ComplaintsforGreenville Hyundai

• Initial Complaint

  09/27/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We are attempting to purchase a vehicle from this dealership for the advertised price. The dealer informed us on multiple occasions that they have transparent pricing. - Date of first attempt: 9/27/2022 - Advertised price: $25,186 - Commitment: Dealer advertised price above excluding title, tax, and license which are acceptable and agreed fees that I would pay. - Nature of dispute is simply to honor the advertised/quoted price. Upon signing the purchase, I was presented with add-ons that dealer refused to remove. These totaled $3797.00 (excluding tax, title, license and other fees). - Resolution: The business has not tried to resolve the problem and continue to refuse to honor the quoted price. - Account information: The item is stock # PKHXXXXXX. There is no account number associated.

  Business response

  01/31/2023

  Business Response /* (1000, 11, 2022/11/21) */ We offered our listing price before departure. customer declined Consumer Response /* (2000, 13, 2022/11/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Not interested interacting with this business.

• Initial Complaint

  09/26/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  overcharged - promised refund - no one will return phone calls or emails We purchased our 2022 Tucson from Greenville Hyundai on 9/3/2021. We agreed to bring the title to the car we were trading in to them the next day. When we got home and looked at the contract in detail to found that 2 charges for $399.00 each which they agreed to remove from the sale price had been added back in - for a total or $798 plus tax. These charges were both obviously dealer markup as one was for windshield insurance and to be honest I can't remember what the other one was for but it was nothing we wanted. The next day we returned to give the the title for the trade in. After a very long wait we talked to ******* ********* (General Manager according to his business card). He insisted they do not remove those charges ever. I found our sales person and he verified to ******* that they agreed to remove the items from the contract - and even ******* signed off on the deal during the negotiations. By now my wife was in tears. Then ******* called his comptroller and came back to us and assured us that the comptroller had indeed signed off on returning the $798 plus tax to us. ******* said it "would be credited to our loan before the first payment was due". I am sorry to report this never happened. My first email to ******* about the matter resulted in a reply that he would look into it. Since that time he has never answered an email or returned a phone call. I tried contacting the sales person but he is no longer with the dealer. I do wonder if him backing us up and agreeing the $798 was supposed to be removed is the reason he is no longer there. In my emails to ******* I have even asked who else I can talk to about this but as II have said he does not reply to my emails.

• Initial Complaint

  04/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  After purchasing a 2022 Hyundai Tucson with an extended warranty and maintenance plan. I attempted to cancel the warranty and maintenance plan. My wife an I filled out paperwork to cancel at the dealership. After not receiving the refunds for 4 months, I called Greenville Hyundai as was told there was no record I attempted to cancel ( I had a copy, but that did not matter). The finance person had me fill out new cancellation paperwork. Two months later, I had still not received my refunds. I directly called both the extended warranty company and Hyundai maintenance plan support, both had no record of cancellation. I filled out the cancellation forms and submitted them directly to both companies. The Hyundai Maintenance Plan (which was delayed due to a paperwork error) was sent directly to Hyundai Motor Finance and was recorded to my account on March 7, 2022. The extended warranty was cancelled on January 17, 2022, but payment was sent to Greenville Hyundai which was supposed to send it to Hyundai Motor Finance. The check was never received by Hyundai Motor Finance. After repeated emails and vocie mail messages (20+), I finally got someone in finance to tell me the check had been sent but never cashed. They said the check would be cancelled and resent the next day. 3 weeks later and the check has not been deposited against my account. I have again started the emails, messages for finance, messages for general manager and again they will not return phone calls or emails to even confirm they sent the check. At this point they have: Failed to submit cancellation forms twice Refused to respond to voice mails and emails repeatedly Sent a check that got lost in mail ( who knows if this actually happened) Again won't respond to my messages to verify if a new check was sent. They currently owe me $2000, that I should have received over 6 months ago. I want the $2000 applied to my Hyundai Motor Finance account.

  Business response

  06/15/2022

  Business Response /* (1000, 5, 2022/04/18) */ We will get this processed and handled if it has not already been Consumer Response /* (3000, 7, 2022/04/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is nothing. It still has not been handled. No one has bothered to contact me to inform me it has been handled or already was handled. They have still failed to do a single thing for me, since the car purchase was completed. Business Response /* (4000, 12, 2022/05/18) */ We have sent this refund out for the second time as of ten days ago. We voided the first check as Hyundai Motor Finance said they did not receive the first one Consumer Response /* (4200, 14, 2022/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke to Alvin in Finance today (5/19), I was informed that check has not been sent yet, and might be sent today or tomorrow. How am I supposed to trust anything you say? And no the refund has not been deposited to my account yet to be clear.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my car June of last year and my sales person was Mike ****. I kept asking him for my loan paperwork and I just received it yesterday 3/24/2022 after I made a call and spoke with a sales guy named. Josh ********* he was very professional. Every time I would call for it it I would get the run around. Either Mike wasn't there or he would text me asking me not to call the dealership but to only call him if i needed anything. Also I never received my 2nd Key to my car from them. I was always promised one but they never provided one to me. I made 6 dry runs from Richardson Texas to Greenville only to be told they didn't have the man power to pull someone away to make the key and they would have to have one made another time. Also the numbers were off regarding the amount I would pay for the vehicle and I was lied to about having 3 years of unlimited oil changes and life time warranty on my tires. Mike **** met me a Walmart to bring my car and always tried stop me from coming into the dealership. Not only was he unprofessional but the staff was unprofessional as well hanging up in my face the general manager said he would call but never did. Today I was told the general manager Michael ********* would be giving me a call this morning but he never did. I called again this afternoon and was told he left for the day. At this point I feel like I am getting the run around and I XXXXXXXXX% believe this dealership is SHADY and really do not care about taking care of their customers.

  Business response

  03/28/2022

  We have been in contact with this customer as he stated he did not have a second key a year later. ***************** has not been employed with us for over 6 months. ************* does have complimentary maintenance with Hyundai for 3 years every **** mile intervals.

  Customer response

  03/29/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  NO one has called me to resolve anything. The General Manager will not call me he keeps dodging me. Everytime I call I get put on hold or hung up on. They are trying to avoid making this right. Everyone says he is in a meeting he will call you but he never does.

  Customer response

  03/29/2022

  I have complained about having a 2nd key since I got the car. They are not doing anything to fix the issue

  Customer response

  04/07/2022

  It is 4/2022 and the dealership has not reached out to me. The general manager will not return my phones or answer the phone.

  Business response

  06/03/2022

  Business Response /* (1000, 5, 2022/03/28) */ We have been in contact with this customer as he stated he did not have a second key a year later. Mike **** has not been employed with us for over 6 months. Mr ***** does have complimentary maintenance with Hyundai for 3 years every 7500 mile intervals. Consumer Response /* (3000, 7, 2022/03/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) NO one has called me to resolve anything. The General Manager will not call me he keeps dodging me. Everytime I call I get put on hold or hung up on. They are trying to avoid making this right. Everyone says he is in a meeting he will call you but he never does.

  Customer response

  02/24/2023

  I bought a car from Greenville Hyundai 3/1/2021 I was never provided paperwork or a second key to the vehicle. The day I bought the car ************** the sales guy delivered the car to me. We met in the parking lot of *******************. I signed paperwork and he said he would have it ready for me to pick up the next day. I never received the paperwork and kept getting excuses after excuses as to why. **** kept saying the paperwork is locked up in his ************* etc. I went to the dealership 6 or 7 times and kept getting the run around. I was told to check my paperwork or contract because **** was fired due to Deceptive business practices. GM Financial sent me the paperwork and the signature does not my signature at all. I called the dealership and no one would help. You cannot submit a contract with a forged signature. There was no reason for me not to have my paperwork on time as promised. Not only was I not given a second KEY but not paperwork and I see the signature does not match my signature.
  

• Initial Complaint

  02/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Took my Hyundai Genesis in to get a new battery. The battery that I had on my car already was from Auto Zone in Paris Texas. I had asked them to put the old battery in my car so I could get my money back from Auto Zone because it wasn't working properly. When I took the battery back to Auto Zone they told me that it was the wrong battery. I don't notice it until then the battery was too small for my car. I took the battery back to Greenville Hyundai, and they claimed that battery came off of my car but there was no way it did. I can't believe they think am that stupid. I want my battery, or my money back. Chris P******* the manager acted like I was lying about the battery so he refused to anything about it. I need help because this is not right at all.

  Business response

  05/02/2022

  Business Response /* (1000, 5, 2022/02/15) */ Customers battery was fixed and taken care of. There was no communication the customer wanted her previous battery back Consumer Response /* (3000, 7, 2022/02/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Reached out to Chris the manager of service department again since I hadn't heard from him in some days. Stated that I would be refunded in 10 days of the transaction. Which I don't I understand why at first he said that I would be refunded by check but now it's by credit card. My main question still is why I didn't receive the same battery back that I originally had on the car before they put a new battery on there ? Am not understanding what happened to my Autozone battery that was originally on the car when I dropped it off. Here's a pic of the wrong battery that they give me that's not mine, and a pic of the battery that they put on my car. The battery they give me back is tooo small for my car

• Initial Complaint

  11/20/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I brought my vehicle to the Greenville, TX XXXXX Hyundai Dealership on 10/8/2021 for repairs as the vehicle would run then drop RPM and die and a few minutes. They advised and I paid for: - Battery Replacement - ABS/Wheel Speed Sensor Replacement - Tire - Mount and Balance - Automatic Transmission Exchange - Brake fluid flush - Cabin Air Filter Replacement - Element, Air Cleaner Replacement - Crankshaft Position Sensor Replacement - Oil and Filter Change - State Inspection (which they passed, even though the windshield wipers were broken, which I got replaced the second time I brought my vehicle to them) For the total of: $1810.19, with the expectation that this would stop my car from dying on 10/21/2021. I registered my car now that it had passed inspection, which took 2 weeks to get to me, and drove it for a few days to work in back which is only 5 miles away from my home as I did not trust the vehicle to get me much further. It began to die again after only a few days of driving it very minimally. So I returned it to Greenville Hyundai for more repairs. The second visit, which took place on 11/4/2021 they took care of the following: - Spark Plugs Replacement - Fuel/Air Induction and Injection Service - Oxygen Sensor Replacement - Wiper Blades Replacement I received my car back on 11/12/2021 for a total of: $1137.89. I drove the car to work and back again the following Monday-Tuesday. Tried to start it up Wednesday morning and it turns over and then immediately dies. Called Greenville Hyundai on 11/17/2021 they agreed to tow it and cover the cost. Called again 11/19/2021 and they are refusing to tell me why the issue is still occurring and want to continue looking at my vehicle without guaranteeing to cover any of the cost. I understand some of the repairs were auxiliary to the main issue, but I paid for the repairs with the expectation of the car dying issue to have been resolved. Now the car will not run for a mile and I am nearly $3000 poorer as well. -

  Business response

  01/07/2022

  Business Response /* (1000, 5, 2021/11/22) */ We will find the issue to help give our consumer the exact issue and finish a proper job.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩