Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive, lying advertising. They tell you, you can get "2 Months, free" when you sign up. After you sign up and pay for activation - your account somehow becomes "Ineligible" for that credit. Also, they were supposed to send me a sim card, via ****** Never got it. Spent over an HOUR with them on the phone, trying to get the account CANCELED. They refuse - just won't take "No" For an answer. Do yourself a favor - STEER CLEAR OF THIS OUTFIT!

  

  Business Response

  Date: 04/17/2025

  Good afternoon,
  
  The member created an account with ********************** on 04/12/2025 and selected an E-Sim during the signup process for his service. This feature does not require a physical sim card to be shipped to a member, as an E-sim is emailed to the members personal email and requires for them to Activate account via a QR code. The member contacted our ************** on 04/14/2025 for assistance on activating their line. Multiple attempts were made to support the member both via email and phone, and provide an explanation on why he did not receive a physical sim card. Member was upset and wanted to cancel service. In order for member to receive the 2 Free months he has to activate service, and, in this case, the activation was not completed.
  
  We were able to reach member via phone, and the account has been successfully canceled. A Full refund in the amount of $33.62 has been issued. If you have any additional questions, please let us know.
  
  Thank you,
  
  Patriot Mobile Team
  

  Customer Answer

  Date: 04/17/2025

  Complaint: 23204825
  
  I am rejecting this response because:

  They are LYING.  I ordered a SIM, NOT eSIM as they claim.  They also keep contradicting themselves by saying I was activated, then not activated.  Which one is it?  My credit card company is already in the process of back charging them.  ONLY when they found this out, did they finally, after 3 days wasted on the phone, with them attempting to "SLAM" my service they called and agreed to cancel and terminate the account.  Just to be clear, the service was never activated by me.  For them to say anything more, is a LIE

  I'm very happy to NEVER DO BUSINESS WITH THIS COMPANY, EVER!
  
  Regards,
  
  Cam *****

  

  Business Response

  Date: 04/23/2025

  Good morning,

  The customer created an online account on April 5, 2025, and placed an order for an eSIM on the same day. Upon ordering, an ICCID (a unique identification number required for activation) was generated.
  As part of the activation process, a ** code was emailed to the customer on April 12, 2025. This ** code must be scanned by the customer using their device to complete activation and verify porting information. While the account was successfully created in our system, the service line remains inactive until the ** code is scanned, and all required information is confirmed.

  The customer reached out to our *************** team via email and phone on April 14, 2025. During this communication, the activation steps were thoroughly explained.
  As previously reported to the BBB, the $33.62 payment for the eSIM was fully refunded to the card on file on April 17, 2025, and the account has since been canceled at the customer's request. We have also attached the original email containing the ** code for reference. Patriot Mobile considers this matter resolved and the customers concerns fully addressed. Thank you.
  

  Best regards,

  Patriot Mobile Team

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did NOT receive a full refund, as I was told when I began the process and did not receive even the partial refund until April 10."Still awaiting my return label requested yesterday. I was told that the phone you were sending closely resemble the one we already had. It did not resemble it at all.The screen was half the size, unusable for my husband. Requesting the return label yesterday (4/02/25) ***** said he "was surprised Britany recommended it."I was also not informed when transfer to your service and purchase was made there would be a $35.00 return fee, I was told that within 14 days if we were unhappy with the product we would "receive a full refund."Now I have to wait to see if any refund or return label is issued at all, even though you took out your payment before I received the phone, you will not reimburse me for return until you receive the phone, which was not opened (I knew when I saw it that I had to return it.) All of this before you start charging our account, per your e-mail in six days from receipt of the phone (on 3/31/25, which I am being honest about as I was NOT required to sign, it was left on my doorstep, which you had no way of knowing for sure).After I get the label, I then have to return it which will likely add another 3-4 days to this whole thing.I am deeply disappointed, as I was misled (apparently) into believing that you were a Christian and patriotic organization, which has definitely not been our experience with you." This was their response, "Good Afternoon *****,Thank you so much for getting back to me. I ask that if you haven't received your shipping label by tomorrow to please let me know. I will escalate this issue to billing to ensure you get one. I am working to ensure that if your device is unopened and our agent not informing you of the return policy, that we do right by you and refund you the $35 as well. Thank you for being the best part of Patriot Mobile. ***** Patriot Mobile *************** Don't Believe them!

  

  Business Response

  Date: 04/11/2025

  Dear *** and Mrs. ********************* you for reaching out and for taking the time to share your experience in such detail. I want to begin by sincerely apologizing for the frustration and inconvenience this situation has caused you and your husband. Your concerns are valid, and we take them seriously.

  We understand how disappointing it must have been to receive a device that did not meet your expectations, especially after being told it would be comparable to what you already had. It's also clear that our communication around the return process and refund policy fell short. That is not the experience we want for any of our members. 

  A full account review has been completed, ************************** has confirmed that the device was unopened. I have also checked with our Finance processing department and as of today a Full refund in the amount of $293.54 has been processed, which equates to the amount you paid on 03/27/2025. The re-stocking fee of $35 was not charged or deducted from the refund. These funds will be refunded back to the card that you used on your initial transaction. We again apologize for any miscommunication on our end. We value your time, your trust, and opportunity to make this right. 

  Thank you,

  Patriot Mobile Team

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The refunded my account 100% as of 4/16/25.  Thank you.
  
  Regards,
  
  **** And ***** ********

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted to switch cell phones.. patriot was not able to activate phone..and agreed to refund..upon return of phone they now refuse to refund..I have given them ample time and over 10 phone calls to no avail...spoke to several supervisors...this started in July 24

  

  Business Response

  Date: 12/09/2024

  Patriot Mobile sincerely apologizes for the inconvenience. 
  Our records indicate on June 20, 2024, the consumer was charged a total of $102.02, which was paid to Patriot Mobile. A full refund back to credit card on file of $102.02 began processing December 6, 2024. The receipt of fund's is dependent on the consumer's bank processing time. 

  
  We have identified and resolved an internal miscommunication that led to the delay in processing this refund.
  Patriot Mobile values our members and strives to provide timely and effective resolutions. We deeply regret any inconvenience this situation may have caused and remain committed to improving our processes.

  Thank you,

  Patriot Mobile 

   

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Patriot ***** has been paid TWICE for this months service.I pay $58.20 per month for cell service with Patriot mobile.Patriot Mobile sent texts saying they are going to shut my phone down even though Patriot ***** has been paid $58.20 TWICE in the last three days. I paid $58.20 in 21 November 2024 and that posted to my credit card and then $58.20 again on 24 November 2024.I have OVERPAID and Patriot sends me texts and emails saying they are going to shut my phone off if I do not pay...when I have in fact OVERPAID.

  

  Business Response

  Date: 11/29/2024

  Patriot Mobile apologizes for the confusion and or inconvenience. At this time the issue has been resolved and per the Patriot Mobile Supervisors understanding, the consumer is happy that it has been resolved.
  
  Essentially two accounts were inadvertently created when two different email addresses were provided to Patriot Mobile. Two payments were made to the second inactive account vs the main account.
  Two payments by the consumer were made incorrectly to the inactive account. Both were refunded. One on 11/23/24 and the other on 11/26/24.
  
  On 11/25/24 consumer called and the issue was resolved. That same day a credit of $58.20 was applied as there was no double billing.
  
  Thank you
  Patriot Mobile
  
  

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company does not have unlimited cellular data plan so I got on the highest data plan available. The phone keeps switching from Wi-Fi to cellular plan and Patriot technical service tried over 5 times to fix!! Now Im on vacation and cant use my navigation through the countryside.. called customer service and they were useless..

  

  Business Response

  Date: 10/09/2024

  Patriot Mobile apologizes for the inconvenience.
  
  Upon review of the consumers account the following information has been noted:
  

  o Subscribed March 2024. Currently the account is deactivated.
  o Each of the past 7 months the consumers usage reflects active usage on the phone number.  
  o 4/9/24 Member complained that phone keeps switching from Wi-Fi to ************** causing him to run low on data. Agent walked him through several settings, including checking for updates and disconnecting and reconnecting to Wi-o *** Member expressed dissatisfaction with the phone and that he was considering cancelling his service. Agent attempted to reassure him that the issue did not appear to be with the service but with the device itself.
  o 4/23/24 Called to check data usage and cycle date. He was dissatisfied with slow cellular data and frequent disconnections from Wi-*** Agent confirmed he was not over his limit and checked to ensure there were no issues with the line settings. Member had 3 out of four bars of signal, but reported websites were loading slowly and complained that the call quality was poor. The agent suggested there could be an issue with the phone or headset. Member speculated that PM way be intentionally causing the phone to use more data. The agent denied this and clarified that it is using the same service as *******, and assured the member that we take network quality seriously.
  o 5/23/24 Member exceeded his high-speed data limit and upgraded to 40GB. Agent assisted with turning off cellular data and explained that data doesnt stop but does slow down after limit. Member expressed frustration that he had been dealing with similar issues for years.
  o 40GB limit was not exceeded in June, July, Or August 2024.
  o 9/30/24 - Member exceeded the 40GB limit while on vacation.  He expressed his desire to find a carrier with unlimited data plans. He chose to port out rather than wait until cycle renewal on 10/12/24.
  o 9/30/24 Supervisor notates account: Member says he has already switched to T-Mobile and ended call.
  
  Patriot Mobile understands the challenges that can be presented with the complicated technology for cellular devices including the device itself, the network and or coverage. Based on consumers statements he may be experiencing issue(s) with the phones manufacturer and or his internet service provider for the issue of switching cellular to wi-fi.
  
  The consumers actual use of the service does not justify Patriot Mobile to refund the amount requested.
  Patriot Mobile proposes a full refund for two months of service (March/April) for $80.75 + ***** for a total of $151.48.
  If the consumer desires to still be contacted, Patriot Mobile would be happy to reach out.
  
  Thank you

  
  

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2023, I purchased a ******* GALAXY S22 phone for $804, including tax, from Patriot Mobile. Within a few months of using it, the phone began to occasionally heat up during use; it got so hot once when I had it in a Faraday bag, it did something to the bag, making it useless. Now the phone rings when it's inside the bag. The battery also runs down very quickly. Patriot told me to file a claim with *******, but when i tried to do so, they told me there is no warranty on a Tracfone. So Patriot Mobile sold me a Tracfone for the same price as a smartphone! I've spent months trying to get Patriot Mobile to take the phone back and refund my hard-earned money, and they refuse to. I've even been on the phone along with their technician for hours at a time with *******, trying to get the phone warranted and am told later it's a TracFone and it's not warranted. Patriot Mobile even acknowledged they sold me a TracFone and offered me a cheap ******** flip phone in exchange which I refused. The final straw came when *******'s warranty company, *******, told me there is a known defect with these types of phones that requires the motherboard to be replaced, but when their tech ************************* at the ubreakifix store in ********** ** saw the model number on the phone in person Saturday she said they cannot even create a ticket for repair because it is indeed a TracFone. Just ****** the model number and you will see it for yourself.I want all my money back. Patriot Mobile has not only ripped me off, they refuse to live up to their so called CHRISTIAN values. I have spoken with some great people but so far no one has demonstrated a willingness to be fair and decent about this. Patriot Mobile needs to stop making me turn the other cheek when this TracFone heats up like a heating pad, and give me my money back NOW! I will not accept anything else, and will not wait days for another supervisor to call me back!!

  

  Business Response

  Date: 07/30/2024

  Patriot Mobile apologizes for the inconvenience. Based on our research and supply vendor confirmation, Patriot Mobile has contrary information than the consumer. Patriot Mobile contacted the vendor that provided the device and they confirmed that this device was NOT a Tracfone. Additionally, Patriot Mobiles inventory team researched on ****** the model number and it indicates a ******* S22 not a Tracfone. The model number only tells you what type of device it is.
  
  The device was purchased January 2024 and long past the 14 days return policy, therefore, the consumer will need to go through ******* for the 1-year warranty replacement that comes with all devices that are sold. The inventory team called ******* and advised that they need to speak to the consumer whether consumer by herself or a conference call that includes Patriot Mobile.
  
  Based on all this information, review, research and discussion Patriot Mobile is unable to provide the consumers Desired Settlement. Patriot Mobile would like to propose to the consumer a one month credit of $91.20 to their Patriot Mobile account as a courtesy for the inconvenience. 

  Please let us know if the consumer would like the credit applied to their account. 

  Thank you

   

  
  

  Customer Answer

  Date: 08/05/2024

  Complaint: 22031611
  
  I am rejecting this response because:  I paid for one thing and Patriot Mobile shipped me something completely different.  On July 29th, I called to find out why supervisor ************************************* was not returning my phone calls. She told me she had an idea for a solution and she would call me back at 11:00 CT that day,  after a training session she said she would attend with the Patriot Mobile VP because she had to discuss it with him first.  When she never called back, I then called back on July 31st to complain about ************************.  The call *** said she worked out of her house, and would message her supervisor, ****.  He told her he was too busy and would call me back (which never happened).  While she was trying to get him to respond, she looked through the notes and saw someone named ***** sent me a new phone, and she gave me the **** tracking number and told me it showed expected  delivery was Friday, August 2.  It's August 5th and I haven't received any package from Patriot Mobile.  All I get are lies.  I am having a very hard time believing all this is real when they claim to be Christian.  Who is actually running Patriot Mobile??
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 08/12/2024

  Patriot Mobile apologizes and will provide clarification as there seems to be several points of confusion and or mis-communication.
  Patriot Mobile staff attempts for resolutions were meant to help the consumer and seem to have caused some confusion.
  
  Amongst the consumers numerous account notes theres the following information.
  The ******* manual sent to the consumer was co-branded Tracfone. The phone is not a Tracfone.
  Call back attempts to consumer noted were made on 7/1/24 and 7/2/24 include voicemails left.
  On 6/27/24 ***** did not send a new device but rather he contacted ******* with the consumer on the phone to send a ship box & label to the consumer for a manufacturers warranty return.
  The most recent per month average usage on this phone number contains usage equivalent to a normal working device. E.g. Billing cycle 6/27/24 to 7/26/24. 3345 minutes used / 2898 texts used / 7.62 GB (on 3GB plan).
  
  Patriot Mobile staff should have informed the consumer that if the phone is broken or has issue(s) then the manufacturer handles this. As this is past Patriot Mobiles 14-day return policy (purchased 12/29/23, 14-day return policy date 1/3/24).
  A broken device could be the cause of the phone overheating and may also void the manufacturers warranty.
  
  Patriot Mobile would like to offer a refund for 50% of the consumers desired settlement, $400 would be refunded to the credit card on account file. The consumers bank processing time will determine when the consumer will receive the funds.
  
  Thank you

  Customer Answer

  Date: 08/16/2024

  Complaint: 22031611
  
  I am rejecting this response because:  When ***** from Patriot Mobile and I were on the phone call together with ******* on 6/24/2024, they emailed a ticket showing a DIFFERENT model number than on the phone itself, ALTHOUGH IT HAS THE SAME IMIE number.  The box which the phone came in shows the same model number ******* has, but the phone shows something completely different. 

  I have verified the model number and the **** number with TracFone and they said it is definitely a TracFone. ******* told me on a different call with them it is a TracFone.  ******, the service tech in ********** ** with ubreakifix by ******* also confirmed it is a TracFone and told me she could not even write up a ticket to honor the one-year ******* warranty because when she put in the model number, it is a TracFone. 

  You said in your response you would offer me half of what I paid.  You did not say whether I would have to return the phone or keep it.  ************ **** are escalating my phone calls to supervisor status when I call your company and I'm told a supervisor will call me back, but no one ever does.  That's even if I just need to know something about my regular phone service.  Is my phone going to be shut off if I don't accept this resolution?  I need to know because this is a utility and not some game I'm playing.  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone will not allow certain calls to be completed/received; now I have to enable the "mic" to work. I have turned off "mic" in settings but it still requires it to be enabled.I wish my number to released so I can go to another carrier, if they want the phone I'll be happy (eager) to return it.

  

  Business Response

  Date: 06/26/2024

  Patriot Mobile sincerely apologizes for this inconvenience.
  Patriot Mobile has applied the consumers disputed amount of $61.91 in the form of a credit to the consumers Patriot Mobile account. ****************************** return policy is not applicable in this situation.
  
  Researching the history of the consumers account shows:
  12/15/23 - Black Friday promotion free ******* A14 phone with a 24-month agreement.
  1/30/24 and 2/1/24 emails exchanged to troubleshoot phone, consumer states device works.
  06/21/24 consumer contacts Patriot Mobile phone not working. Reminded consumer that a cancellation will incur an Early Termination Fee of $250 and proration of phone value.   Also, informed consumer if issues continue with this ******* A14 phone, to contact manufacturer that provides a one-year warranty.  
  
  Again, Patriot Mobile apologizes for this inconvenience.
  Thank you

  Customer Answer

  Date: 06/27/2024

  Complaint: 21885176
  
  I am rejecting this response because:
  
  Regards,
  
  *******************

  Customer Answer

  Date: 06/27/2024

  Complaint: 21885176
  
  I am rejecting this response because:
  
  Regards,
  
  *******************

  Customer Answer

  Date: 06/27/2024

  Complaint: 21885176
  
  I am rejecting this response because:
  
  Regards,
  
  *******************

  Customer Answer

  Date: 07/01/2024

  Complaint: 21885176
  
  I am rejecting this response because:
  
  

  I received an e mail from Patriot Mobile and was given a ***** credit which DOES NOT resolve my complaint.My complaint was that the phone does NOT work as advertised. I want to return the phone and have my number released.Patriot Mobile referred me to ******* and after a 3 hr of text msgs, all they did was to refer me to a local repair facility. The local repair folks can't repair or diagnose the problem.Patriot Mobile response was to threaten me with a $250 fee and end of cancellation.So much for being "******** Co.," Neither ******* or Patriot Mobile are standing behind their product, which tells about the quality of the product. They can take their $***** and use it elsewhere.*******************;   
  Regards,
  
  *******************

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a phone off of Patriot's website on 5/10/2024 on $276.26 (order description attached). I received the phone on 5/14/2024. For a few days, there were no issues until it started shutting down frequently on 05/21/2024. The issue was that the phone would no longer work with a sim card, so it was useless and defective as a phone. I had expected that Patriot would provide a working, non-defective phone, and I think I can reasonably infer their commitment to provide me with such a device based on the attached advertisement of the phone. I contacted Patriot about it twice, once on 5/21/2024 and 5/22/2024. Patriot refuses to accept my return and thereby resolve my complaint because I no longer have the original packaging for the phone, although I am still within the window to return it at the time of this writing (14 days from received date). The window closes on 5/28/2024. My order number is ******. I would expect Patriot to provide a replacement non-defective phone for the money I spent with them.

  

  Business Response

  Date: 05/24/2024

  Patriot Mobile sincerely apologizes for the inconvenience.On 5/22/2024 Patriot Mobile began the Return Item process for the consumer.

  The consumer was sent a Federal Express pre-paid label via email to the email address on file with consumers account. The email is from Federal Express, please check inbox junk folder if not received.  Upon receipt, examination, and diagnostic inspection of the device and its condition, Patriot Mobile can determine next steps in the return or exchange process.
  
  Again, Patriot Mobile apologizes for the inconvenience.
  Thank you

  Customer Answer

  Date: 06/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Patriot Mobile as my cell carrier and have been attempting for 6 months to transfer my service to Mint Mobile or T-Mobile. Patriot Mobile has made it impossible to switch my service a day they will not release my number to be switched to another service.

  

  Business Response

  Date: 05/02/2024

  Patriot Mobile apologizes for the inconvenience.
  
  After researching the situation and consumers account information, ********************** was not the source of the issue regarding not being able to port out (leave Patriot Mobile service).
  It is common for carriers to have port protection that potentially prevents ports that possible should not occur. This was the initial reason the port did not happen in a timely manner.
  
  Account records state that on 10/14/23, consumer called Patriot Mobile to make a payment and stated to the representative that she did NOT want to port out (leave Patriot Mobile service).
  On 4/19/24, Patriot Mobile received an inquiry call regarding the billing amount.  
  
  Patriot Mobile proposes a full refund for calendar year 2024 in the amount of $156.14. That is $40.31 for *** thru March plus $35.21 for ***** billing cycle. Please let us know the consumers acceptance or denial of this proposed settlement.
  
  Again, Patriot Mobile apologizes.
  
  Thank you 

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased cellular service for 3 phones and quickly discovered that the data and cellular service was consistently inadequate for communication either by text, phone or data using maps apps, etc. I tried to troubleshoot the problems with PM and by adjusting phone settings, no improvements. I even purchased 3 new phones, no improvements. I do not recommend this company for cellular service.

  

  Business Response

  Date: 04/19/2024

  Patriot Mobile sincerely apologizes for this inconvenience.Records indicate the consumers account started March 27, 2023 and deactivated January 17, 2024. 
  
  Patriot Mobile understands there can be challenges with a complicated technical device such as a smartphone with physical, software, and network coverage issues.
  
  Based on input and agreement with the consumer on 04/19/2024, the following refund of $720.70 for network service has begun processing at Patriot Mobile to the credit card on file with account.  The consumers receipt of actual funds is dependent on their banks processing time.
  
  Again, Patriot Mobile apologizes for this inconvenience.
  
  Thank you