ComplaintsforGreenville Hyundai

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased 2017 ****** Sentra end of May from Greenville Hyundai, and was told everything would be checked, oil, fluids, filters and anything under the hood. Finally got car first of June and within a month check engine light came on and took to a ****** dealership. Transmission was failing and the fluid has never been changed. New transmission is needed and Greenville Hyundai refuses to help with cost and will not give an explanation. Has started hanging up on me when I call and GM, ********************************* will return email.

  Business response

  07/19/2024

  ******* purchased a 2017 ****** with 80k plus miles on it. She also purchased a warranty on this vehicle.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  We had purchased a new car back in 2020. The car was purchased with an extended warranty and was totaled. We immediately emailed Hyundai in Greenville to let them know so we could file the paperwork needed. There was an immediate first reply and all information needed was given. I had to reach out multiple times over a week to get any response. Only to conclude that I needed to go in person. I went in person and filled out the paperwork in January (after some back and form) everything was filled out. I again patiently waited and emailed in February. No response. For the last few months now, I have heard nothing from anyone and not even asking to come in person. Today is 5/29 and I still have not received any money or even an email from Hyundai and will be proceeding to file a small claims court case this weekend. Being an extended warranty that will be refunded based on use/time, this has already cost me 6 months worth of the warranty as well as time wasted trying to get in contact with them.

  Business response

  05/30/2024

  We do not have a customer by the name of ***************************. Would like to dig more into this situation but can not find a customer in our system by that name

  Customer response

  05/30/2024

  Again they are not reading the attachments. There are two names on the document. ****************************** may be the name used. But it's on the document. Please just open the document and read before responding.

• Initial Complaint

  04/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought a truck on 01/26/2024. I went back and canceled ******* of contract extras that was added. I was told I would get a ful refund in 6 to 8 weeks. Its been 11 week and no money. No one will email me back or take my call. I want my money. I am disabled so this is a lot of money to me. Thanks for your help

  Business response

  05/20/2024

  This has been cancelled. I have provided a snippet of the products to where they show to have been cancelled

• Initial Complaint

  03/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  the end of january my husband and i purchased a vehicle from this dealership, they added on a warranty to the vehicle to which we cancelled 2/16/2024, my lienholder has not received a refund check for the cancellation. i went up there today for information on the status of the check, provided my phone number and showed a copy of the cancellation as well. they will not answer any calls & have not called back either. im needing information as to why i cant get an answer as this does effect the car loan accruing additional interest daily.

  Business response

  05/06/2024

  We will get this situation resolved

  Customer response

  05/17/2024

  this issue has not been resolved 

• Initial Complaint

  01/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  purchase on 1-10-2024 did not get paperwork til 1-11-2024 when I picked up vehicle. I looked at paperwork at home did not understand why so much money. Called no one ever returned my call when to dealership on 1-14-2024, but they would not remove charges. I also wanted in interest for 36 months would not do this either.. They asked me for proof of employment I told them I worked part time & was on disability. I believe they took advantage of the situation.

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a van I made the sales guy aware of some of these issues the day of. The next day my check engine light comes on, I made the sales person aware. So I took it back monday cause it was on a Sunday and I wrote down what all the issues were. The the sales guy and finance guy told me they will give service department the list and they were sorry about what's going and that they would get it taken care of. A week later I check on my van and was told by dodge service and thier service department that's the only thing the wanted to take care of. I had been calling all day today to speak with someone in a higher department. But haven't gotten a call back. I live a hour way so I just can't run up there like that. Yes they gave a loaner car , I still have it. I want to know what can be done about the rotten tires which is most likely why the van is shaking and why when I break the whole front end shakes. Also when I hut the lock button there's a loud buzz that comes from the back. I spoke with sales guy he acts if he doesn't know why it wasn't done. But I was told sale didn't want to take care of the issue. Then I was told by sales manager that they were once they finally got on the phone after I called again that they were just helping me out that they didn't have to fix the check engine light and that I did buy a used car. I was told if I'm within 30days if I have any issue bring it back but yet the only want to take care of the check engine light.

  Business response

  11/01/2023

  We are still in possession of this vehicle and ****** is still in our loaner. We let her know we completed her initial complaint and for her to come in and take a look at the vehicle. Some of these complaints were not brought up to us at the time of drop off after taking possession. We did complete the original complaint that she made us aware of

  Customer response

  11/07/2023

  I am rejecting this response because:   the attachment I provided when I drop the car off is the same list I wrote  on there pad the provided  me to write on. Also I have been  calling since I picked  up  and complained  about why wasn't anything else done and i was told from both service departments that sales told them to only see why the check engine light was on. Heck they even  accused  me of unhooking the the stuff. Like make that make sense,  i have kids one that i have to take to ABA there's  everyday due to Autism and thats 30mins away. What does it look like me tampering with my own car just to drive an hour to Greenville and a hour  back. Heck i can even  get the ** to reply to my calls or emails. I got my van back on the first and was told by finance guy the yall didn't  have to fix that. Also telling  me that the warranty couldn't  be used until after 30days which is a lie cause I called the companies the next day. I even  asked to cancel some of them and was told that it was mandatory that it be on the contract which 1 of the 3 warranties the company said the dealership has it down it can't  be canceled but yet yall me to pay for a 6month warranty that I only have 5 months  of according to the dealership. I don't have time to be traveling  back and foward I've put about 200 miles on there already from traveling there. Heck all the paper don't even  match. 

  Business response

  11/07/2023

  These issues were not of any issue when the client purchased the vehicle. We made the client aware that these issue will not be fixed and the client still demands that they be fixed

  Customer response

  11/07/2023

  I am rejecting this response because:   yes they were  I told ***** ,he said just to bring  it back . And I did the Monday after cause the check engine  light came on Sunday when I drive it. ***** drove it to my house that night , the issues  I was telling  him which were  the same that I wrote down were same at test driving all but the light didn't  come on until Sunday. Why is it yall can respond here but not to my emails and calls I been all last week. 

• Initial Complaint

  03/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2023 ****** on January 10th. The general manager, Mr. ********************************** made it clear I would only get a local matching price if I use their Trusit financing rather than my own through USAA. Truist was a significantly hire interest rate. I changed my mind the next day about their extended warranty. They said not a problem we will refund you the $4,000 and it will go directly to Truist. Two months later the payment had not gone through. Called Truist, they said they NEVER heard from the dealer. Meanwhile, no one from the dealer ever called me back regarding my license plates. I called them the day my temporary tag expired only to be informed that I can pick them up whenever I want. On March 11th I went in to talk to ********************** regarding the above. He was not there. Said he could call me back that Monday. He didn't. I've called and left both voicemails and emails Monday, Tuesday, Wednesday and Friday. It has been approximately one week and the general manager has not bothered contacting me. The level of customer care dropped to zero immediately after purchasing my new vehicle. Will never purchase a new vehicle from them again. Urge you to avoid as well.

  Business response

  03/20/2023

  ******************* warranty was processed the day he requested. This process takes up to 8 weeks to see a reflection on his account. **************** has been in contact with the client to answer all questions

  Customer response

  03/21/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  ***********************, the general manager, continues to display a lack of basic business etiquette. He has yet to return my phone call approximately two weeks after the incident to explain the aforementioned Or to provide any update. This is the first I hear of the finance team being in contact with anyone, a process that should have occurred 8 weeks ago. Surely the BBB is not the place to first be informed. Still no explanation over the delay of license plates. Still no explanation of next steps and a time frame.

• Initial Complaint

  12/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We have used this company many times with purchases our vehicles. This last time we purchased our car and were told that due to the market increase the 17,000 car was now a 34,000 car. Due to faults of our own of not realizing we were being scammed we believed our salesman. Later to find out that there is no such thing and were lied to and put us out alot of money. We have reached out multiple times with no response from the manager or owner to have this resolved once we caught on. We had later found this out when we tried to trade the vehicle in and were told we couldn't due to loan amount and actual value of the vehicle. After further review I have found this location is taking advantage of the economy impact and price gouging to make extra money. We are not the only ones unfortunately that have been put in this situation and believed the lie which that part does fall on us. But I am filing this in hopes that they can no longer do this to anyone else especially with our economy being as bad as it is, and letting them continue to take advantage of innocent people.

  Business response

  03/22/2023

  Business Response /* (1000, 5, 2022/12/07) */ We sold ****** ****** her car at our online price. ****** has purchased aftermarket products that was applied to her loan amount and negative equity. Greenville Hyundai was full disclosure during her transaction and will happy to help in any way we can Consumer Response /* (3000, 7, 2022/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) That's another lie. We purchased this vehicle out right. No trade in was done with this purchase. We were told there was a 10k mark up price from the sticker price due to demand. Which was a wrongful sells tactic and taking advantage of the economy with people that are vulnerable especially. You are happy to help yet I've called and have received yet a response. I also have paperwork to prove there was zero negative equity with this purchase. We came in purchased this vehicle due to our truck being totaled. We are not the only ones that have caught on to this. Reason for all the reviews saying the same exact thing.

• Initial Complaint

  11/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a vehicle and was sold the extended warranty. I was lied too about the cost and coverage of the warranty along with the process to cancel. I had to go into the dealership to cancel and did this on 4-15/22. The dealership told me my loan would be credited in 4-6 weeks. I never received a refund, reached out to the warranty dept and the warranty had never been canceled. The refund check was to be sent to the dealership and now the dealership is not responding to my request for the physical check that was sent to them. This is money I have been paying interest on and penalized for.

  Business response

  03/13/2023

  Business Response /* (1000, 9, 2022/12/12) */ We have cancelled ****'s VSC and done the correct procedure to have this handled upon ****'s request

• Initial Complaint

  09/27/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We are attempting to purchase a vehicle from this dealership for the advertised price. The dealer informed us on multiple occasions that they have transparent pricing. - Date of first attempt: 9/27/2022 - Advertised price: $25,186 - Commitment: Dealer advertised price above excluding title, tax, and license which are acceptable and agreed fees that I would pay. - Nature of dispute is simply to honor the advertised/quoted price. Upon signing the purchase, I was presented with add-ons that dealer refused to remove. These totaled $3797.00 (excluding tax, title, license and other fees). - Resolution: The business has not tried to resolve the problem and continue to refuse to honor the quoted price. - Account information: The item is stock # PKHXXXXXX. There is no account number associated.

  Business response

  01/31/2023

  Business Response /* (1000, 11, 2022/11/21) */ We offered our listing price before departure. customer declined Consumer Response /* (2000, 13, 2022/11/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Not interested interacting with this business.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩