Business ProfileforEcoView Windows and Doors

I hired them to install 6 windows and 2 exterior doors in Feb 2023. Ever since the installation, I've had to call and email them to come back out multiple times because a few windows and the door have continued to have air pockets, and make noise. The last time I called them was in January 8, 2024 because my front door has literally started to howl whenever there's a gust of wind and 2 windows let rainwater in when they're closed and fully latched and 4 windows total have serious air leakages. I sent videos of both these issues to Ecoview's ***** and *******. After calling them again they finally sent ****** out to look at the windows and door. After verifying it's a real issue, ****** gets on the phone for a while after telling me he's calling his bosses. ****** hangs up and tells me he spoke with Ecoview and relays to me that they will replace the four windows and reinstall the door. ****** then says there's nothing he can do, until replacements arrive and leaves. Since that time, I've had to purchase expensive plexiglass to prevent further water damage, cover both windows with plastic because the air leakage is so bad. That was the week of January 15, 2024. I've waited patiently for them to fix this and have never received so much as an apology, nor expected date of arrival, nor any communication from them since. I paid over $14,000 dollars for quality installation and service, only to be ignored. They should pay me for having to replace four new windows, an exterior door and reimburse me for the extraneous measures I've had to take in this aftermath amid the repair of my hardwood floors.