Business ProfileforRPM Parking Management

3/29/2024-3/30/2024 $322.47 tow fee I am writing to file a formal complaint against RPM Parking Management regarding a recent incident involving the towing of my vehicle. My experience with their customer service department was unsatisfactory and unacceptable, and I believe it is important to bring this matter to your attention.On March 29, 2024, I registered my vehicle on RPM Parking Management's platform and received a confirmation email. However, to my dismay, I woke up on March 30, 2024, to find that my car had been towed from my own residence. When I attempted to address this issue with their customer service department, the representative I spoke with displayed a complete lack of empathy and refused to listen to my concerns. Instead, she insisted that I was wrong and that their company was justified in towing my car.Despite providing evidence of my registration and attempting to resolve the issue amicably, the representative escalated the situation and eventually hung up on me, leaving me feeling frustrated and unheard.As a consumer, I expect to be treated with respect and provided with assistance when issues arise. RPM Parking Management failed to meet these expectations, and their actions have caused me unnecessary inconvenience and financial hardship.I urge the Better Business Bureau to investigate this matter and take appropriate action to ensure that RPM Parking Management improves its customer service practices. Additionally, I request assistance in resolving this issue and obtaining reimbursement for the towing fees incurred due to their error.Thank you for your attention to this matter. I look forward to your prompt response.Sincerely,***************************** ************ ********************