Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reference document attached due to large character count.

• Initial Complaint

  Date:12/31/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this vehicle in 2021 and I have not received the title for the vehicle. I attempted to renew my registration for the vehicle when I found out the title submitted by the dealer was rejected. I was then told the rejection was due to the most recent title not being provided. I was told to contact the dealership to get the most recent title so that I am able to renew my registration. I reached out to Principle Volkswagen more than 15 times in a two month time span. I was ignored and given no answers to rectify the title being rejected. I was told they sent the title to the lien holder. No other information or contact after this was given. I also contacted my finance company and they have not received a title for the vehicle as of 12/22/23. They have also received similar results when inquiring about the title for the Buick Encore. They still have not responded with a solution or any update about the vehicle title to myself or the finance company. In addition to sending several emails I have called numerous times where the calls were never answered, no voicemail available to leave a message, and I talked to various Principle Volkswagen employees who made empty promises on calling back with updates.

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought ************* protection on my new Volkswagen 11/11/2022. Cost was $1000.00 I canceled Gap protection on July 26, 2023. The finance person was ***************************** but she is no longer there.My refund due to my bank , ********** should be $828.04 and should be applied to my loan.The dealer , Principle Volkswagen, was paid $50.00 for filing the transaction.*** explained this to the dealer but no one will return my calls !*************************** and ******************************* are supposedly finance mgrs . there. Their phone mailboxes are full.Cant reach the **** HIS phone mailbox is full too. Left multiple messages with the operator but no one will respond.

• Initial Complaint

  Date:03/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car for my son. We are out of state..they added what they thought was ** sales tax to the loan. When I registered it in ** I had to pay the full amount of sales tax. Courthouse and loan company tells me that the dealer has to refund over $1200 that was included in the loan. Documentation on emails, phone calls to the dealership with no one calling back or answering the emails this has been going on since mid January.

  Business Response

  Date: 05/01/2023

  Spoke to guest and will be refunding taxes collected.  Prior staffing issues caused this and we apologize that he had this experience at our store. 

  Thank you.

   

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a car on 12/19/22 under false pretenses; I was told the car had remote start on an app and it did not. I was told if I bring the car back with less than 300 mi they can get me a car that does has the app remote start. I returned the silver ***** on 1/09/23. The new white ***** was purchased 1/13/23 at the date of purchase the car also didn't have any remote start features but the dealership was ordering it as an add on. After 5 trips to the dealer the part being added the car still doesn't have app start and no one will return calls, voicemail, or texts about the issue. On 1/13/23 I was told I would receive a full refund for the *** on the silver ***** which I still have not received. A full refund for extended warranty was to be received and applied to the new loan which I do not know if that was properly taken care of because I still have not received any information for the loan on the new car! On 02/07/23 I received a toll tag bill for over $50 for the silver ***** that I had returned on 01/09 for tolls starting 1/17/23. I text the manager and he had an office personnel call me she notified the toll tag authority that the silver ***** was sold and no longer mine. She was told she had to submit proof of sale and she stated she would that day. I just spoke with toll tag and now the bill is over $200 and they still haven't received any documents or dispute paperwork from the dealership! I still do not have the license plates for the car I've purchased, it doesn't have the app remote start feature, a stranger is racking up toll tag bills in a car I don't own, I haven't received the refunds I was told I would receive and a dealership that will not even answer when they see my call coming in! I have called, left voicemails, other have left a note for a return call, and text messages with no one reaching out to resolve all the problems they have caused me.