ComplaintsforGameStop, Inc.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I ordered a electtronic gift card June 10 2024 from Gamestop and they charged me the 50 dollars and never sent me the e gift card number and pin. I have emailed them multiple times and they say they ordered a replacement e gift card to Cash Start on June ********************************************* I was supposed to have the e gift card in 3-5 business days. I contacted them again via email and phone last week and they said I would have the card in another week by June 25. I still dont have the e gift card and pin, the birthday is past for which it was purchased for, and I would like my money back or the gift card ASAP. Charged June 10 to my bank account and still no gift card by June 26? .

  Customer response

  06/28/2024

  Desired Response is that Gamestop Supply the e gift card that I paid for June 10th that has still as of June 28th 2024 not been sent to me. 

  Business response

  06/28/2024

  Hello,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  I'm sorry to hear you haven't received the gift card yet. I was able to request another replacement to be sent to that email address. The new request number is: 6699104
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M. 
  Ever M. | Better Business Bureau Liaison | GameStop 

  Customer response

  06/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  06/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a playstation 5 controller from a gamestop store in the state ********** last October. I also bought a 1 year warranty so if I had any issues with the controller I could return it for a new one. I ended up having issues with the controller and attempted to return it for a new one under the warranty I bought from the store. I was told last November gamestop changed the warranty policy and that I could only receive a pre-owned controller instead. I would like to receive a NEW controller like the warranty stated when I bought it.

  Business response

  06/18/2024

  Hello,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  Under our current policy, if you have a product replacement plan for your item you can bring your defective item in and get an as close to equivalent as possible pre-owned or refurbished working unit to replace it. This replacement may vary in color or style based on availability at the time.  If you would like a new version of the item, you are then welcome to trade in your working pre-owned item and use the store credit towards purchasing a new one. The store is not able to make any exception to this policy. Our product replacement plan terms and conditions states:
  ?
  PRP Coverage: PRP coverage will provide for replacement, at Our sole discretion either with a new or refurbished item, of the hardware covered by this PRP in the event of a Failure not covered by insurance or any other warranty or service contract, up to the value of the item.
  ?
  These terms did not change, only the way we elect to provide a replacement, which is at our discretion. You can read our full terms and conditions at ***********************************************************************.
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M.
  Ever M. | Better Business Bureau Liaison | GameStop 

  Customer response

  06/18/2024

  Complaint: 21863182
  
  I am rejecting this response because:

  when I bought that controller and warranty that wasn't your policy at the time. It's not my fault you changed your policy. All pre-owned controllers I was offered had the same issue that my current controller has. Why would exchange my controller for one with the same issue? I also know I won't be getting even half of the price for my controller if I was able to trade it in for store credit. I ask that you act like you care for your customers and do the right thing and honor the warranty that I bought and replace my broken controller with a new one.

  
  Regards,
  
  *************************

  Business response

  06/18/2024

  Hello,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  I understand the outcome we have provided is not the one you were looking for and I apologize for any inconvenience it has caused. We appreciate your feedback and will take it into consideration as we continuously strive to improve our customer service experience. 
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M.
  Ever M. | Better Business Bureau Liaison | GameStop 

  Customer response

  06/22/2024

  Complaint: 21863182
  
  I am rejecting this response because:

  Well I'm still not satisfied with this outcome. How are you going to correct this issue? Other than copy and pasting your policy? Or does this need to be escalated further? 

  
  Regards,
  
  *************************

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, during early March I needed to buy some PS5s with the new bundle with *********. Went to my local GameStop and purchased those as needed, then on Friday, Mar/8 the orders placed on Mar/7 were cancelled, not sure why so the clerks and I just waited over the weekend. On Monday, Mar/11 they said corporate told them I am officially banned at all GameStops, because I was using a fake name? Well problem is that all clerks knew me personally since I was a regular. Store offered to help and we waited for a couple months, then they said there were no response from the corporate after they followed up all the internal procedures, and this was not something they can overturn, so here we are.My pro membership is *************, and local store is Prospect Commons - GameStop at ****************************************. Proof for real name, if needed, are - Store manager and clerks have checked my driver's license.- Earlier this year I've traded in a Xbox Series S, and last year a Switch Pro Controller, etc. ID was scanned every time so you guys actually have all the info.Happy to provide any further proof in case needed.

  Business response

  06/18/2024

  Hello,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  I'm sorry to hear you had issues with your account. Unfortunately, our system shows that your account is no longer able to place orders with us based on our reviews by our internal teams. You can check our Terms and Conditions as well: "GameStop reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion." We apologize for the inconvenience.
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M.
  Ever M. | Better Business Bureau Liaison | GameStop 

  Customer response

  06/18/2024

  Complaint: 21866752
  
  I am rejecting this response because:

  Thanks for the reply. If that's the case and there is no recourse for this decision, may I ask what's the next step for those cancelled orders? $449.99 was paid in store for each of them, and so far 3 months later I've received no resolution other than the cancellation emails. Plus there are a couple issues on some of the not cancelled orders which I'd like to follow up as well. Let me know how to proceed, thanks.

  Regards,
  
  ***********

  Business response

  06/19/2024

  Hello,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  Thank you for the information, can you provide the order numbers that were canceled so I can review this for you? 
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M. 
  Ever M.  | Better Business Bureau Liaison | GameStop 

  Customer response

  06/20/2024

  Complaint: 21866752
  
  I am rejecting this response because:

  Here are all of them so we can follow up together.

  In March I placed 75 orders for PS5 Spiderman Bundle, one console each order. 60 of them were delivered without any problem, while

  10 of them were cancelled, order numbers are 1100000066205332, 1100000066205362, 1100000066205396, 1100000066205625, 1100000066205636, 1100000066205661, 1100000066205685, 1100000066205708, 1100000066205770, 1100000066176383.

  4 were shipped with ****** but never delivered with no actual tracking updates, they are (order number / tracking) **************** / 775429192012, 1100000066147392 / 775409778984, 1100000066176499 / 775443704966, 1100000066224355 / 775481866372. 

  1 was actually a plain PS5, the non bundled version, so asked for a replacement but never shipped. Original order ****************, replacement order 186034943.

  Regards,
  
  ***********

  Business response

  06/21/2024

  Hello,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  Thank you for the response. I was able to review the information. However, our internal department has determined that your account is no longer available to place an order with us. We would love to dispute this decision with our loss prevention department. However, once they make a decision, we are unable to change this resolution. We apologize for the inconvenience. 
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M. 
  Ever M. | Better Business Bureau Liaison | GameStop 

  Customer response

  06/22/2024

  Complaint: 21866752
  
  I am rejecting this response because:

  Thanks for the update, but you are repeating yourself and not answering the inquiry about those ************* the first response I am already informed that per your terms that decision is perfectly okay. Since we are playing by the terms now instead of being reasonable, may I ask again,  per your terms, what is the resolution for those orders, all placed before, and paid for $449.99 each, $6,749.85 in total?
  
  Regards,
  
  ***********

  Business response

  06/24/2024

  Hello,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  Unfortunately, we do not have more information associated with those orders. We apologize for the inconvenience. 
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M. 
  Ever M. | Better Business Bureau Liaison | GameStop 

  Customer response

  06/24/2024

  Complaint: 21866752
  
  I am rejecting this response because:

  To BBB agent: So GameStop is not providing any resolution. I am not sure whether there are more we could do or not? If not, I will try other channels then, and thank you very much for the help during this matter.

  
  Regards,
  
  ***********

• Initial Complaint

  06/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They marked a x box wired controller for controler on sale for *****, it was on sale but the register rang it up for ***** and they refused to give me the price it was marked for claiming the sale was over. I walked out and never purchased the item because they wouldn't give me the price that it was marked for.

  Business response

  06/17/2024

  Hello,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  I'm sorry to hear the promotion for this item was over. unfortunately, we are unable to price-match the item. Once a promotion is over, we are unable to get the promotion back until further notice, we don't know if we will have this item on sale again, we apologize for the inconvenience. 
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M. 
  Ever M.  | Better Business Bureau Liaison | GameStop 

  Customer response

  06/18/2024

  Complaint: 21862601
  
  I am rejecting this response because: 

  It is illegal to charge someone a different price than was posted. I want the controller for ***** as it said on the price tag.
  
  Regards,
  
  *************************

  Business response

  06/18/2024

  Hello,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  I understand the outcome we have provided is not the one you were looking for and I apologize for any inconvenience it has caused. We appreciate your feedback and will take it into consideration as we continuously strive to improve our customer service experience. 
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M.
  Ever M. | Better Business Bureau Liaison | GameStop 

  Customer response

  06/18/2024

  Complaint: 21862601
  
  I am rejecting this response because:
  In ********, businesses are required to display accurate prices and honor them. Here are some key points about Kentucky laws regarding price tagging and honoring prices:
  
  1. Kentucky Revised Statutes (KRS) *******: Requires businesses to display prices clearly and conspicuously, and to honor advertised prices.
  2. KRS *******: Prohibits businesses from engaging in deceptive pricing practices, including misrepresenting prices or failing to display prices.
  3. KRS *******: Allows consumers to file complaints with the Kentucky ************************* for pricing violations.
  4. Kentucky Regulation 803 KAR 10:020: Requires businesses to maintain accurate price lists and to update prices promptly.
  
  Specifically, ******** law requires businesses to:
  
  - Display prices clearly and conspicuously on shelves, displays, or advertisements
  - Honor prices displayed on shelves or in advertisements
  - Correct pricing errors and honor the correct price
  - Refrain from engaging in deceptive pricing practices
  
  
  
  *************************

  Business response

  06/19/2024

  Hello,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  We appreciate your information. Unfortunately, we won't be able to adjust the price for these items. We recommend you check our terms and conditions on our website: 
   
  "We reserve the right but are not obligated, to limit the sales of our products or the Program to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products, services or related pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Program or on any related website is inaccurate at any time without prior notice."

  ***********************************************************
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M.
  Ever M. | Better Business Bureau Liaison | GameStop 

  Customer response

  06/19/2024

  Complaint: 21862601
  
  I am rejecting this response because:

  Im contacting the Kentucky Attorney general. State and Federal law supersedes gamestop terms and conditions.
  
  Regards,
  
  *************************

• Initial Complaint

  06/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a video game super ***** strikers online and never received the game. I have called the company and they refused to refund me also went through PayPal and they could not work it out. I never received this product. Im really upset because I usually buy from them and I cannot trust them anymore. I need my money back

  Customer response

  06/17/2024

  I am requesting a refund of my money because I never received the product. I originally ordered three video games. Only two came and ************************* league never came.

  Business response

  06/17/2024

  Hello,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  Looking into your order, I see a chargeback has been filed with your financial institution. Once a chargeback has been filed, we cannot assist any further with the order regardless of the outcome of the claim. You will have to work with your financial institution to resolve the matter. 
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M. 
  Ever M.  | Better Business Bureau Liaison | GameStop

  Customer response

  06/21/2024

  Complaint: 21857058
  
  I am rejecting this response because:
  I purchased this video game from GameStop and even though I paid through PayPal, I have contacted GameStop and PayPal with no solution to my problem. PayPal  also ignored my request.

  
  Regards,
  
  *************************

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a GameStop.com order on June 4th. A label was created but the item did not move at all. Since GameStop has a crazy return policy of 15 days from the day of purchase, I called GameStop on Saturday June 8th to cancel the order. The order was successfully cancelled and I received an email confirming this. However, on Tuesday June 10th, GameStop shipped the order to me. I am also unable to return this cancelled order due to their unreasonable return policy. I called GameStop to try to resolve this, but they claim to have no record of the call or the cancellation. Funny, cause I have an email proving it. Once I realized they were going to lie no matter what to avoid doing the right thing, I decided to hang up and immediately file this claim

  Business response

  06/14/2024

  Hello *******,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  I'm sorry to hear you are having issues with this order. I was able to send you an email with the return label to return the complete order and get a refund. 
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M.
  Ever M. | Better Business Bureau Liaison | GameStop

  Customer response

  06/14/2024

  Complaint: 21847833
  
  I am rejecting this response because:
  The item is not able to be returned, hence why it was cancelled 
  Regards,
  
  ***************************

  Business response

  06/17/2024

  Hello,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  Thank you for the response. The label that was sent to you is allowing you to return the items for a refund. As soon as you return the items we will process the refund back to the original payment method. 
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M. 
  Ever M.  | Better Business Bureau Liaison | GameStop

  Customer response

  06/17/2024

  Complaint: 21847833
  
  I am rejecting this response because:
  You have an illegal return policy and should have a class action lawsuit brought against GameStop for their illegal return policy. Yall are con artists and trash. I will file a complaint about your return policy now. GameStop, you are true scumbags 
  Regards,
  
  ***************************

• Initial Complaint

  06/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a Playstation 5 and gamestop is refusing to ship my item and refuses to give me a refund. I contacted them through telephone, email and online and each representative gave me a different response but none of the representatives were willing to resolve the issue.

  Business response

  06/13/2024

  Hello ******,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  I'm sorry to hear you did not receive the refund yet for this order. I was able to check the order and our system shows that an escalation was processed already for the order that is lost in transit. As soon as the investigation is completed, we will notify you via email. We apologize for the delay in this order. 
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M.
  Ever M. | Better Business Bureau Liaison | GameStop

  Customer response

  06/17/2024

  Complaint: 21841633
  
  I am rejecting this response because:
  
  You are delaying issuing a refund by claiming the shipment was "lost in transit", but your company never actually sent the package.
  

  Unless you can provide me with additional shipping information, I will have no choice but to file a fraud complaint.

  
  Regards,
  
  ***************************

  Business response

  06/18/2024

  Hello,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  Thank you for the response. I was able to review the information again and our system shows that the refund was approved. You will see the money back in the next 3-5 business days back to the original payment method. 
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M.
  Ever M.  | Better Business Bureau Liaison | GameStop 

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son has a valid 20 GC from game stop. When he attempted to utilize the card, it failed to work. The employee's at the store provided the Game Stop 800 number. We contacted the 800 number who informed us that this happens to their Gift Cards and that they would have to issue a new emailed Gift Card within 3-5 days. We have called several times, we are provided the same response that the last person didn't finish the transaction and that we need to wait another 3-5 days. We did receive a tracking number ******* last time and it has been over 5 days.

  Business response

  06/14/2024

  Hello ********,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  I'm sorry to hear you had issues using the gift card. I was able to check the request #******* and our system shows a replacement was sent already to the email provided. We recommend you check the spam folder and imbox. If you did not receive the gift card, please let me know so we can follow up on this. 
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M.
  Ever M.  | Better Business Bureau Liaison | GameStop 

  Customer response

  06/14/2024

  Complaint: 21848846
  
  I am rejecting this response because:
  I have checked my entire inbox including spam daily.  There is no email. What email address did it come from? Please confirm email address that it was sent to.
  Regards,
  
  ***************************

  Business response

  06/14/2024

  Hello ********,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  Thank you for the response. I was trying to contact you over the phone to validate the information. However, we were unable to reach out to you. We used the email that was provided the day you called us. We recommend you contact Gamestop support to provide a different email. Or you can send the correct email here so I can request another replacement. 
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M.
  Ever M. | Better Business Bureau Liaison | GameStop 

  Customer response

  06/14/2024

  Complaint: 21848846
  
  I am rejecting this response because:they say they tried contacting me but didnt list the email they say they used nor my email they say sent it to. They dont mention the phone number they said they tried calling.

  Using your 800 service is the reason I have contacted the bbb.this is my phone ************ and here is my email ************************** Please provide me the email that u are using so I can manually search my email. Additionally here is my wifes email if you want to try a different ********************************

  Regards,
  
  ***************************

  Business response

  06/17/2024

  Hello,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  Thank you for the response. Our system shows that the replacement was sent to **************************. If this is not the correct email, please provide me with a valid email address to request a replacement. We apologize for the inconvenience. 
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M. 
  Ever M.  | Better Business Bureau Liaison | GameStop

  Customer response

  06/17/2024

  Complaint: 21848846
  
  I am rejecting this response because: as with my last email, my email is ************************** The email listed is incorrect, Please send a the gc to. 
  
  Regards,
  
  ***************************

  Business response

  06/17/2024

  Hello ********,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  Thank you for the clarification, I went ahead and requested a replacement to be sent to the correct email. 
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M.
  Ever M.  | Better Business Bureau Liaison | GameStop

  Customer response

  06/18/2024

  Complaint: 21848846
  
  I am rejecting this response because: I waited till the business day looking for an email but as of 7pm there has not been an email. I have searched both my inbox and spam. 
  
  Regards,
  
  ***************************

  Business response

  06/20/2024

  Hello ****,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  I'm sorry to hear you did not receive the gift card yet. Please be aware that the email is coming from **********************
   
  Our records indicate that the replacement was sent to the correct email yesterday. Please check your spam folder. 
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M.
  Ever M. | Better Business Bureau Liaison | GameStop

• Initial Complaint

  06/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 24th I purchased a $200 PS5 Bluetooth headset it was defective and I returned it and got a return processed not to the original bank account but to a closed bank account with Citibank I spoke with Citibank over 20 times about it they will not receive funds and it will bounce back to the original sender after being sent they confirmed this multiple times yet GameStop has not got me my money acts like they haven't gotten it or that they sent it but they haven't followed it obviously because it's never showed up to an account that's closed it can't the bank swears up and down that they have not a dollar of theirs and that I need to take it up with them well I get a hold of them at corporate office of GameStop tell me to go to the store it's the only ones you can help me I go to the store oh you got to call the GameStop in have them track it down well they're sending me back and forth between the three making me do the leg work and none of them to a month now has got me my money back and they're acting as if I have no clue I need my money it's been a month it's $200 it's ridiculous to be honest even the manager at GameStop can't believe that they haven't gotten me my money or they're dealing with it the way that they are he doesn't blame me he says if I was you I would do the exact same thing you're being pushed around and it's not okay and it's not I don't know if they're getting hard on money or whatever the issue is I need them to come off my money please I really need your help I would appreciate it

  Business response

  06/14/2024

  Hello ****,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  I'm sorry to hear you did not receive the refund yet. Our system indicated that a refund was processed back for the amount of $184.86 on 05/09/2024 to the original payment method. If you did not receive the refund yet. You may open a chargeback dispute with your bank as everything was settled on our end. 
  Below you will see the reference number they can provide their bank for the refunded transaction: 
   
  05436844131001816166817
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M. 
  Ever M. | Better Business Bureau Liaison | GameStop 

  Customer response

  06/15/2024

  Complaint: 21796773
  
  I am rejecting this response because:
  
  Regards,
  
  *********************************

  Customer response

  06/17/2024

  Complaint: 21796773
  
  I am rejecting this response because:
  
  Regards,
  
  *********************************

  Customer response

  06/17/2024

  Complaint: 21796773
  
  I am rejecting this response because:
  
  Regards,
  
  *********************************

  Business response

  06/17/2024

  Hello,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  Unfortunately, we did not receive your last response. Can you please resend your response.
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M. 
  Ever M. | Better Business Bureau Liaison | GameStop 

  Customer response

  06/19/2024

  Complaint: 21796773
  
  I am rejecting this response because:
  
  Regards,
  
  *********************************

• Initial Complaint

  06/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 6/11/24, I bought a $25 gift card through game stops app. I never received the email. I have reached out to customer service four times. The first time I was told to wait two days or go to the store and they can fix it. I went to the store and the associates. There were rude telling me they could not do that. I called back **************** while in the store and was told Id have the gift card in two hours. I did not receive the gift card. I waited till this morning to call again and was told it will be 5 to 7 business days before I receive anything I verified with each.com agent that the email address is correct. My order number is ****************. I have attached a copy of the receipt and a copy of GameStop SOP from their website regarding gift card issues. It states the store can fix however, the associate completely dismissed me and refused to help me.

  Business response

  06/12/2024

  Hello *******,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  I'm sorry to hear you did not receive the gift card yet. Our system shows that the replacement was processed yesterday. You should be able to get the email with the replacement in 3-5 business days.
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M.
  Ever M. | Better Business Bureau Liaison | GameStop

  Customer response

  06/15/2024

  Complaint: 21838441
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************

  I have yet to receive my gift card after 5 days. I want a refund 

  Business response

  06/17/2024

  Hello,
   
  On behalf of GameStop, we apologize for this poor experience in association with our company.
  ?
   
  I'm sorry to hear you did not receive the gift card yet. I was able to cancel the gift card and processed the refund back to the original payment method. Please allow up to 3-5 business to get the money back. 
   
   
  If you have any additional questions or concerns, please do not hesitate to reach back out
   
  Best Regards,?
  Ever M. 
  Ever M. | Better Business Bureau Liaison | GameStop

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