ComplaintsforGameStop, Inc.
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Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a refurbished PlayStation 4 from GameStop through their website with in store pickup (order ****************). The card used ended in 2166 and was supposed to be charged $239.96. However, it was quickly realized the supposed refurbished game console was defective so I brought it back to return it. At this point we discovered that GameStop listed a card ending in ********************************************************************** addition, the charge to my card was for $237.96 instead of the $239.96. Since this is not a card owned by any member of my household, we could not return the order. Since I was told on Sunday that the system was not available in the store, a new order was placed online for delivery. However, now that I could not return the defective item, I want to return the shipped item for a full refund without the $8 shipping fee. Since this new order was paid with PayPal, I am unable to return it to the store for a refund so it will need to be returned by mail.Additionally, I would also like it be investigated why the incorrect card information appears on the order and the incorrect amount charged. It appears a way for GameStop to fraudulently prevent customers from returning defective products since they require the card on the order to be used for the refund and are sending inaccurate information in their order details.Business response
06/11/2024
Hello *******,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
I'm sorry to hear you had issues returning this order. I was able to double-check the information and our system shows that the order was charged to the correct card. The information provided before was not accurate and apparently, they mentioned the token number that is listed on the order but not the actual card that was charged on the order. If the store is unable to process a return for this order. I can help you to send you a return label to return the item with ***** and we will not be charging you the shipping fee. As soon as we receive the order back to us we will process the refund back to the original payment method. Let me know if this works for you.
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************************Initial Complaint
06/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On June 6 I was at the ***************************************************** in games. When I got home I had an email from Equifax stating the 'Comenity/Gamestop had attempted to do a hard pull on my credit and it was denied due to the fact that my credit is frozen/locked. I had no conversation with the person in the store about getting their credit card, and had no conversation with anyone at all about credit in any way. So, it was a shock to see that the business had applied for credit under my name. What did Gamestop intend to do with my credit? Was this an attempted fraud, attempted thefr. Thankfully I keep my credit locked to prevent myself from such activity. The email from ******* said to contact Comenity/Gamestop if I had any questions. I did. Gamestop corporate customer service phone claimed they knew nothing about this and contact Comenity. I did. Comenity customer service claimed the same, and put me through tho the fraud line. They also could not help. I called the store where I made the transaction, they claimed they had no idea. Waht was Gamestop attempting to with my credit. What if it has been approved? What is going on here?Business response
06/11/2024
Hello Ed,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
I'm sorry to hear you received this notification in your email. We were able to track the issue and due to a bug in the credit bureau, they had a fix for this issue last Sunday. You should not be getting a hard credit check without providing the necessary information in-store or online ever and this was a soft check for pre-approval to the pro credit card. However, due to this bug, it was sent an alert as if it was a hard check.
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/12/2024
Complaint: 21833739
I am rejecting this response because:"You should not be getting a hard credit check without providing the necessary information in-store or online ever and this was a soft check for pre-approval to the pro credit card. However, due to this bug, it was sent an alert as if it was a hard check. "
I was with you until you wrote "...this was a soft check for pre-approval to the pro credit card." You had no business running a soft check, a hard check, or any check on my credit when I gave no authorization to do so, had no conversation about credit, don't want credit, and keep my credit frozen/locked to protect myself from things like ***** Fargo, notorious for fabricating accounts. So no, it is not OK that 'it should have been a soft check. It should never have been any check. **************** does a 'soft check' when I apply for a new Amex card...that's how serious a soft check is.
"You should not be getting a hard credit check without providing the necessary information in-store or online ever" ...No, I should not be getting any kind of check. My credit is my personal business. If I apply for credit, that's different. Not a word was uttered about credit at that transaction. So, I do not accept thios at all. Messing with someones creit is serious. And I still wonder what would have happened if I was not savvy enough to have my credit locked at all 3 bureaus.
Regards,
*****************Business response
06/13/2024
Hello Ed,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
Thank you for the response. Once again we apologize for the inconvenience this causes you. We can send an escalation to the district leader in charge of the store who did this so we can investigate internally. However, we can not guarantee a resolution, callback, or email back to you. We can let them know about this situation as you never sign up for our PLCC card, we can at least let the district leader know about this situation.
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/13/2024
Complaint: 21833739
I am rejecting this response because: per your note you can escalate this to the district manager at a bare minimum that seems like something that should be done. How do we know that an employee is not runny peoples credit for nefarious reasons?
Regards,
*****************Business response
06/14/2024
Hello Ed,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
I understand the outcome we have provided is not the one you were looking for and I apologize for any inconvenience it has caused. We appreciate your feedback and will take it into consideration as we continuously strive to improve our customer service experience
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopInitial Complaint
06/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I pre-ordered a video game on 12/26/23 at a GameStop store near my home, using a $50 gift card and cash for the balance.I received an email on 12/27/23 telling me the order was on the way and a shipping label had been created for the *****Delivery time was 1-3 days. I reached out on 1/17/2024 via email asking where my shipment was and got no response (email attached).I then reached out again *** 15th via the GameStop website customer service; through multiple exchanges I was told an investigation would take place and I'd get a response in less than a week.I was then told that because the order was older than 60 days they could not help me, therefore I was out my money and the item I purchased.I called customer service later in the month of *** was told that they could see the item did not ship however once the label is generated it is now my responsibility, not their's. I wholeheartedly disagree, as I am neither employed by GameStop or the ***** Despite providing all of the details of the shipment never being received and my attempt two weeks later to find out what had happened and receiving no response, I was told they (GameStop) was not responsible.I went back to the store on multiple occasions asking for assistance but the staff (who graciously tried to assist me) received the same information from their corporate office.In short I purchased a game, the game was never received by the ***** therefore never shipped or received at my home. The tracking shows this to be true.I'm requesting either the game I purchased or a full refund of $58.63.Gamestop did not complete the transaction and I, as the customer and consumer, should not be held liable nor should I lose money due to their inability to correctly ship an item.Business response
06/10/2024
Hello *******,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
I'm sorry to hear you did not receive the order. Unfortunately, we can request a refund or replacement if the order is reported to us as lost in transit or delivered not received within ************************************************************************************************************ replacement. We apologize for the inconvenience.
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/10/2024
Complaint: 21823876
I am rejecting this response because: I did not receive the item I purchased. The tracking number is still accessible and shows the **** never received the package.I, as a customer, should not be held responsible for GameStops poorly run shipping system as well as their lack of checks and balances to ensure the system works correctly.
This is not acceptable and I still believe a full refund of the item I purchased should be provided to me.
Regards,
*******************************Business response
06/10/2024
Hello,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
I understand the outcome we have provided is not the one you were looking for and I apologize for any inconvenience it has caused. We appreciate your feedback and will take it into consideration as we continuously strive to improve our customer service experience.
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/11/2024
Complaint: 21823876
I am rejecting this response because: I appreciate the apology for the inconvenience you caused but the easiest way to improve your customer service experience is to admit when you made a mistake and rectify it with your customer.In this case your failure to ship the purchased game led to nothing but me losing my money.
An apology does not suffice. This is a business transaction. You got my money in return for a game. The game was not shipped therefore you have not held up your end of the transaction.
The only acceptable remedy for this is to either provide me the game I purchased or refund my money.
Regards,
*******************************Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company secretly, without telling anyone, made changes to their points system. Which is fine. I also have a credit card with said business. One of the perks of having the card is that points never expire. I've had the card for years. Yet, my points are gone. I've called them to rectify the issue and the people I talk to don't even speak English well.Business response
06/07/2024
Hello,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
As you have been made aware starting in December all points accrued before December 2022 and all points on non-Pro accounts have expired and will not be returned. Under our new rewards terms and conditions points will expire after 1 year if not used. If a reward is redeemed and used or expires the points will not be returned. No exceptions will be made to the new policy. Non-pro members are not able to redeem points or use rewards except to upgrade their account back to Pro in store. You can read our full GameStop Pro & Account Terms & Conditions at *****************************************************************;
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/07/2024
Complaint: 21817158
I am rejecting this response because:
Regards,
*******************************Initial Complaint
06/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On June 6, 2024, I attempted to purchase (3) items from the Game Stop online website. the website indicated free shipping of pre-order items "FREE shipping on Pre-Orders $59+"The subtotal was $119.97 Shipping and handling was $13.98; the estimated tax was $9.55 totaling $143.50.I called their customer service line to inquire about the price discrepancy! the final answer I received was that "the offer does not apply if the pre-order items are not arriving, or being released at the same time!"I expressed my dismay and reminded the representative that the advertisement was misleading and needed to be corrected for there were no indicators on the site supporting his statement!Business response
06/07/2024
Hello,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
I'm sorry to hear you had issues with the pre-order. Unfortunately, free shipping just applies for the preorders that will be delivered the same day for over $59 we apologize for the inconvenience
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/07/2024
Complaint: 21814558
I am rejecting this response because: They (GameStop) have not addressed the point of the complaint! the add is still misleading!
Regards,
*************************Business response
06/10/2024
Hello ****,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
Thank you for the response. We were able to notify our support team about this information and they will be working on it. However, to get the free shipping, all preorder items have to release on the same day and meet the $59 threshold (after any discounts and before taxes). Otherwise each preorder or set of preorders (based of release date) will incur a separate shipping fee. We apologize for the inconvenience.
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopInitial Complaint
06/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
To Whom It May ********* am writing to formally lodge a complaint regarding an extremely unsatisfactory experience I had at the GameStop store located at [Store Address] on [Date]. The incident involved an associate named *****, whose conduct was unprofessional and discourteous.Upon entering the store, I was greeted by ***** and informed him that I was looking for a PS5 headset for online gaming. He recommended a $100 wireless PlayStation headset, which was located on a high shelf. When retrieving it with a hook, he accidentally dropped the headset from a height of approximately 15 feet.Despite my reservations about purchasing an electronic item that had been dropped, I refrained from voicing my concerns immediately. When ***** began to ring up my purchase, he offered an extended warranty, which I declined. However, I then requested that he retrieve another headset from the shelf, explaining my concerns about the potential damage to the dropped unit.To my surprise, ***** refused my request, stating, "No, I won't get it because that one will probably drop too." He then proceeded to assist another customer, ignoring my continued polite requests to handle my situation. When I persisted, emphasizing my loyalty to GameStop and my legitimate concerns about the integrity of the dropped headset, he abruptly told me, "No, I am not servicing you, go somewhere else!"I was appalledBusiness response
06/07/2024
Hello,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
I'd love to look further into your request for you however I am unable to locate the transaction information associated with this issue. Please provide as much of the information below as possible as it relates to your inquiry. Once we are able to find your transaction we'd be more than happy to further assist you:?
?
Transaction Date:?
Store Location:?
Date of Purchase:
PRO Member ID#:
Any Associated Product Serial numbers:?
Order Number:
Receipt information (top of your receipt directly to the right of the date. Format Example: *****/ 01 - 002):
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/12/2024
Complaint: 21816218
Hi, I dont have any order info because he did not allow me to purchase anything from the store, the associate ***** told me to go to another store and that store didnt even have the item i was looking for so i had to settle for buying the pulse 3d headset instead of the pulse elite headset which is actually the headset i really needed for my online play. But below is some of the info that you requested.Transaction Date:
Store Location: ***********************************************************************************Disgruntled associate: *****
Date of ************************************************* 100%; color: rgb(47, 57, 65); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(255, 247, 237);">PRO Member ******************************************** 100%; color: rgb(47, 57, 65); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(255, 247, 237);">Any Associated Product Serial numbers: ******** CFI-ZWD1
Order Number: N/A
Regards,
*************************Business response
06/13/2024
Hello,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
Thank you for the response. We appreciate the information provided. Could be so kind as to provide me with the day you visit the store?
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/15/2024
Complaint: 21816218
I visited the store on 06/06/2024.
Regards,
*************************Business response
06/17/2024
Hello,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
Thank you so much for reaching out to us and sharing your experience. Please know that this information will be shared with the District Leader so that they can review and handle it appropriately. One of our representatives will reach out to you should any further action be needed.?
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopInitial Complaint
06/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
May 11 2024 its going on a month now Purchase was done on item in store but game stop has been giving me a run around saying Purchase did not go through on their end but on my end money has been processed on my end and taken out of my account and still continue to contact game stop still am having same issue still have not been refunded my moneyBusiness response
06/06/2024
Hello,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
I'm sorry to hear you had issues with the order. I see that an escalation was processed with our financial team to complete the reverse of the charge. Please allow us a couple of days to finish the request and as soon as we receive a reply from them, we will notify you via email.
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/11/2024
Complaint: 21811309
I am rejecting this response because:
Regards,
*********************Business response
06/11/2024
Hello *****,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
This transaction has already been refunded to you on 05/15/2024 and has settled with GameStop. With debit transactions, once the refund is processed it will just drop off so you won't see a refund, just the charge will drop off. If it has not or if there is no refund they will need to contact their bank for further assistance.
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/11/2024
Complaint: 21811309
I am rejecting this response because: As of today 6/11/2024 refund has not been issued .Bank has confirmed no refunds have been issued by game stop
Regards,
*********************Initial Complaint
06/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased of Fallout New Vegas Ultimate Edition for the Xbox 360 on May 18, 2024 (order # ****************). On May 21, a delivery came in for the game as shown on the attached file. I noticed that this version was the Xbox One/360 version, which is shown on your website to be $9.99 (see second attachment). The problem is that I was mistakenly charged $27.99 for this item even though I recieved an item priced at $9.99. I went into a local gamestop to correct this mistake, but they could not exchange the item for a lower price because they did not have another in stock (that's what they told me). They advised me to call Gamestop Support, but every time I called, I was left on hold and never spoke to an agent. It has now been past the 7 day return period without anyone being able to correct this mistake.I am willing to accept store credit for the difference in price, which would come out to be $18 in store credit.Business response
06/05/2024
Hello,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
I'm sorry to hear you had issues placing the orders. Unfortunately, the correct price is now listed on our website, we won't be able to process any adjustment for the order as the correct price is now on the website. We apologize for the inconvenience.
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/05/2024
Complaint: 21804203
I am rejecting this response because:You still have the $9.99 price on your website and the GameStop app (see photo attached). This link shows the GameStop website and the three versions of the game listed: ***********************************************************************************************************
This is blatant dishonesty and I deserve the correct price since I was trying to get it corrected during the week that I received it. I am still seeking $18 store credit for this complaint.
Regards,
***************************Business response
06/06/2024
Hello ******,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
Thank you for the response. Unfortunately, the item that was on sale is not longer available and we confirm this information with our department that the item you selected was for the correct price and the item in promotion was not selected on your order. As a result, we are unable to honor any price match or refund. We apologize for the inconvenience.
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M.| Better Business Bureau Liaison | GameStopCustomer response
06/06/2024
Complaint: 21804203
I am rejecting this response because:
This item has been and STILL is shown on your website and GameStop mobile app for $9.99. GameStop is blatantly lying about not having this price anymore. Once again, here is the link: **************************************************************************************************************I have gone through every effort to receive the corrected price from the moment I received the game. GameStop has caused constant delays and misinformation which has led to this going past the 7 day exchange/return policy due to inexperience with this situation in store.
Im still seeking the $18 store credit because this product continues to be advertised as $9.99. GameStop must be held accountable for not being able to correct this on time.
Regards,
***************************Initial Complaint
06/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Order: **************** Order # **************** Orders were placed on Gamestop's website for items advertised at a deep discount. Orders were confirmed by e-mail. Later Gamestop decided to cancel the orders without any reason provided.At the time of the orders being canceled, the items were still in stock on the website, but at double the price. Made numerous calls to gamestop to get the issue resolved and the agents were incredibly rude and unprofessional, refusing to honor the sale price or redo the order.This is 100% false advertising.Since these orders were canceled, it has been impossible to place any orders on the website. The system errors out ever time, and customer service does nothing to resolve the issue after dozens of emails. In addition I was charged for a membership that is unusable since I cannot place any orders on the site.The website needs to be fixed. Refunds need to be issued for the pending orders that have still not been refunded, or delivered, and a refund is required for the membership.Business response
06/05/2024
Hello,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
I'm sorry to hear your orders were canceled. I see that you used PayPal as a payment method. The pending authorization can take up to 15 days to be removed from ******. This depends on PayPal's policy. We apologize for the inconvenience.
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/05/2024
Complaint: 21802923
I am rejecting this response because: The orders took place months ago so there is no reason that the refunds have not been processed. You also did not address the fact that you refused to honor the sale price after the orders were canceled, even when the items were still in stock, which is false advertising and illegal.In addition, this is not the first time this has happened, and I am now unable to make ANY orders on the site.
If these problems cannot be resolved, we need refunds for the products not delivered as well as a refund for our membership.
Regards,
***********************Business response
06/06/2024
Hello ******,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
Thank you for the response. I was able to send an escalation to another department to review those orders and see if there is a pending authorization on those orders that can be removed. Unfortunately, we are unable to get the deals for those items that were listed on the day you placed the order. We apologize for the inconvenience.
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/06/2024
Complaint: 21802923
I am rejecting this response because: Most of the comments in my letter were completely ignored. Nothing has been resolved to fix any of the website issues or the ability to place orders. The false advertising has not been addressed and is an ongoing problem.I also still need a refund for the membership, since the company refuses to honor its sale prices.
Regards,
***********************Initial Complaint
06/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I ordered 9 games from GameStop online and only received 7Business response
06/05/2024
Hello,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
I'd love to look further into your request for you however I am unable to locate the transaction information associated with this issue. Please provide as much of the information below as possible as it relates to your inquiry. Once we are able to find your transaction we'd be more than happy to further assist you:?
?
Transaction Date:?
Store Location:?
Date of Purchase:
PRO Member ID#:
Any Associated Product Serial numbers:?
Order Number:
Receipt information (top of your receipt directly to the right of the date. Format Example: *****/ 01 - 002):
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/05/2024
Complaint: 21804574
I am rejecting this response because:This is my order number 1100000067231882. I am missing 1 copy of diablo and 1 copy of stardew valley. I reached out to GameStop support and got no responses. 3881211331491 this is my member ID which I will be cancelling with all the trouble this is causing me
Regards,
*************************Business response
06/06/2024
Hello ******,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
I'm sorry to hear you had issues with the order. I see that one package is still on the way to be delivered today and it's out for delivery for the game Diablo IV. For the item missing of **************, I can help you to process a refund or replacement for this item. Let me know what option you prefer.
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/12/2024
Complaint: 21804574
I am rejecting this response because:A refund will be fine. I will close the complaint as soon as the refund is issued. Thank you
Regards,
*************************Business response
06/12/2024
Hello ******,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
Thank you for the response. I was trying to process a refund However since those items were on promotion, our system shows that if I process a refund that would process a $0 refund so the best option would be to send you the replacement for the missing item.
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/12/2024
Complaint: 21804574
I am rejecting this response because:
A replacement is fine, as soon as it's received I can close the complaint
Regards,
*************************Business response
06/13/2024
Hello ******,
On behalf of GameStop, we apologize for this poor experience in association with our company.
?
Thank you for the response. I was able to create a replacement for the missing item and you will get a tracking number in the next ***** hours. The new order number is 186936365
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/14/2024
Complaint: 21804574
I am rejecting this response because: ok sounds good. As soon as it's received I will close this
Regards,
*************************Business response
06/17/2024
Hello ******,
?
You are more than welcome, our system shows that the replacement was already delivered to your address. We hope you enjoy your package.
If you have any additional questions or concerns, please do not hesitate to reach back out
Best Regards,?
Ever M.
Ever M. | Better Business Bureau Liaison | GameStopCustomer response
06/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Customer Complaints Summary
2,479 total complaints in the last 3 years.
866 complaints closed in the last 12 months.