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Business Profile

Furniture Stores

Sam's Appliances and Furniture, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This account was open fraudulently

    Business Response

    Date: 03/27/2025

    We have reviewed the documents related to this account and have confidence that this account is reporting correctly to the credit reporting agencies based on the information that we have on file. 

    We would be happy to discuss a settlement of the account. Please call us ************.

  • Initial Complaint

    Date:02/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for any debt with Sams furniture. I do not have any contracts with the collection agency trying to collect and report this to my credit report, they did not provide me with the original contract as requested

    Business Response

    Date: 02/11/2025

    Mr ****** we have reviewed the signed lease agreement for your bedroom furniture (Bed, foundation, dresser, mirror) as well as the delivery receipt for the same furniture. You did not make the required payments on the account and we were forced to write off your account to the credit agencies. If you wish to have this withdrawn from your credit report, then we would be happy to discuss settlement of the account. Please call the store at ************ to discuss.

  • Initial Complaint

    Date:11/18/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debit and i dont have contract with **** applicance. they did not provide me with the original application i like i asked

    Business Response

    Date: 11/29/2024

    We have review Mr *********** accounts as well as the original contract. We have concluded that these are valid accounts opened by Mr ********** Payment on these accounts were completed in June, 2022. Additionally, we already responded to his credit inquiry with the credit bureaus in a timely manner. 

    Due to the personal nature of the documents (original contract, payments), we prefer not to email them. If necessary, once an address is confirmed, we can mail to the consumer.

    Our conclusion is that a correction to the credit report is not necessary at this time.

  • Initial Complaint

    Date:08/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I, *******************************, a consumer, am notifying you that I dispute this alleged debt pursuant to 15 USC 1692g. I REQUEST THAT YOU PROVIDE TO ME VERIFICATION OF THIS ALLEGED DEBT. VERIFICATION CONSISTS OF A FORMAL DECLARATION IN WHERE YOU SWEAR TO THE TRUTHS OF THE STATEMENTS OF THE ***** OF THE MATTER, HAVE FIRST-HAND KNOWLEDGE AND MUST BE NOTARIZED.5,142 Since this debt is disputed pursuant to the Fair Debt Collection Practices Act, you are required to cease all collection of this alleged debt which includes. reporting to my consumer report with EXPERIAN, TRANSUNION, AND EQUIFAX.hereby inform you that you do not have my consent to communicate with me through any medium. Furthermore, I DID NOT consent to you having my personal and private information. This constitutes aggravated identity theft. I also DID NOT consent to you reporting information in my name to the consumer reporting agencies. Sams Furniture has placed an account on my credit report that I have no knowledge of. I refuse to pay this ******** do not owe it. I am not liable for the debt and ************************** do not have contract.

    Business Response

    Date: 08/09/2024

    Thanks for your inquiry. After researching the name and email for this customer, we are unable to verify any information.

    Please provide either the last 4 digits of the social security number for the account or the agreement number for the account. The agreement number will be included in the credit reporting from ***'s Furniture and Appliances.

    Once we have this information and can match them to our records, we will be able to investigate your concerns.

    Customer Answer

    Date: 08/09/2024

    Complaint: 22105354
    #**** SN
    I am rejecting this response because:  I, *******************************, a consumer, am notifying you that I dispute this alleged debt pursuant to 15 USC 1692g. I REQUEST THAT YOU PROVIDE TO ME VERIFICATION OF THIS ALLEGED DEBT. VERIFICATION CONSISTS OF A FORMAL DECLARATION IN WHERE YOU SWEAR TO THE TRUTHS OF THE STATEMENTS OF THE ***** OF THE MATTER, HAVE FIRST-HAND KNOWLEDGE AND MUST BE NOTARIZED.
    Since this debt is disputed pursuant to the Fair Debt Collection Practices Act, you are required to cease all collection of this alleged debt which includes. reporting to my consumer report with EXPERIAN, TRANSUNION, AND EQUIFAX.
    hereby inform you that you do not have my consent to communicate with me through any medium. Furthermore, I DID NOT consent to you having my personal and private information. This constitutes aggravated identity theft. I also DID NOT consent to you reporting information in my name to the consumer reporting agencies. Sams Furniture has placed an account on my credit report that I have no knowledge of. I refuse to pay this debt & I do not owe it. 


    Regards,

    *******************************

    Business Response

    Date: 08/12/2024

    We will be removing the agreement from the credit report for this customer as a good faith gesture.  This process should take 1-2 business days. 

    Customer Answer

    Date: 08/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *******************************

  • Initial Complaint

    Date:02/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2023 I purchased two refrigerators from ****************** and Furniture. One to replace my broken one in the house. The other to put in my garage. I told the salesperson my intentions and he never said I couldn't put one in the garage. The one in the garage quit the first of January and I told ***'s who referred the problem to **************** Service which service Whirlpool appliances during warrantee. After the fourth visit to repair my refrigerator, the ****** service person suddenly said my refrigerator was not made to withstand the temperatures in a free-standing garage and referred me back to ***'s. The service manager at ****** *****, said he would look in to it. I have not heard back in a week and cannot reach him.

    Business Response

    Date: 02/02/2024

    On *****' first morning back after being out for 4 days with the flu, he called ***************** and has resolved the situation.

    Customer Answer

    Date: 02/03/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***********************

Sam's Appliances and Furniture, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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