I have done everything asked by both, and the replies of "it has to be approved by someone else at a later date" and that person is not available (is quite frankly for the birds!) I paid for their inadequate product. It failed, paid to have it repaired, it failed again. There has to be someone "owning up to your warranty"... failing 2x, stranding my family each time should have reimbursement PLUS lost time and further damages.  I have emailed ****** due to PT promising to call today, only to have 4 un-returned phone calls. This is exactly what the BBB should be helping the consumer with, stall tactics do not pay my bills. Thank ***, **** Phillips 

  Customer Answer

  Date: 03/20/2025

  You may close this claim. PowerTorque has paid this claim to me.  While it should have not taken this long, or all the headaches I was forced to endure, they have repaid me for the receipts I submitted to them. 

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Engine purchased 2024 found to have excessive metal in oil pan after 100 miles. Certified mechanic found engine to have scorched cylinders and loose rods. Engine was replaced but pre-agreed reimbursement for labor was denied. Company says regardless of videos and pictures, returned Engine had no defects

  Business Response

  Date: 10/21/2024

  We first want to apologize to Mr. ****** for the issue that he experienced with his remanufactured product. After reviewing Mr. ******* claim (WC215429), it appears that we have administered this claim to the terms of the OReilly Auto warranty for our product (attached).  Per our notes in the claim, we covered/explained the warranty terms and that the labor reimbursement would be pending an approved factory inspection on three separate occasions; the first time was on 09/06/2024, the second on 09/12/2024 and again on 09/13/2024.  Since this unit was originally installed in a DIY (do it yourself) setting and not installed by a licensed automotive repair facility (LARF) any labor owed for the removal and replacement of the alleged defective engine was pending the outcome of the factory inspection.  The factory inspection concluded that there were no factory defects with our product, which means that Mr. ****** is only entitled to the replacement product that we supplied, but not eligible for labor compensation.  Again, we administered this claim and fulfilled our obligation to the terms of the OReilly Auto warranty and consider this case to be closed.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original date of transaction was on 11/2022. The engine we purchased gave out in the freeway, and we filed a claim through their claims department in November of 2022 which the engine was still under warranty. They confirmed they had all the information they needed and would be sending a replacement in 4 weeks, per their technician. We tried calling them again in January 2023 to get an update or delivery date, and no one answered, we tried calling multiple times, different days at different hours, finally someone picked up on February 2023, and stated they were missing the pictures they had requested in November; they were sent and were confirmed... We resent the pictures, and they stated the engine was on backorder, and it will be another 4 weeks. After 4 weeks we called again to get an update, they claimed they couldn't send the engine because the technician was on vacation. We asked to speak with a manager. When speaking with a manager, *******, he stated they needed a diagnostic from a mechanic. This was never originally requested. We had to tow our vehicle to the mechanic that did the work initially, then sent the diagnostic to Power Torque. We called again and asked for *******, please note this is now in October of 2023. When we spoke to *******, he told us they now needed a video of the damage... Every time we call, they keep adding more things and prolonging the claim. We need our vehicle up and running and they don't seem to care. It's hard to get a hold of them, it seems they want to replace the part that was under warranty. It's not April of 2024 and we still have no replacement. We had purchased the top tier of warranty which ********** confirmed it was a no questions asked warranty; well Torque didn't acknowledge that and are refusing to send the replacement part, unless we send the information they want. Which we have and they still haven't sent the replacement. This is a 4-year policy, with a replacement for free.

  Business Response

  Date: 04/15/2024

  BBB,

  *******************

  I have emailed and called ******************* with my contact information and at this time, I have not received a call back or email from *******************.

  However, I have placed an engine on back order for her vehicle to be sent to the original selling ********** store in ******************. 

  I do want to point out the photos supplied to us shows a valve cover that has exploded, and the valve train is contact. I do not believe that the long block is the cause for the explosion and should be looked into or the replacement engine could also experience the same concern. See attached photos supplied by the customer. 

  I would gladly welcome any further information ******************* could supply or has question on.

  Thank you,

  ***************************
  

  Customer Answer

  Date: 04/23/2024

  I have reviewed the business response and accept this resolution. 

  ********** he will send tracking and ETA once received. As of right now this is acceptable 

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a clutch from ********** in ******* **.whom refuses to honor the life time warranty.company refuses Bought less than 6months ago **** *** manual transmission.

  Business Response

  Date: 11/21/2023

  ATK Engines /  LKQ Corp. is not ******** Auto Parts vendor for clutches. The consumer will need to contact ******** Auto Parts to determine who the correct vendor is. We will consider this matter closed.
  

   

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Time effort pain and suffering leaks upon installation and shaft piston fell inside the transmission originally purchased from O'Reillys clutch master cylinder kit. Arrived looking fine, complete garbage

  Business Response

  Date: 11/14/2023

  ******** Auto Parts sells many products under their private label name of Power Torque.  We only supply OReilly with their engines and cylinder heads under the Power Torque Engines name and have no affiliation with the OReilly vendor that supplies them with their clutch master cylinders, which is the product in question in Mr. ************ complaint.  We apologize for the issue that Mr. *********** is experiencing with his product, but unfortunately, we are not the supplier of the product in question and are unable to provide any solution. Our recommendation would be that Mr. *********** contact either his local OReilly store or the OReilly corporate office to request warranty service for his clutch master cylinder; there is also a number of ************ (**************) on the OReilly website for live assistance with for the product in question.  We consider this case closed since this is not in regards to any of our products that we supply OReillys with. 

  Customer Answer

  Date: 11/14/2023

  I am rejecting this response because: read it yourself. they are power torque, and they are denying they have anything to do with power torque. how do you expect me to respond to that? no accountability whatsoever in this country, which is why we are where we are. good luck and good job 

  Business Response

  Date: 11/14/2023

  As explained in our initial response, we are not the manufacturer or supplier for the part in question and can't provide you with any additional help than we have already provided.  We consider this case closed at this point as the product in question is not one that we supply to ******** Auto Parts. 

  Customer Answer

  Date: 11/14/2023

  I am rejecting this response because: you claim this isnt your part, so go and *** oreillys for using your name on their products. because at this point theres nothing I can do, and I dont have money for lawyer fees. all I want is accountability. which this country clearly does not have anymore. ******** told me the company in question is "power torque". then I get some call in the morning from a guy saying how this isn't his part and how ******** uses fake names on their products and he has nothing to do with it. I'm done trying to catch the mouse here, this is beyond my pay grade. 

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a 5.3l from O'Reillys for my Tahoe and it got installed and it was on its way back to me and the engine blew up before it made it to me then it took 4 months to get another one to install in my vehicle finally got the new engine installed and got it back and drove it for a week and four day and only had 494 miles and the engine started running rough so now it is back getting worked on for the third time and I am not very happy about it the only thing I want is reimbursed for all the trouble I have had with your product to either fix the problem with this engine

  Business Response

  Date: 09/27/2023

  We first want to apologize to ************ for any issues that he has experienced with his remanufactured engine.  We do see that ************ does have two active warranty claims with us currently under the name ***********  WC149042 was opened 05/31 with an initial complaint of bottom end noise.  On 05/31, we spoke with *** who was working on the vehicle and explained the warranty process and terms to him, he initially refused to perform any diagnostic work we requested to determine best course of action and did not agree with the terms of the warranty in general, but eventually understood to move this off center, that the diagnostic work would have to be completed.  06/07,we received the next call from *** with the results of the diagnostic testing,which were inconclusive and did not include any of the photos/videos that we had initially requested; at this time *** demanded a replacement, we explained until we have more information, we could not send a replacement.  07/18, we received a call from someone named ****** discuss terms and payments.  We also received a call from *** on 07/18 asking for a refund; we explained that all refunds would be handled with the OReilly store directly and that he would need to speak with them.  On 07/20, *** called in and is now requesting a replacement; we agreed despite not having all the proper diagnostic results we needed. We advised that the unit would be on back order and that the store would be ordering the replacement using the claim number.  08/01, we received a call from ***** (identified herself and mother of vehicle owner) and she was looking for shipping information on the replacement and stating that we owe her gas money for her son having to get rides from other people; at the time of her call, we explained that we still had not received the replacement order from the OReilly store; the order finally arrived to us at 4:59p CST and was processed and shipped 08/02.  08/02, we received a call from ***** asking about the tracking for the replacement; we provided ETA of 08/04 and unit did arrive at the OReilly store on 08/04.  On 09/08,we received a call from ***** and she stated that they had received and installed the replacement unit and that her son drove it and that the replacement unit is blown and stated she wanted a refund on all of her money spent, then began to use abusive language and obscenities as well as mentioned taking legal action and obtaining a lawyer.  She was transferred to one of our supervisors, where a new claim was opened for the replacement unit (WC161188).  We then explained to her that we could not send another unit out as we still did not have the 1st alleged defect back to us for factory inspection.   On this call we also learned that the original installation and all repair work was not done by a Licensed Automotive Repair Facility; at this time, we updated the claim and advised ***** that per the OReilly warranty policy/terms, that there would be no labor paid.  She once again threatened legal action and disconnected the call.  09/11, we received a call from ****** at the OReilly store requesting pickup of the alleged 1st defective engine.  That unit has arrived at our facility and is in queue awaiting a full and comprehensive tear down and inspection to determine if the issue was caused by a manufacturing defect.  At this time, WC161188 is still an active claim,but we have not received any evidence of failure.  The next step in this claim would be for the person working on the vehicle to call in discuss the failure where our techs will advise on what we need to determine best course of action.  As far as ************** request for a refund, we will not be providing payment as we can only administer the warranty to the terms that ******* has set, and the OReilly warranty does not cover labor for DIY installation and/or repairs work.   

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an engine, sent a bad one, I had to pay for repairs for a new engine. I should not be paying for the repair.

  Business Response

  Date: 08/17/2023

  We first want to apologize to **************** for the issues that he has experienced with this remanufactured engine.  I do see that **************** has two warranty claims (WC121420 & WC153509).  The first engine in question (serial# ******** on ********, was removed from the vehicle prior to our authorization, which per the written terms of the OReillys warranty,the warranty should be voided.  In good faith, we did elect to pick up the engine and inspect it at our factory; upon inspection, there were no factory defects found and the claim was denied (documented with photos).  Again, in good faith, we reimbursed **************** per the terms of the warranty for the R&R of the engine, plus two hours of diagnostic work based on the ******** Labor Guide.  On 06/30/23, **************** called in about payment on WC121420 and stated that the newest replacement engine was having issues with timing (two teeth off), and that the shop was already working on it;thus another unauthorized repair was being performed.  We explained to **************** that we needed to open a new claim and that his mechanic would need to speak to one of our technicians before proceeding with any repairs and that unauthorized repairs are not covered under the terms of the warranty.  On 07/07/23, **************** called in to start the second warranty claim (WC153509) on serial number ******* and again stated to us that the shop was already working on fixing the issue, still without any authorization from us; again, we notified **************** that any unauthorized repairs would not be covered per the terms of the warranty.  We advised **************** to call his shop and have them take pictures of the repair process and he stated that the shop might have already fixed it.  On 07/26/23,we were contacted by **************** requesting payment on WC153509 and we explained that there would be no compensation as the warranty terms were not followed as there were unauthorized repairs made to our product. Once again in good faith, we tried to work with **************** and stated that if he could provide pictures of the alleged repair and documentation of the parts that were removed/replaced that we requested on 07/07/23, we would consider reimbursement.  08/09/23, we were again contacted by **************** asking about his payment on this claim; once again, we explained that there would be no reimbursement consideration without actual proof of the repair work that was completed. We have photo documentation of this engine in question from our factory at the time of final QC inspection and packaging, that clearly shows the timing was indeed set correctly and not two teeth off as being alleged.  At this time, we consider this case closed as **************** has still not been able to produce any actual proof of the issue or pictures of the unauthorized repair work.  Our factory images of the timing setup on this engine have been attached as well as a copy of the written OReilly warranty. 

  Customer Answer

  Date: 08/17/2023

  I am rejecting this response because:   No response from company about compensation.

  Business Response

  Date: 09/06/2023

  Again, we apologize for any issues that **************** has experienced with his remanufactured product.  As indicated in our first response to the ******************** BBB complaint as well as in several phone calls with ****************, there will be no compensation for the timing chain repair that **************** is alleging was completed.  We have proof that when then engine left our factory, all of the timing marks were properly aligned.  The alleged repair was also unauthorized per the terms of the written warranty.  To date, **************** has not been able to provide any of the required/requested documentation to substantiate his claim.  Again, there will be no compensation to **************** and we consider this case to be closed.

  Customer Answer

  Date: 09/06/2023

  I am rejecting this response because:   They are selling defective products and the problem needs to be fixed.

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a rear differential through Oreilly 06/6/21 and that one exploded after ***** miles. They warrantied it out n 12/12/21, that one broke as well warrantied 01/29/22 the backing plates were wrong and the limited slip would lock up. I am now on my FOURTH diff from this company at **** miles it is howling like crazy! I have spent money/time getting them reinstalled for them to fail constantly.

  Business Response

  Date: 06/08/2023

  We first want to apologize for the repeated issues that **************** has experienced with our products.  A representative from our company will be reaching out to **************** in the next few days to initiate the desired refund for his purchase.  

  Customer Answer

  Date: 06/16/2023

  I have reviewed the business response and accept this resolution.  Some one reached out to us last week and asked for the receipt. We emailed it and have not heard back in the stated time. 

  Customer Answer

  Date: 07/07/2023

  The company said they would refund us after we sent the receipt. We did and now no one will call us back. This company is a scam. I want my refund. I havent been able to drive my truck for a week now. This is ridiculous 

  Business Response

  Date: 07/24/2023

  Check fpr $agreed upon refund of $1766.98 was sent on 07/18/2023 to ***************